Customer Ratings & Reviews
- Model:
- QN65S90DAFXZA
- SKU:
- 6576598
Rating by feature
- Picture Quality
Rating 4.9 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.9 out of 5 stars
Customers are saying
Customers admire the 65" Class S90D Series OLED 4K UHD Smart Tizen TV for its exceptional picture quality, vibrant colors, and easy setup. They particularly appreciate the OLED panel's ability to produce deep blacks and vibrant colors, making for an immersive viewing experience. The TV's smart features and user-friendly interface also receive positive feedback, although some users find the remote control to be a bit small and lacking certain buttons.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Picture qualityCons mentioned:Operating system, User interface
Do not buy. Please see my 77” review too.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wrote a review about the 77” I also own. I had to return the first 65” because of display issues. The software is terrible. If you look up this TV, exact model in 77” my full review is there. The picture quality really is beautiful but it’s not so good that the software and non-user friendly interface is a deal breaker, trust me. The software is full of bugs. If you program — it’s like they put no error handling in the code and the screen goes black and the entire system crashes if input signal (like game mode or a PC using HDMI) connects. For this price and tier you can do better as far as interface, enjoyment and usability is concerned. Samsung likely won’t update firmware. This is a joke.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Deso20onXbox,
It’s unfortunate to hear of the issues that have caused you to return your S90D TV. Your experience is very important to us and will be shared with our product team.
Please know we’re always here to help, and we could’ve provided additional troubleshooting assistance to resolve any issues you were experiencing.
Should you ever decide to give Samsung TVs another try and have questions or need help with settings, setup, or features, please know we’re here to help. Call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week.
LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Specialist
Over done saturated colors
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately I got a bad panel, it had black dark spots the would scroll across the screen when hot. I ended up returning it for a Sony. When it didn't have the spots I wasn't super happy with it. In the store with all the bright lights it looked amazing. Once it's home and you start watching it for a few days you realize that amazing picture is mostly due to the highly oversaturated reds they use. In the house it gets kinda old after hours of watching the TV. I tried to tune it out to look more natural but I'm not that good at adjusting the rbg like it should be and was never able to get it to look natural. Another thing I wasn't sure happy about was that the frame is flimsy and if you adjust it horizontally or vertically it feels like it's going to break. That's not what I want in a tv. I have it on an adjustable frame so that I can move the TV when I'm in the kitchen. Regardless, I had to return it and I am super happy with the Bravia 8.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Meeeee,
It’s unfortunate to hear of the issues that have caused you to return your TV. Your experience is very important to us and will be shared with our product team.
Should you ever decide to give Samsung TVs another try and have questions or need help with settings, setup, or features, please know we’re here to help. Call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week.
LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Specialist
- Pros mentioned:Picture quality
Poor Geek Squad Installation
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have no issues with the TV itself. It is beautiful and has a great picture. However, the Geek Squad installation did not properly check that the TV and sound system worked properly. The sound and picture are not in sync. When I watch a golf tournament for example, the golfer has completed his swing on the TV before the sound is heard on the soundbar. Also, there is no sound coming from the subwoofer except for a hiss. I've filled out two surveys trying to get my system fixed to no avail.
I would recommend this to a friendBrand response from Samsung
Posted .JimordebbieU,
Please know you are leaving a review and 2-star rating for the S90D TV, but we are sorry to hear of your Best Buy experience, nonetheless. You may want to consider providing feedback directly to the Best Buy store where you made your purchase.
Should you have questions on the S90D TV itself, Samsung is here for you. You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Samsung 65-Inch TV did not work out of the box
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this Samsung 65-Inch TV as an exchange for a defective LG 65-inchTV. After mounting on the wall and powering it on the screen was blank but the voice set-up prompt was active but the remote could not access anything except power on off. Brought back to the store and the manager would not take the unit back for an exchange or refund saying the TV was dropped. I emphasized that I did not drop the TV and with my IT consulting business installing over 40 TV's I never had a problem like this. I took the TV home and contacted Samsung customer support, who ere absolutely great. After troubleshooting the TV, the Samsung techs determined it was a firmware issue that was not cause by the TV being dropped or mishandled. and that I should return it back to Best Buy. I then brought the TV to another Best Buy store, explained the situation with the Customer Service Desk associate and got a refund for the TV.
No, I would not recommend this to a friendBrand response from Samsung
Posted .EasterBunny,
We appreciate you sharing your experience; however, we recommend you contact Best Buy directly for assistance in correcting this situation. We hope your issue is resolved in a timely manner.
You may also want to consider providing feedback directly to the Best Buy store where you made your purchase.
Should you have any questions or need help with your TV once your issue has been resolved, please reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
- Pros mentioned:Picture quality
No picture after six weeks
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought s90d 65" six weeks ago, picture and colors were great and sound was better than expected. 4K/HDR content was fantastic and love the fast menu system. Two days ago the screen stopped working and now won't turn on. Went through all the troubleshooting steps and had to make appointment with Samsung for repair. Not sure if it can be repaired or will be replaced yet. A lot of great reviews everywhere for this TV, but I am very disappointed this could happen so soon after purchasing.
No, I would not recommend this to a friendBrand response from Samsung
Posted .s90d4Disappointed,
We appreciate you sharing the details of your power issue and for your patience while waiting for your service appointment. Should you need further assistance after your service is complete, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Lemon tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sales process was a breeze. The first installation team did their job, but needed to be followed by a second installation team as issues were found, and equipment did not work. Now, not even a month since we purchased the item, let alone had it delivered, HDMI ports are going bad. Best Buy said we needed to deal with Samsung because the TV was 2024. But wait! We only purchased it in June 20 25! And, we purchased a Best Buy warranty. Regardless, we are dealing with Samsung. Would love to change out the TV, but apparently it’s a political bureaucratic process that the technicians, customer service, Samsung, Best Buy, and anyone else is unwilling to tread those waters.
No, I would not recommend this to a friendBrand response from Samsung
Posted .JohnH,
It’s unfortunate to hear of your experience with Samsung’s S90D TV. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can enter your model number to review the full warranty details here: https://www.samsung.com/us/support/legal/LGL10000312/#standard-limited-warranty
Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Color and contrast
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The contrast is terrible. No matter how we adjust it, after you watch it a while it just keeps getting darker and darker. We’ve always had Sony Bravia tvs. This time my husband wanted a Samsung because he loves his phone. They look good in the store but…we bought one exchanged it after 4 days and still not happy after 4 months. Regarding color, facial saturation is different on every channel.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Pamela,
We appreciate you sharing details of the issue you’ve experienced on your S90D TV. Please try disabling some of the TV's energy efficiency functions, as these will automatically adjust your picture and may cause your screen to appear brighter or darker than preferred.
Check to see if Contrast Enhancer has been enabled. This setting automatically adjusts your TV's brightness so the difference between bright and dark areas is not excessive. Go to: Home > Menu > Settings > All Settings > Picture > Expert Settings > Contrast Enhancer
If Contrast Enhancer hasn’t been enabled, please see if Brightness Optimization, Brightness Reduction, or Motion Lighting have been enabled and disable them.
- Menu > Settings > All Settings > General & Privacy > Power and Energy Saving > turn off Brightness Optimization, Brightness Reduction, and Motion Lighting
Please also be sure your TV’s firmware is up to date with the latest version. You can check this by going to: Home > Menu > Settings > Support > Software Update > Update Now
I hope these tips help. Should you need further assistance, please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
Not the Best Choice
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This didn't work for me. It does support Dolby Vision which is a big miss. I also found the operating system, and especailly changing the setting, very frustrating. In the end, I returned it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .KevinO,
It’s unfortunate to hear of the issues that have caused you to return your TV. Your experience is very important to us and will be shared with our product team.
