Customer Ratings & Reviews
- Model:
- QN65LS03DAFXZA
- SKU:
- 6576593
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
Customers are saying
Customers are pleased with the picture quality, slim fit wall mount, anti-reflection feature, and art mode of the Samsung 65” Class LS03D The Frame Series QLED 4K TV. They appreciate the great picture quality, easy installation, and how the TV looks like a piece of art when not in use. However, some customers have expressed concerns about the price and installation process.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Picture quality
Beautiful but poor connectivity
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the aesthetic of it, and want to buy a nicer frame for it soon. The picture quality is great, but it disconnects from the WiFi at least 4 times a day even though the router is less than 10 feet away. This is really frustrating if you’re trying to watch something live as it takes several minutes to reconnect You do have to pay if you want to use any of the Samsung art but you can upload images from your phone too. The Samsung tv plus channels are ok but they don’t show local sports even when it’s on the local news channels
I would recommend this to a friendBrand response from Samsung
Posted .CatherineS,
Thank you for sharing your experience with Wi-Fi connectivity on your Frame TV. This may be caused by a network issue. You might want to go through these steps to check your network connection:
1) Minimize interference by not using or turning off wireless devices. Also, verify that there are no obstacles between the TV and the modem or access point. (Wi-Fi strength can be decreased by appliances, cordless phones, stone walls/fireplaces, etc.)
2) If the wireless connection fails, connect the TV to the access point via a LAN cable. If the TV can connect to the Internet normally via the wired connection, there might be a problem with the access point. In this case, try using a different access point.
3) Perform a network test to check if there is a network problem. Press the Home button on your remote. Navigate to Settings > Support > Device Care > Self Diagnosis> Smart Hub Connection Test
4) Try a cold reboot of your TV by pressing and holding the power button for 5+ seconds until the TV turns off and on again.
5) Please also be sure you have the latest firmware update. You may want to enable automatic updates for convenience. Select Settings > Support > Software Update, then select Auto Update.
For further assistance or service, please contact us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
- Cons mentioned:Price
Meh, no significant changes this year
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Meh, this version is ok. No significant change from the previous versions. It’s just thinner. For the price you pay, I hoped there would be some great changes.
I would recommend this to a friendBrand response from Samsung
Posted .Yemi,
Thank you for sharing your thoughts on the 2024 Frame TV - we'll be sure to pass this along to our internal teams.
New this year, the 2024 Frame TV features our Quantum Processor 4K. Powered by machine learning, our impressive 4K processor enhances your TV’s 4K HDR picture and sound for sharp details, clear resolution and vivid color and contrast. The processor also helps other features, like the Smart Hub and Samsung Gaming Hub, run smoothly and efficiently. You'll also gain an updated UI experience with our refreshed Tizen OS.
If there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
- Pros mentioned:Wall mount
Great for FrameTV
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its nice because it lays flat on the wall, but slow.
I would recommend this to a friendBrand response from Samsung
Posted .Tony,
We appreciate your feedback on the response time, and for optimal performance, we ask that you please ensure you've got the latest firmware version installed on your Frame TV. You can check this by going to: Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care
I hope these tips help you enjoy your new product.
You can always contact us for further help at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Cool idea but not worth the $$$
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The user interface is clunky at best. Navigation is bot intuitive in any way. The matte screen is great at preventibg reflections and the picture does not look dim from the side loke older tv’s. But you pay extra for this TV due to the art feature. Then thry charge you $50/year for that and to be honest the art selection is just not really to my taste. The shortest amount of time for the art image to change is 3 minutes. Great if you are walking around and doing stuff and just want art on the wall but I was just really looking for a cool screensaver. An OLED TV in this size with a mich better picture is a few hundred dollars less. There are non-reflective screens out there that minimize the impact of any reflections so the matte screen just isnt really worth the extra $$$. Cool TV but the art feature and the matte screen are what supposedly set this apart from other models out there, but the picture quality could be better and the art feature is poorly executed. And Samsungs OS is kind of clunky to use. Sorry but this was a disappointment and we returned it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .KvetchinConfidential,
It’s unfortunate to hear of the issues that have caused you to return your Frame TV. Your feedback is important to us and will be shared with our product team.
Please know we’re always here to help, and we could’ve provided additional assistance to improve your user experience.
Should you ever decide to give Samsung TVs another try and have questions or need help with settings, setup, or features, please know we’re here to help. Call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week.
LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Specialist
Its okay
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its okay. I like the pictures and slimness if the tv. But you cant game on it. I put my nintendo switch set up on the tv and it was a glitchy mess.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Aniecia,
We appreciate your feedback on the response time, and for optimal performance, we ask that you please ensure you've got the latest firmware version installed on your TV. You can check this by going to: Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care
I hope these tips help.
You can always contact us for further help at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
My Purchase of TV and its Frame
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV is excellent in terms of display quality and the others feature. We are satisfied 100%. However, regarding the frame we ordered and returned, we were very much disappointed not only at your late delivery but the weird system that cancellation is allowed upon delivery though its reason is late delivery.
I would recommend this to a friendBrand response from Samsung
Posted .Emkay,
Please know you are leaving a review and 3-star rating for The Frame TV, but we are sorry to hear of your delivery experience, nonetheless. You may want to consider providing feedback directly to Best Buy regarding this.
Should you have questions on The Frame TV itself, Samsung is here for you. You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Interesting TV
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchaaed this tv hoping the picture would be as good as our LG OLED, it is not. The matte really takes away from the picture quality. The art is great, so be ready to sacifice movie and screen quality for great art quality.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Astro,
Thank you for sharing your thoughts on the picture quality of your Frame TV. To ensure you’ve got the latest image quality updates, please confirm that your TV is up to date with the latest firmware version. You can check by going to: Home > Menu > Settings > Support > Software Update.
If the picture you’re seeing is still not to your liking after updating firmware, there are several picture settings you may want to try adjusting.
Go to Home > left direction button > Settings > All Settings > Picture > Picture Mode
...and select the mode that best fits your usage:
1. Standard: Is the default mode suitable for general viewing environments
2. Dynamic: Makes the picture brighter and clearer in bright viewing environments
3. Eco: Provided to save energy
4. Movie: Suitable for watching TV or movies in a dark room
5. Filmmaker Mode: Provides source content just as the creators intended. If the image is defined as Filmmaker Mode, it’ll automatically switch to Filmmaker Mode while watching.
You can also fine-tune your picture with expert settings such as brightness, contrast, sharpness and more (All Settings > Picture > Expert Settings).
For further assistance with settings adjustments, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist