Customer Ratings & Reviews
- Model:
- QN65S90DAFXZA
- SKU:
- 6576598
Rating by feature
- Picture Quality
Rating 4.9 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.9 out of 5 stars
Customers are saying
Customers admire the 65" Class S90D Series OLED 4K UHD Smart Tizen TV for its exceptional picture quality, vibrant colors, and easy setup. They particularly appreciate the OLED panel's ability to produce deep blacks and vibrant colors, making for an immersive viewing experience. The TV's smart features and user-friendly interface also receive positive feedback, although some users find the remote control to be a bit small and lacking certain buttons.
This summary was generated by AI based on customer reviews.
- Cons mentioned:User interface
Inappropriate Auto play
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV auto played a woman being beated and r***ed courtesy of chanel 1000 on Samsung TV Plus. From the moment I finished set-up until I figured out how to uninstall the app, this awful TV show kept playing. Did this straight out of the box. Had to explain to my family why this was on the new TV. The UI is unacceptable.
No, I would not recommend this to a friendBrand response from Samsung
Posted .AGiftedBear,
Thanks for sharing your review of the S90D TV. We value your feedback and will share it with our teams.
Should you need further assistance or have questions, please contact Samsung Customer Support. Just give us a call at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
65 inch SAMSUNG
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV screen has a couple fade spot when the TV is off
No, I would not recommend this to a friendBrand response from Samsung
Posted .AlvinB,
We appreciate your review of Samsung’s S90D TV. So we can better understand the problems you’re experiencing and provide you with troubleshooting assistance or warranty service, please reach out to Samsung Customer Support. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
0 stars if i could
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The tv quality is great but Not even a month after purchase the tv, hardware defective started flickering on and off line appeared through the tv that also flickers, bestbuy wont do anything to help or exchange because im only a couple days over the exchange date, which was only about 15 days way too short of an window for a product like this. they wont budge on an exhange and referred me to samsunge repair which takes forever and you have to have someone come to your house for a repair, i barely had time to enjoy the tv, super disappointed spent alot of money on it and they just dont care about helping loyal customers, when they can easily just exchange,it especially since it was nothing i did and its obvs a hardware issue. I've tried to call and tried to speak to ppl virtually and escalate the issue but they jus had me waiting for hours then jus ended the chat. Tv would be great of if it didnt have the defect, i wouldnt purchase it from bestbuy if this is what they do they can sell u a faulty damaged tv where the issue doesnt show immediately and ur f'd if ur pass the exhange date and didnt want to spend another 200$ for there protection plans bad business wont be buying from them any more.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi,
It’s unfortunate to hear of your experience with Samsung’s S90D TV. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can enter your model number to review the full warranty details here: https://www.samsung.com/us/support/legal/LGL10000312/#standard-limited-warranty
Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Do not buy-known picture freezing problems.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nothing but problems from the first day I bought it. Momentary freezing of the picture. After countless calls to Samsung they finally sent out a tech and they replaced the motherboard. The Samsung techs were well aware this is a common problem. After that countless more calls to Samsung tech support. After two months of back and forth it is finally fixed. I have a rebuilt TV, I paid for a new TV not a refurbished one. Both Samsung and Best buy refused to replace my TV. Now that the problem is resolved the picture quality is average to poor. I found I have to constantly change settings when watching different programs. Very disappointed with Samsung and this is probably my 10th Samsung TV. Samsung get better.
No, I would not recommend this to a friendBrand response from Samsung
Posted .PatrickD
It’s unfortunate to hear of your experience with Samsung’s S90D TV. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can enter your model number to review the full warranty details here: https://www.samsung.com/us/support/legal/LGL10000312/#standard-limited-warranty
Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Warning
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased Samsung OLED S90D from BestBuy on 11/13/2024. Within a couple of weeks the TV started flickering. I contacted Samsung and they sent a repairman out on 12/11. That repairman indicated the panel was bad and the panels were on backorder. A second repair team replaced the panel on 12/17. The issue persisted. They indicated they now needed to replace the FCC cable and the power supply. I reached out to Samsung customer service requesting a replacement TV. The warranty was current. The TV was only 3 weeks old. They refused to replace the set. Instead the would prefer to rebuild an entirely new set at my house??? Is it too much to ask that the stand behind their products? I heard complaints about Samsung customer service in the past. I have been a Samsung for customer for decades and never experienced this issue. Looks like LG is going to have a new customer.
No, I would not recommend this to a friendBrand response from Samsung
Posted .MichaelY,
It’s unfortunate to hear of your experience with Samsung’s S90D TV. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can enter your model number to review the full warranty details here: https://www.samsung.com/us/support/legal/LGL10000312/#standard-limited-warranty
Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
- Pros mentioned:Picture quality
DO NOT BUY!!!! READ!!!!!!!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture on the TV is marvelous, however… there are so many settings that are greyed out because other settings disable other settings… its a complete headache. Also… the Hulu screen ratio is pretty much a square.  I sat for two hours on YouTube trying to figure out how to fix this and there is no fix. Please do not buy this piece of junk. I blew out my back for absolute non sense.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Xohxoh,
We're sorry to hear of this misunderstanding. If a menu setting is grayed out, this does not indicate that something is wrong with your TV. It just means that a function or certain settings are not available based on the current source, settings, or connections. For example, some options may be grayed out if you are currently watching content from an app or external device. Long press the 'Return' key on your remote to exit the program you are in and go back to the menu - all settings should now be available.
Should you ever decide to give Samsung TVs another try and have questions or need help with settings, setup, or features, please know we’re here to help. Call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week.
LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Specialist
poorly made tv, DO NOT buy geek squad protection
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Screen went out in less than a year. Then geek squad sent ONE person to install a new one and he damaged my furniture and could not mount the tv to the pre-existing wall mount. Cheaply made product and terrible geek squad protection plan!
No, I would not recommend this to a friendBrand response from Samsung
Posted .James,
It’s unfortunate to hear of your experience with Samsung’s S90D TV. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can enter your model number to review the full warranty details here: https://www.samsung.com/us/support/legal/LGL10000312/#standard-limited-warranty
Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
- Cons mentioned:Operating system
Operating system poor
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible OS. Picture quality ok. Cheaper tv would probably show the same quality. Sad thing is all tv's now have google play OS. Not many user settings.
No, I would not recommend this to a friendBrand response from Samsung
Posted .WilliamS,
We appreciate you sharing your user experience. To assist in learning the various functions, please know you can download the S90D TV's User Manual, e-Manual, Remote Control Leaflet, and Quick Setup Guide on Samsung's website under Support > Manuals & Software > TVs & Home Theater. You can search for and select the S90D TV to download the guides you would like.
The e-Manual and Remote Guide are both also embedded into your TV itself under Menu > Settings > Support > Open e-Manual.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Dishonest practuces of Best Buy.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product is fine, service is awful. Was told that if I signed up for a Best Buy credit card I would receive a 10% discount, so I did. When the bill came, there was no discount. I called to get it straightened out and was put on hold for well over a half an hour then told I wasn't eligible. When I asked to speak to a manager, I was put on hold and after 5 more minutes, disconnected. I will not be shopping at Best Buy again and will tell all my family and friends about the terrible service and dishonest practices of Best Buy.
No, I would not recommend this to a friendBrand response from Samsung
Posted .DissatisfiedCustomer,
Please know you are leaving a review and 1-star rating for the S90D TV, but we are sorry to hear of your Best Buy experience, nonetheless. You may want to consider providing feedback directly to the Best Buy store where you made your purchase.
Should you have questions on the S90D TV itself, Samsung is here for you. You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Not for gaming
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I personally wouldn’t buy this again considering that so many Tv’s are on a deal and specially every year they release a new one, i wish they would optimize it for gaming purposes.
No, I would not recommend this to a friendBrand response from Samsung
Posted .BrayanT,
Thank you for sharing your thoughts on Samsung's S90D TV. If there's anything we can do to help improve your experience, please reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
it failed on me within 2-3 weeks
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the screen kept going black every 30 seconds, and white horizontal lines appeared flickering on the bottom of the screen (all this after like 2 weeks and a half) I couldn't send it back with BB. since they inly give you 2 weeks. now I'm waiting for Samsung to help me. not a happy camper. I'm a Samsung fan. but they should be doing better with their quality control..
No, I would not recommend this to a friendBrand response from Samsung
Posted .ferfeenix,
It’s unfortunate to hear of your experience with Samsung’s S90D TV. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can enter your model number to review the full warranty details here: https://www.samsung.com/us/support/legal/LGL10000312/#standard-limited-warranty
Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Disappointed customer
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's broke.... been waiting for a month for the new one. Not happy with Samsung or Best Buy.
No, I would not recommend this to a friendBrand response from Samsung
Posted .RobertM,
Thank you for sharing your review, and we’re sorry to hear that your experience was not up to standard. We would like the opportunity to assist and further investigate your feedback. You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
What a joke.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When i bought the TV you said they would hook it up.. They dropped it off and left. Be honest with your customers because you lost me as being one and whoever answers your phone that is really a joke.
