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Customer Ratings & Reviews

Your price for this item is $399.00
The comparable value price is $529.99

Customer reviews

Rating 4.6 out of 5 stars with 200 reviews

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Rating by feature

  • Performance

    Rating 4.7 out of 5 stars

  • Cook Settings

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers regard the Bespoke 2.1 Cu. Ft. Over-the-Range Microwave's design and ease of use very favorably, with many praising its modern aesthetic and user-friendly features. Positive feedback also highlights its quiet operation and excellent performance. However, some users noted concerns about fingerprint smudges on the controls and the responsiveness of the display and keypad.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
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Page 1 Showing 1-20 of 29 reviews
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Great buy

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Once you get used to the touch screen and how to use the microwaves options, it is great! A sleek design that is easy to keep clean. We installed ourselves, which was not easy but not hard, just took some time.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Ease of use

    Rated 5 out of 5 stars

    Great design, easy to use.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the design! So easy to use! Haven’t had a chance to use the ap with it yet but will try that soon!

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Perfect Kitchen Set

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great design. Perfect set when coupled with matching induction range. Favorite feature is the touch controls.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Sleek and beautiful

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was purchased to match the stove we just bought and it replaces a 9-year-old Samsung that's still in good shape so we're giving it away and we love it. It's beautiful to look at it works seamlessly with the stove and does everything it should do thanks Samsung.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 2 out of 5 stars

    Disappointment, Regret, and Loathing

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wish I could give 1.5 stars, and that’s only for the interior size and overall white bespoke design that matches my Samsung range and fridge. Otherwise, I hate this microwave. It’s an instant regret purchase. I wish I could turn back time or go back in time to tell myself to never buy this heap. Problems: It is only 1,000watts vs my old 1,100watt GE. It’s only 100 watt difference right? That’s what I thought. The problem is that it feels like this is an 800watt oven. 2:30 for popcorn on my GE. Now it takes almost 4 minutes. I hate having to relearn all my normal cook times for things. Even with its internal fan, steam pours out of the front below the door and covers the control panel unless you all turn on the hood ventilation fans. Never an issue on my far cheaper GE microwave. You want to set a timer? No you don’t. There is no button on the control panel to activate a timer. You have to go through the microwave’s menu system to get to a timer. Wow. Brilliant F U move by Samsung to customers. The overall responsiveness of the menu bar absolutely sucks when the microwave goes into sleep mode. Getting it to come alive takes so many presses all over the nenu are or you can open and close the door so that mechanism wears out prematurely. Brilliant Samsung. Cooking overall is inconsistent. Sometimes heating up 1 cup of milk takes 15 seconds. Yet other times the same cup of milk takes 20. Overall I loathe this microwave ESPECIALLY considering its ridiculous price. DON’T BUY THIS! Even if you are desperate to match your other Samsung appliances, it’s not worth it. Just run away. Buy ANY other microwave brand.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Greetings,

      We don't want any customer to regret their purchase. I can understand how difficult this must be for you. We are here to assist you.

      With the Eco Mode feature, this microwave uses less electricity when on standby. The microwave enters a power-saving mode, and the display goes out once you press the Stop Eco button. Press any button to cancel the Eco mode.

      On page 14 of the model's user manual link below, you can check the steps to manually set the timer of your Samsung microwave.
      https://downloadcenter.samsung.com/content/UM/202402/20240227134323926/O_01._IB_FULL_ME7500D_ME21DG6700SR_AA_AC_EN.pdf

      Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, please provide us with this reference number 1147436686, which will help our team pull up your information.

      ^Rainly Samsung

  • Pros mentioned:
    Design
    Cons mentioned:
    Fingerprint resistance

    Rated 4 out of 5 stars

    My recent purchase

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    new Samsung Bespoke microwave looks great and runs great. My only reservations are that it is prone to showing fingerprints on the glass controls and it is difficult to wipe clean without streaks. Also, the auto-dimming controls is not the greatest feature since it requires you to swap your fingers across the panel to light-up again and the clock does not stay on.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Micowave

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Large capacity, great look. Many functions. Sleek design.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 2 out of 5 stars

    Disappointing microwave, hoping for a change......

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far this microwave is not working out. The look is great! Makes our kitchen look very modern. BUT....it's making a very loud noise when it's in use. Closing the door slowly and gently it rattles on the side. which makes the product seem cheap. We may have received a broken product. We did reorder another one hopefully these issues with the noise goes away. Take note when purchasing, the clock does not stay on at all times, very bummed about that. Hopefully there will be a software update and they fix the clock display. Hoping for a better outcome on the second one.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Christina,

      We understand how important it is to have a reliable appliance at home. Let us help you with your microwave.

      Here is a link for troubleshooting steps for your microwave that is making noise; kindly choose the one that matches and click the embedded words.

      Samsung microwave is making unusual noises.
      https://www.samsung.com/us/support/troubleshooting/TSG01001968/

      Here is a link to the user manual; kindly go to page 14 for a guide on how to change the time of your microwave.

      User manual.
      https://downloadcenter.samsung.com/content/UM/202402/20240227134323926/O_01._IB_FULL_ME7500D_ME21DG6700SR_AA_AC_EN.pdf

      If you have further questions or inquiries, these are the platforms that you can reach in the future:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us

      Please provide us with this reference number (1147834845) to help our team pull up your information when you message us.

      Thank you.

      -Ricardo Samsung

  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Sleek and Beautiful!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We absolutely love everything about this microwave. The sleek design, and the fact that the controls are not always lit, really enhances the look in the kitchen. It has the biggest capacity out there from what we found. We love the entire Bespoke Line!

    I would recommend this to a friend
  • Pros mentioned:
    Design, Ease of use

    Rated 5 out of 5 stars

    Microwave

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful design. Quiet and very easy for the children to use

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Very sharp microwave

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice looking microwave. I only wish there was a way to make the clock stay on when it dims all the other controls.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    In love with my new microwave

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Samsung Bespoke 2.1 Cu. Ft. Over-the-Range Microwave offers powerful sensor cooking, a spacious interior, and sleek auto-dimming glass touch controls. Its modern stainless steel design blends well with any kitchen, though installation may require professional assistance.

    I would recommend this to a friend
  • Pros mentioned:
    Design
    Cons mentioned:
    Keypad quality

    Rated 2 out of 5 stars

    Disappointed with functionality

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Appearance is nice but the buttons aren’t very responsive. Often have to push multiple times. This microwave is missing a power selection. The reheat button has 3 options that are similar and you can’t choose a run time, it just goes and goes until you stop it. I’ve always been able to choose a time, a power setting and hit start on any other, but not this one.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Greetings,

      We understand that an excellent microwave plays a massive part in heating or cooking food. Let me help you.

      On page 21 of the model's user manual link below, you can check out the steps to use the reheat option.
      https://downloadcenter.samsung.com/content/UM/202402/20240227134323926/O_01._IB_FULL_ME7500D_ME21DG6700SR_AA_AC_EN.pdf

      Also, please see the link below for steps if the control panel of your microwave is not responding.
      https://www.samsung.com/us/support/troubleshooting/TSG01001961/

      Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, please provide us with this reference number 1147435634, which will help our team pull up your information.

      ^Rainly Samsung

  • Pros mentioned:
    Design, Performance

    Rated 5 out of 5 stars

    Sleek microwave

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks very modern and works well. I got compliments from everyone!

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Great look and light

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The biggest appeal is the look! Especially paired with our new Samsung stove with similar design. It works great and counter light is a game changer! We didn’t even realize how dim our old microwaves light was until we used this one.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Ease of use

    Rated 5 out of 5 stars

    Great microwave

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to clean, minimalist design, works great as expected

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Over the range microwave

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy install and has a very clean look. Directions were simple

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Samsung Wifi Microwave

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very beautiful Microwave. I love the Wifi and integration with Samsung SmartThings

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Beautiful

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I replaced a Kenmore Elite stainless microwave with this and could not be happier. The elegant look of the unit send a great accent to my kitchen.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Microwave

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a very thin and elegant model. If it's not in use, it just turns off and so you save energy. I'm in love with my microwave. I recommend it

    I would recommend this to a friend