Should you ever decide to give Samsung TVs another try and have questions or need help with settings, setup, or features, please know we’re here to help. Call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week.
LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
We hope to regain you as a customer in the future.
~ Samsung Specialist
Piloting not right
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The coloring is not right. Faces get a rosy color when the camera pans in.
No, I would not recommend this to a friendBrand response from Samsung
Posted .TimothyW,
Thank you for sharing your thoughts on the picture quality of your S90D TV. To ensure you’ve got the latest image quality updates, please confirm that your TV is up to date with the latest firmware version. You can check by going to: Home > Menu > Settings > Support > Software Update.
If the picture you’re seeing is still not to your liking after updating firmware, there are several picture settings you may want to try adjusting.
Go to Home > left direction button > Settings > All Settings > Picture > Picture Mode
...and select the mode that best fits your usage:
1. Standard: Is the default mode suitable for general viewing environments
2. Dynamic: Makes the picture brighter and clearer in bright viewing environments
3. Eco: Provided to save energy
4. Movie: Suitable for watching TV or movies in a dark room
5. Filmmaker Mode: Provides source content just as the creators intended. If the image is defined as Filmmaker Mode, it’ll automatically switch to Filmmaker Mode while watching.
You can also fine-tune your picture with expert settings such as brightness, contrast, sharpness and more (All Settings > Picture > Expert Settings).
For further assistance with settings adjustments, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
Quality and upscaling downer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The tv is bright the colors are nice when watching cartoon movies for the kids but it starts to turn sour once you’re watching live tv sports. The processing and upscaling are lack luster even after calibrating. Two days in the tv also started to turn off randomly which was a big disappointment. I returned it a bought a Bravia 8 which might not be as bright but it’s plenty bright for my house without burning my eye sockets like the s90d.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dido,
It’s unfortunate to hear of the issues that have caused you to return your S90D TV. Your experience is very important to us and will be shared with our product team.
Please know we’re always here to help, and we could’ve provided additional troubleshooting assistance to resolve any issues you were experiencing.
Should you ever decide to give Samsung TVs another try and have questions or need help with settings, setup, or features, please know we’re here to help. Call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week.
LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Specialist
Great TV - Terrible Adherence to Policy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The OLED TV lives up to everything I expect from Samsung. That said, Best Buy has a policy that within 2 months of purchasing from them, if they sell an item for a lower price, you can get the difference from them. I did not get this because I was told I had already bought the TV on sale. The updated price was $100 less than I purchased. Extremely disappointed!!
I would recommend this to a friendBrand response from Samsung
Posted .Edward,
Please know you are leaving a review and 2-star rating for the S90D TV, but we are sorry to hear of your Best Buy experience, nonetheless. You may want to consider providing feedback directly to the Best Buy store where you made your purchase.
Should you have questions on the S90D TV itself, Samsung is here for you. You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Bad software update
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was a great TV until the latest software update that Samsung rolled out. Now not worth getting. Just go with the S95D is what Samsung is essentially driving people to do
No, I would not recommend this to a friendBrand response from Samsung
Posted .Eric,
I'm sorry to hear of the issues you've encountered after updating your TV's firmware. We'd like to hear more about this. Please give us a call at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
Would not recommend
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The clarity of this tv was awful. We ended up exchanging it for an LG which was more expensive but worth it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .IreneG,
It’s unfortunate to hear of the issues that have caused you to return your S90D TV. Your experience is very important to us and will be shared with our product team.
Should you ever decide to give Samsung TVs another try and have questions or need help with settings, setup, or features, please know we’re here to help. Call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week.
LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Specialist
Not the best
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tv is not worth the money. Don't bother with this and get the LG C4.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Jazz,
I’m sorry to hear you’re not fully satisfied with Samsung’s S90D TV. So we can understand the issues you’re experiencing and provide you with troubleshooting assistance, please reach out to Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist