Customer Ratings & Reviews
- Model:
- HW-C450
- SKU:
- 6535891
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers appreciate the HW-C450 soundbar's excellent sound quality, encompassing both the crisp audio and strong bass response. Many found it easy to set up and use, with positive feedback on its Bluetooth connectivity and compact size. However, some users noted the lack of an HDMI port as a drawback, and experienced inconsistencies with the remote control functionality. Overall, the positive comments on sound and ease of use outweigh the negative feedback on these minor issues.
This summary was generated by AI based on customer reviews.
Undecided!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We hooked up the system with the optical cord. Not difficult, however, the sound disconnects. Will try a HDMI Arc cord to see if this will solve the issue. Final Review remains TBD!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello wiggybaby99,
I am sorry to hear that you are experiencing issues with the sound occasionally dropping from your soundbar when using optical cord. You may first want to double check the cable connection of the soundbar to the TV or external device to ensure it is secure, and properly connected to the correct port.
In addition to checking the connections of the soundbar, please make sure your soundbar is using the latest firmware version. Updating the firmware on your soundbar gives you all the benefits of the latest improvements. You can update your firmware by using a USB device.
You may also want to initialize your soundbar by pressing the - and + (volume) buttons on the side of the soundbar at the same time for at least 5 seconds. “INIT OK” appears on the display and then the Soundbar is reset. Please know, this will reset all settings on the soundbar back to default; any sound adjustments will need to be performed again.
Your soundbar is also compatible with a Bluetooth connection to the TV. To connect the soundbar wirelessly, follow the steps below:
1) Press the PAIR button on the remote to enter BT PAIRING mode. You can also press the SOURCE button on the top panel and then select BT. “BT” changes to “BT PAIRING” in a few seconds automatically or changes to “BT READY” if there is a connect record. If BT READY appears, press and hold the SOURCE button on the top panel of the Soundbar for more than 5 seconds to display BT PAIRING.
2) Select the Bluetooth sound mode on your TV (See your TV's user manual for assistance)
3) Select “[AV] Samsung Soundbar A470 Series” from the list on the TV’s screen. An available Soundbar is indicated with “Need Pairing” or “Paired” on the TV’s Bluetooth device list. To connect the TV to the Soundbar, select the message, and then establish a connection.
When the TV is connected, [TV Name] → “BT” appears on the Soundbar’s front display.
You should now hear TV sound from the Soundbar. Once you have connected your soundbar for the first time, use the “BT READY” mode to reconnect.
Please know we are here for you. Just call us at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat with an agent
• Manuals, Software, & Warranty Info
~ Samsung Solutions
- Pros mentioned:Sound quality
Sound bar issues
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.bought this product be the sales agent said it was a good sounds system to buy for a small room. which his wasn't wrong. subwoofer sounds great and the sound bar is decent in it own way. Especially for a small sound bar. The problem came after installing the system. When I connected my system I couldn't tell it the system was ON or OFF no light to indicate whether its on or off. Sometime when I turn on my Tv the sound doesn't turn on. Unlike my old sound bar. when that happens I have to unplug the sound bar and plug it back it back in just to get it to work. control gives you options to change the setting but it will not show up on the tv. you have to click around until you find the sounds you like . possible theory it won't work well if other brand of tvs unless it a Samsung
I would recommend this to a friendBrand response from Samsung
Posted .Hi Winchester21,
We appreciate you taking a moment to review Samsung's HW-C450 Soundbar.
If your soundbar and Samsung TV are connected by an optical cable, Auto Power Link will turn your soundbar on automatically when you turn on the TV. If you have the soundbar connected with an HDMI cable to the Samsung TV, Anynet+ will turn the soundbar on automatically. No need to reach for the soundbar remote every time you want to watch TV!
To use Auto Power Link, follow the steps below:
1) Connect your soundbar to your TV with an optical cable.
2) Set the soundbar to D.IN mode by pressing Source on the remote or soundbar.