I would recommend this to a friendBrand response from Samsung
Posted .BrianD,
Please know you are leaving a review and 1-star rating for the S90D TV, but we are sorry to hear of your Best Buy experience, nonetheless. You may want to consider providing feedback directly to the Best Buy store where you made your purchase.
Should you have questions on the TV itself, Samsung is here for you. You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Best Buy Failed To Deliver Twice So I Cancelled
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I cancelled my order for the Samsung TV after Best Buy failed to deliver on the first promise date, and then failed again on the second date. I was told by the status line that it was out for delivery on the second date, but finally went to the store to find out it never left their shipping dock. I give Best Buy 1 star for processing my cancellation and arranging for my refund.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Doug88,
Please know you are leaving a review and 1-star rating for the S90D TV, but we are sorry to hear of your Best Buy experience, nonetheless. You may want to consider providing feedback directly to the Best Buy store where you made your purchase.
Should you have questions on the S90D TV itself, Samsung is here for you. You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Great when it worked
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return twice. It just would not work with my PC. It would work for a few days and then completely stopped. I tried two panels and both had the same problem. And whats crazy is that my okder S95B works perfectly with my PC.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Samuel,
It’s unfortunate to hear of the issues that have caused you to return your S90D TV. Your experience is very important to us and will be shared with our product team.
It’s possible that your unit needed minor troubleshooting, a firmware update, or adjustments in settings.
Should you ever decide to give Samsung TVs another try and have questions or need help with settings, setup, or features, please know we’re here to help. Call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week.
LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
We hope to regain you as a customer in the future.
~ Samsung Specialist
GARBAGE AD TV
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tv is total GARBAGE. It nothing more than a tracking and ad device. GARBAGE and subpar build quality at best. Too many lousy things to list because Best Buy blocks everything negative in reviews now. DONT BUY SAMDUNG anymore.
No, I would not recommend this to a friendBrand response from Samsung
Posted .au2bahn,
Thanks for sharing your thoughts on Samsung's S90D TV. If there's anything we can ever help with, please call Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
No solution from geek squad
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First tv was defective , got a second new tv technician who installed tv was wrong i physical went to best buy told geek squad my problem with no solution call spectrum they fix my problem no thanks to geek squad i will not recommend best buy to no one.
No, I would not recommend this to a friendBrand response from Samsung
Posted .VictoriaQ,
We appreciate you sharing your experience; however, we recommend you contact Best Buy directly for assistance in correcting this situation. We hope your issue is resolved in a timely manner.
You may also want to consider providing feedback directly to the Best Buy store where you made your purchase.
Should you have any questions or need help with your TV once your issue has been resolved, please reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
bad tv experience
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.bad tv no good sound up and down ,just not a good tv, give it back and instead got a sony , and very happy with it
No, I would not recommend this to a friendBrand response from Samsung
Posted .SylvainM,
It’s unfortunate to hear of the issues that have caused you to return your S90D TV. Your experience is very important to us and will be shared with our product team.
Please know we’re always here to help, and we could’ve provided additional troubleshooting assistance to resolve any issues you were experiencing. For example, it's likely some sound settings like Adaptive Volume just needed to be disabled to prevent volume fluctuations.
Should you ever decide to give Samsung TVs another try and have questions or need help with settings, setup, or features, please know we’re here to help. Call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week.
LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Specialist
John l
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It keeps freezing up durning the prporams. Needs to be returned.
No, I would not recommend this to a friendBrand response from Samsung
Posted .JohnL,
We appreciate your feedback on the response time, and for optimal performance, we ask that you please ensure you've got the latest firmware version installed on your S90D TV. You can check this by going to: Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care
I hope these tips help you enjoy your new product.
You can always contact us for further help at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
- Pros mentioned:Picture quality
Disappointment.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The TV looks great and delivers impressive picture quality—vivid colors and an incredibly smooth refresh rate. Coming from a 2016 Samsung 4K model, this was long overdue upgrade. Unfortunately, that didn’t last long. Shortly after setting it up, the sound became noticeably muffled. I tried all the usual fixes—unplugging and resetting it, as suggested by others who’ve had the same issue—but nothing worked. It was a major letdown, especially from Samsung. I’ll definitely be exploring other OLED options that are known for better reliability.
No, I would not recommend this to a friendBrand response from Samsung
Posted .LAD25,
We appreciate you taking the time to let us know about your experience with your TV. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist