Customer Ratings & Reviews
- Model:
- FW312
- |
- SKU:
- 6593586
Customer reviews
Rating 4.6 out of 5 stars with 49 reviews
(49 customer reviews)Rating by feature
- Value4.6
Rating 4.6 out of 5 stars
- Quality4.8
Rating 4.8 out of 5 stars
- Ease of Use4.8
Rating 4.8 out of 5 stars
to a friend
Rated 3 out of 5 stars
Slight improvements; waiting on how long term is
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far, after four weeks of daily use, I have only noticed slight improvement in two areas. I have alternated between the anti-aging and the skin clearing to test both features. Up until a few days ago, using this had majorly dried out my skin, but that seems to have improved slightly in the last few days. I’m going to quit doing the skin clearing, as I’m suspicious that this is what’s causing odd red bumps and the dry skin. Where I have a seen the signs of improvement is to the sides of my eyes at the top of my cheekbones, and maybe around my lips a little. The most improvement has been around the outsides of my eyes. The mask straps were easy to adjust and the velcro holds well, but I found this mask heavy and often held it at the chin with my hands to relieve that. I didn’t like how the eye pads felt like the pressed down under my eyes, and felt like they stuck when I was finished with the cycle. That makes me concerned about my already dark-circled eyes. I wish it treated the bridge of my nose – a place where I find I have wrinkles as well, and I wish it had a neck option. For the last week, I’ve been holding it up to my neck to see how that goes, so maybe it will work there, too! The fan isn’t bothersome and the 6 minutes (anti aging) or 8 minutes (skin clearing) isn’t an insurmountable time to fit into a morning or nighttime routine. I charged it every 3rd or 4th day and that seemed to work fine. It charges quickly. I’ll keep at it, since I’ve seen a little wrinkle improvement, but I’d need to see more improvement overall to make this something I use for the long haul.
Brand response from SharkNinja Product Expert
Posted .Hi dear customer,
Thank you for your thoughtful and detailed review of the Shark CryoGlow Under-Eye Cooling & LED Face Mask. We truly appreciate you taking the time to share both the positive aspects and the areas where you feel the experience could be enhanced.
It’s great to hear you’ve seen some improvement around your eyes and lips, and that the adjustable straps and charge life are working well for you. We also completely understand your concerns regarding the skin dryness, eye pad comfort, and the mask's weight. Your feedback is incredibly valuable and helps us better understand how we can improve the comfort and functionality of our products.
If you’d like us to look into the irritation you mentioned or discuss how to get the best results from your treatments, please don’t hesitate to contact our team at 1-855-427-5127. We’re here to help support your skincare journey.
Kind regards,
Shark Clean