3) Press and hold the left direction on the direction pad on the remote for more than 5 seconds or until Auto Power Link appears on the soundbar display to activate or deactivate Auto Power Link.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
- Cons mentioned:Hdmi
No volume control with optical input
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The only audio input is an optical cable which means you can’t use your TV remote or Apple tv remote to control audio on the soundbar. I dont want to have to use two seprate remotes to operate my entertainment setup. The soundbar doesn't automatically power off when there's no input so you can stay connected via Bluetooth indefinitely thereby controlling the volume with your TV remote. However, you're out of luck if your gaming console isn't Bluetooth compatible. I will be exchanging the soundbar for one with an HDMI eARC and/or RCA cable ports for single remote volume control.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
Thank you for purchasing the HW-C450 Soundbar, I am sorry to see that there might have been some confusion on how to setup a TV remote to control your Soundbar.
The HW-C450 Soundbar does have the ability to be controlled by a TV remote using a Digital Optical Cable. If you not exchanged your Soundbar, please follow the instructions below.
1) Use the TV remote to navigate to Settings, select Sound, and then select Sound Output on your TV.
2) Select your Samsung soundbar, and then select Close. Now you can use your TV remote to adjust volume and mute the soundbar. The soundbar should also turn on and off with the TV.
Other manufacturers’ remotes may have to be enabled on your soundbar. First, turn Off the Soundbar. Once powered off, push up and hold the WOOFER button for 5 seconds. Each time you push the WOOFER button up and hold it for 5 seconds, the mode switches in the following order: “OFF-TV REMOTE” (Default mode), “SAMSUNG-TV REMOTE”, “ALL-TV REMOTE”. Please also make sure your speaker settings on the TV are set to External Speaker.
If you’d like more help with settings, please know we’re here to help! Call us at 1-800-SAMSUNG (Ask for Soundbars), 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Solutions
Shafted
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Have not installed this yet. It was supposed to come with a remote it was missing. I tried to install this product 31 days after I bought it, as I was waiting for our new TV to arrive. I called, and they said I would have to purchase a new remote from the manufacturer. I called Samsung cost me $65.oo including sgipping on back order
No, I would not recommend this to a friendBrand response from Samsung
Posted .alby,
Please know you are leaving a review and 2-star rating for the HW-C450, but we are sorry to hear of your Best Buy experience, nonetheless. You may want to consider providing feedback directly to the Best Buy store where you made your purchase.
Should you have questions on the HW-C450 itself, Samsung is here for you. You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
- Pros mentioned:Bass
Ehh theres better
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was just blah, the subwoofer is really powerful but the sound was lackluster. Also the settings are a bit difficult to navigate
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Veracious,
Thank you for taking a moment to review the Samsung HW-C450 Soundbar.
You can manually optimize your Soundbar by pressing the SOUND MODE button on your remote, and then selecting the desired sound effect by choosing SURROUND SOUND – GAME – ADAPTIVE – DTS VIRTUAL:X – BASS BOOST – STANDARD.
If you would like louder (or softer) bass from your subwoofer, you can adjust the level by rocking the WOOFER button on the soundbar remote, and then adjusting the level from -6 to +6. To set the subwoofer volume level to 0, press the button in.
You can adjust the Treble and Bass by pressing the TONE CONTROL button then use the UP/DOWN buttons to change the levels between -6 to +6.
For precise audio adjustments, you can use the 7-band frequency equalizer to optimize the sound for your room acoustics by pressing and holding the SOUND CONTROL button for about 5 seconds, make sure you also set the SOUND MODE to STANDARD.
I hope this tip helps improve your enjoyment. For more help, please call us at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. Live Chat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Solutions
Expected better from being name branded Samsung
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought 2 of them. Good price drop from 199.99 to 169.99 deal. Does not have hdmi arc connection only Bluetooth and optical audio outputs. Returning both sets back. 1 of them the subwoofer was not working, the other worked fine but expected more from the sound as well.
No, I would not recommend this to a friendBrand response from Samsung
Posted .SoundGeek,
Thank you for taking a few moments to review the Samsung HW-C450 Soundbar.
You can manually optimize your Soundbar by pressing the SOUND MODE button on your remote, and then selecting the desired sound effect by choosing SURROUND SOUND – GAME – ADAPTIVE – DTS VIRTUAL:X – BASS BOOST – STANDARD.
If you would like louder (or softer) bass from your subwoofer, you can adjust the level by rocking the WOOFER button on the soundbar remote, and then adjusting the level from -6 to +6. To set the subwoofer volume level to 0, press the button in.
You can adjust the Treble and Bass by pressing the TONE CONTROL button then use the UP/DOWN buttons to change the levels between -6 to +6.
