Customer Ratings & Reviews
- Model:
- XR65A95L
- SKU:
- 6553383
Rating by feature
- Picture Quality
Rating 4.9 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.9 out of 5 stars
Customers are saying
Customers are pleased with the picture quality, brightness, sound, and OLED display of the 65" class BRAVIA XR A95L OLED 4K UHD Smart Google TV. They describe the picture as superb, phenomenal, and amazing, with exceptional color, clarity, and brightness. The sound is praised for being great, unmatched, and incredible. Customers also appreciate the easy setup and smart features of the TV. However, some customers express concerns about the TV's price, considering it overpriced and expensive. There are also a few complaints about the remote control being small and unstable.
This summary was generated by AI based on customer reviews.
TV is junk warranty service is just as bad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had my XR-65A95L 4 months and then the volume went out. Took almost a month to get parts and repaired (main board) It lasted 1 night and now the TV turns on and off at random. Sony customer service is the worst I have ever scene. Constant wait 24-48 hours for return call if you get one at all which was my case. Would not connect me to a manager. Currently I have been without a TV for over a month. Would NOT BUY anything from Sony ever ever again. Best Buy would not help me resolve through Sony and refuse to connect me to a manager as well. Done with Best Buy as well #SonyElectronics #SonyTV #Warranty #BestBuy
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello JohnM,
Thank you for considering Sony products.
We sincerely apologize for the frustration you've experienced with your XR-65A95L. We understand how disappointing it can be to encounter issues with your television, especially after waiting for repairs. Your feedback regarding our customer service is invaluable, and we take it very seriously.
We want to ensure that your concerns are addressed properly. Please reach out to us directly via email at socialsupport@am.sony.com. Our team is committed to resolving your issue as swiftly as possible and will do everything we can to assist you.
To help us expedite your case, please include the following details in your email:
- Name:
- BestBuy Username:
- Model Number:
- Description of the Issue:
- Telephone Number:
Thank you for your patience as we work to resolve this for you. We look forward to assisting you further.
Best regards,
-Fred
100% dissatisfied with Best Buy and Sony.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy this TV. My A95L worked fine for 1 year and 27 days. On that 27th day after the warranty expired (it comes with a 1 year warranty) it started showing purple lines in the lower right corner. After several interactions with Best Buy and Sony today, I finally had a tech tell me “it’s a boat anchor now, because there are no parts to be replaced.”
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi VintageSonyFan,
Thank you for choosing and purchasing our BRAVIA XR A95L OLED 4K UHD Smart Google TV. We do apologize for the inconvenience. If the issue is unresolved, service might be required.
For further assistance, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the TV
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Regards,
David
The screen is flawed due to poor manufacturing.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had my eye on the Sony A95L for a while, but every time I receive one, the screen is flawed due to poor manufacturing. After going through five units from Best Buy, each has had issues like scratches or imperfections from the poorly applied anti-glare coating. It's incredibly frustrating to invest in a premium TV only to find damage right out of the box. After months of trying, I’ve lost hope that I'll receive a flawless screen. This is unacceptable for a high-end product.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Scott, Thank you for your feedback regarding the Sony A95L. We sincerely apologize for the inconvenience and frustration you've experienced with the screen quality of the units you've received. This is certainly not the experience we want for our customers, especially with a premium product like the A95L.
We take quality control very seriously and are committed to ensuring that our products meet the highest standards.
May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Case ID:
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Regards,
Carl
- Pros mentioned:Picture quality
Major disappointment
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ive owned this $3,400 display for barely 6 weeks. After the first 4 weeks of using it with no problems, it began having issues where the screen would be fully pinkish/orange. I only use this tv for gaming on my xbox x and I only play one game at that. I was using the 120Hz hdmi port with a new cable to match. After a couple days of rebooting the tv, it started just going black with no sound and red flashing LED's. I eventually switched to a different hdmi port (earc) and that worked for day before it continued to go black again. I had to schedule an in-home replacement and now have to wait over two weeks. Im grateful for that option from Geek Squad, however, I'm actually quite unsure that I even want this model anymore. Why replace it and risk getting another lemon? For $3,400 this thing should be state of the art, not something broken that I have to sit n look at while I wait for another one to be delivered. Massive fail on Sony's part, as Ive inquired about this issue with this model and was told that it has happened with many other units. Im actually debating just getting a refund instead. Note - Before becoming defective, the display did have impressive picture quality, which was why I bought it in the first place.
No, I would not recommend this to a friend Great TV before the main board failed at 7 months.
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was excited to get this new, expensive, high end TV, and I was very happy with it until the main board failed at 7 months. The TV simply shut itself off and it flashes the red led in groups of three flashes. I contacted Sony and they initiated a warranty repair. I was then notified by email that the main board will not be available for at least two weeks and that time is subject to change! I am trying to contact the Sony rep in charge of my case to see if they can expedite delivery of part or replace the TV. As of right now my new A95L is dead on my wall for at least two more weeks and I am very disappointed!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello JONATHAN,
Thank you for considering Sony products.
We regret to hear that the main board failed after just seven months and is currently unavailable. Additionally, we understand that the XR65A95L TV has shut itself off and is displaying a red LED light that flashes in groups of three. We sincerely apologize for any inconvenience caused by the repair process. This is certainly not the level of quality we strive for, and we are committed to addressing your concerns.
In order to assist you more effectively with the repair process and keep you updated, please contact us at socialsupport@am.sony.com. We kindly ask that you include the following information in your email:
- Name:
- BestBuy Username:
- Model Number:
- Description of the Issue:
- Telephone Number:
Thank you for your patience, and we look forward to assisting you further.
Best regards,
-Fred
- Pros mentioned:Picture quality
Sony A95L Only Latest 8 Months
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought my 65” Bravia XR A95L from Best Buy on 6 April 2024. The A95L stopped working in late December 2024. When it was working the A95L provided excellent picture quality. A top of the line TV should last more than 8 months. So far having no issues with Sony Returns folks. Will update when I finally get a replacement TV.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JosephCP,
Thank you for choosing and purchasing our XR A95L OLED 4K UHD Smart Google TV. We are sorry to hear what happened and we always appreciate customers who take time to give us their feedback. If you encounter any problems regarding with your replacement unit we're able to help out in any way.
For further assistance, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the TV
We are sorry for the inconvenience and please let us know how the replacment goes.
Regards,
David
Panel defects were bad
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sony does not package the TV well. The styrofoam sheeting left scratches and marks on a $5,000 TV!! Sony is usually known for quality so I’m dismayed. I’ll be switching to the LG brand since they know how to package a TV right.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello Bob123,
We regret to hear about the damage caused by the Styrofoam sheet in the packaging of our Sony TV. This is usually not the case with our TVs. Please allow us o help.
We'd like to make sure you are taken care of. May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Marco
Lemon Brand Sony
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased the this Sony Bravia XR A95L and it was dead right out of the box. Spoke with Sony and Geek Squad both said that there was no fix for it and to just return it. So after transporting it home, moving it into my house, unboxing it and setting everything up I had no picture when I powered it up. I had to completely repackage everything, move it again back to my truck and return it. I do have to say that Best Buy performed a totally hassle free return and were very helpful during the process. Does Sony not even test these prior to shipping them out? Evidently not! A $3500 top of their line TV. Shame on Sony. Sony wasted my time and energy without any consideration.
No, I would not recommend this to a friendReturn of Bravia Sony TV not working
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Totally mismanaged and wasted my time. Bravia Sony TV is not working after spending $5800 on the total purchase with sound bar
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi ParthaM, We're sorry to hear about your TV. If you still have the unit, kindly let us know what the issue is. Our support team can help your resolve your concerns.
you may also contact our product support team via phone call at 239-245-6354 or chat through this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US
Hours of Operation
Monday - Friday 9:00 am - 9:00 pm ET
Saturday - Sunday 10:00 am - 8:00 pm ET
Best regards,
Craig
Don’t buy it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Swindled by the store. Requested help and a callback. Received neither. Did not come with promised components or accessories. Issues started immediately after warranty expired
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MichaelW,
Thank you for reaching out and sharing your concern. We’re sorry to hear that this has been your experience, as it's certainly not what we aim for with our Sony BRAVIA TVs. To help resolve the issues you're encountering and enhance your viewing experience, we'd love to gather more details.
Please email us at socialsupport@am.sony.com with the following information so we can better assist you:
Name:
Username:
Model Number:
Detailed Issue:
Telephone Number:
We look forward to helping you resolve this promptly. -Maria
audio glitch
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.ever spent $3500 on a tv and had the audio continuously crackle? because i have
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JTTT,
Thank you for choosing and purchasing our XR A95L OLED 4K UHD Smart Google TV. This is definitely not the news that we would like to hear. We need more details regarding your concern. In the meantime, power reset the TV, simply unplug the unit and wait 1-2 minutes then plug the device back in and power on.
For further assistance, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the A95L
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Regards,
David
Poor performance and poor service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Spending this much on a tv and having to unplug it constantly while it is wall mounted so it would reboot and clear up glitches is pathetic. No way to get real service and the tv is only a month old. Sound doesn’t even match up with the mouths- new sound bar with tv.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi ShelleyL,
Thank you for choosing and purchasing our BRAVIA XR A95L OLED 4K UHD Smart Google TV. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience.
To isolate the issue, update the software of your TV. A firmware update improves the functionality and features of your device. It can provide fixes to any performance issues that may occur.
https://www.sony.com/electronics/support/oled-tvs-android-a95l-series/xr-65a95l/software/00299248
For further assistance, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the XR65A95L
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Regards,
David