For precise audio adjustments, you can use the 7-band frequency equalizer to optimize the sound for your room acoustics by pressing and holding the SOUND CONTROL button for about 5 seconds, make sure you also set the SOUND MODE to STANDARD.
When powered on for the first time, the subwoofer should automatically connect to the soundbar wirelessly. If the auto-connection process fails, you can try manually connecting the sub to the soundbar.
Before performing the manual connection procedure, check whether the power cables for the Soundbar and subwoofer are connected properly and make sure that the Soundbar is turned off.
Press and hold ID SET on the rear of the subwoofer for at least 5 seconds. The red indicator on the rear of the subwoofer turns off and the blue indicator blinks. Press and hold the Up button on the remote control for at least 5 seconds. The ID SET message appears on the display of the Soundbar for a moment, and then it disappears. The Soundbar will automatically power on when ID SET is complete. The LINK LED indicator stops blinking and glows a solid blue when a connection is established between the Soundbar and the Wireless Subwoofer.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
- Pros mentioned:Sound quality
Sound bar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointed cause the bass box does not seam to put out any sound the bar its self does good
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello MarlaniaR,
Thank you for sharing your experiences with the HW-C450 Samsung Soundbar. I am sorry to see that your initial time with the Soundbar has not been ideal.
You can manually optimize your Soundbar by pressing the SOUND MODE button on your remote, and then selecting the desired sound effect by choosing SURROUND SOUND – GAME – ADAPTIVE – DTS VIRTUAL:X – BASS BOOST – STANDARD.
If you would like louder (or softer) bass from your subwoofer, you can adjust the level by rocking the WOOFER button on the soundbar remote, and then adjusting the level from -6 to +6. To set the subwoofer volume level to 0, press the button in.
You can adjust the Treble and Bass by pressing the TONE CONTROL button then use the UP/DOWN buttons to change the levels between -6 to +6.
For precise audio adjustments, you can use the 7-band frequency equalizer to optimize the sound for your room acoustics by pressing and holding the SOUND CONTROL button for about 5 seconds, make sure you also set the SOUND MODE to STANDARD.
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
For additional support resources such as downloading a full manual, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage.
~Samsung Solutions
Low surround sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its not great for a large living room, better suitable for a regular room. I have to consistently adjust the settings and volume to hear the surround sound! I wouldnt recommend this item to anyone. Just buy a more expensive soundbar to get the job done!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dolfo,
Thank you for taking a moment to review the Samsung HW-C450 Soundbar.
You can manually optimize your Soundbar by pressing the SOUND MODE button on your remote, and then selecting the desired sound effect by choosing SURROUND SOUND – GAME – ADAPTIVE – DTS VIRTUAL:X – BASS BOOST – STANDARD.
If you would like louder (or softer) bass from your subwoofer, you can adjust the level by rocking the WOOFER button on the soundbar remote, and then adjusting the level from -6 to +6. To set the subwoofer volume level to 0, press the button in.
You can adjust the Treble and Bass by pressing the TONE CONTROL button then use the UP/DOWN buttons to change the levels between -6 to +6.
For precise audio adjustments, you can use the 7-band frequency equalizer to optimize the sound for your room acoustics by pressing and holding the SOUND CONTROL button for about 5 seconds, make sure you also set the SOUND MODE to STANDARD.
If you need further assistance, please know Samsung Customer Support is here to help. . Just give us a call at 1-800-SAMSUNG (Ask for Soundbars), 8AM - 12AM EST, 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Bass?
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am returning the soundbar because the subwoofer has very little presence
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello DouglasC,
Thank you for taking a moment to review the Samsung HW-C450 Soundbar.
You can manually optimize your Soundbar by pressing the SOUND MODE button on your remote, and then selecting the desired sound effect by choosing SURROUND SOUND – GAME – ADAPTIVE – DTS VIRTUAL:X – BASS BOOST – STANDARD.
If you would like louder (or softer) bass from your subwoofer, you can adjust the level by rocking the WOOFER button on the soundbar remote, and then adjusting the level from -6 to +6. To set the subwoofer volume level to 0, press the button in.
You can adjust the Treble and Bass by pressing the TONE CONTROL button then use the UP/DOWN buttons to change the levels between -6 to +6.
For precise audio adjustments, you can use the 7-band frequency equalizer to optimize the sound for your room acoustics by pressing and holding the SOUND CONTROL button for about 5 seconds, make sure you also set the SOUND MODE to STANDARD.
If you need further assistance, please know Samsung Customer Support is here to help. Just give us a call at 1-800-SAMSUNG (Ask for Soundbars), 8AM - 12AM EST, 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Random distortion
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This sound bar randomly makes crackling sounds, followed by voices and sounds that are sticky and distorted. Turning it off overnight seems to "fix" it, but it's terribly annoying and disruptive when it happens.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello MaryM,
There are a few steps you can take to troubleshoot your HW-C450 Samsung Soundbar.
First, you will want to download the latest software for your Soundbar. You can download the firmware directly from Samsung’s website by clicking “Support” in the top right corner. Then go to “Manuals & Software” > “TVs & Home Theater” > “Home Theater” > “Sound Bars”. From there, you can select the HW-C450 under Standard.
Download the update and install it via USB thumb stick to your soundbar. If you need additional help, there are how-to instructions on this page. Please know that Samsung Customer Service is here to assist as well.
Next, try doing a soft reset, unplug the soundbar from the outlet for roughly 30 seconds and then plug it back in.
If this still does not correct your issue, then do a hard reset. With the Soundbar on, press the + & - Volume buttons on the body of the soundbar at the same time for at least 5 seconds. INIT OK” appears on the display and then the Soundbar is reset.
If we can help with anything else, please call us at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Solutions
Review the reviews
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I didn't realize it was a 2:1 sound bar as my previous one was a 3.1 sound bar. It doesn't connect with blue tooth like it should. for subwoofer. It did connect to Samsung TV easily.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
Thank you for reviewing the HW-C450 Soundbar. I am sorry to see that your initial time with the Soundbar has not been ideal.
So that we can offer step-by-step troubleshooting or warranty replacement assistance, please call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals & Software
3) Warranty Info
4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
5) Contact Us
~ Samsung Solutions
Sub woofer low bass
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sorryn Samasund expected more value for the sound I picked it up as it was on sale ,Went with LG
I would recommend this to a friendBrand response from Samsung
Posted .Hello MaxwellD,
Thank you for your review of the Samsung HW-C450 Soundbar and for sharing the experience that has caused you to return your unit. Your feedback is very important to us and will be shared with our product team.
Should you ever decide to give Samsung Soundbars another try and have questions or need assistance with settings, setup, or features, please know we are always here to help.
Call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
~ Samsung Solutions
Sound
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It has to be super loud to hear them. Then, when it's up too loud, the sound is distorted.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
Thank you for sharing your experiences with the HW-C450 Soundbar. I am sorry to see that your expectations have not been met.
You can try manually optimizing your settings by pressing the SOUND MODE button on your remote, and then selecting the desired sound effect by choosing SURROUND SOUND – GAME – ADAPTIVE – DTS VIRTUAL:X – BASS BOOST – STANDARD.
Additionally, there are two additional adjustments that can be made for bass and subwoofer:
1) Using the WOOFER button on the remote, you can adjust the volume of the subwoofer between -6 to +6 by toggling the button up or down. To set the subwoofer volume level to 0, press the button down
2) Adjust the BASS or TREBLE by pressing the TONE CONTROL button on the remote control, then select
By pressing the CH LEVEL button, you can adjust the volume of the VIRTUAL CENTER LEVEL. This will allow you to adjust the overall dialogue between -6 to +6 using the UP/DOWN button on the provided Soundbar remote.
For precise audio adjustments, you can use the 7-band frequency equalizer to optimize the sound for your room acoustics by pressing and holding the SOUND CONTROL button for about 5 seconds, make sure you also set the SOUND MODE to STANDARD.
If we can help with anything else, please call us at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Solutions
not loud
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.maybe we didnt set up right but didnt sound loud at all. we got a pioneer tv and the tv speakers were louder, so we decided just to return surround sound.
No, I would not recommend this to a friendBrand response from Samsung
Posted .EricaE,
It’s unfortunate to hear of the issues that have caused you to return your Samsung Soundbar. Your experience is very important to us and will be shared with our product team.
Please know we’re always here to help, and we could’ve provided additional troubleshooting assistance to resolve any issues you were experiencing.
Should you ever decide to give Samsung Soundbars another try and have questions or need help with settings, setup, or features, please know we’re here to help. Call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week.
LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
We hope to regain you as a customer in the future.
~ Samsung Specialist