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Customer Ratings & Reviews

Your price for this item is $149.99

Customer reviews

Rating 4.6 out of 5 stars with 619 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers enjoy the excellent sound quality, easy installation, Bluetooth connectivity, and affordable price of the In-Dash Receiver. They appreciate the convenience of the detachable faceplate and CD player, but some wish the display was brighter and had better radio reception.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
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Page 1 Showing 1-20 of 22 reviews
  • Pros mentioned:
    Sound quality

    Rated 1 out of 5 stars

    Nice radio, lousy user interface.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would be a great radio except for the horrible user interface!!! Way too complicated to perform basic functions. Always switching to "demo mode"?! Nothing is intuitive and my wife is not happy. To be fair, it sounds great.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Customer Service was bad

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Item was obviously an open box item with a damaged box and items clinking around inside with missing parts. 2 hr wait for customer service to call back so I drove to a local store for the return/ exchange but none in stock. Was going to install this radio on the same day but now have to wait and hope that the second order is not an open box. Received a return call from customer service and since I had returned the item at the store they could not help me any further. Requested a supervisor to call and no return call received. Needless to say I canceled my order on my new Dryer that was on its way and plan on closing my account. Guess Lowes needs my money more than Best Buy.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Display

    Rated 1 out of 5 stars

    Can not adjust display color

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In the specifications it says that you are able to change the display color. This is false. You can only adjust the brightness. I do not understand how this simple adjustment is now only available on higher models. The only colors are a white display and blue buttons. The menus are not easy to navigate. Also you can not turn off the beeping that this unit does when the key is turned to the off position.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Display

    Rated 1 out of 5 stars

    Not a good deal

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The good: Good sound quality. The bad: Can't read the display in direct sunlight (even with the brightness turned all the way up). Car started to occasionally stall after install. Less than a year later, the car wouldn't start. Started later, but the radio is dead. Can only remember 2 phones via Bluetooth.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Caution, may be hard to operate!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s good if you can operate it, ... but I can’t. Does a lot because of new technology, however it is very easy to hit a wrong button and you are screwed! Once you lose the sound, good luck figuring out how to get it back. I hate this unit! Give me an old fashioned unit that is easier to operate. Sorry to give a negative review because I love most Sony products and have been a loyal Sony product user for over forty years. .Better take a course in how to operate this unit if you buy it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    HUGE disappointment

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this to put in an older car. The Bluetooth is VERY difficult to connect to, and it doesn't autoconnect when you get back in car. I can't get it to work for phone calls at all.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Display

    Rated 1 out of 5 stars

    Sony

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Displays are so small, cannot see them even with glasses.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Sph-10bt stereo no power cord

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The car stereo i purchsaed never came with a power cord harness and u guys never sent me one like i was told very angry i have stereo i cant use and cant take back

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Disappointing

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I cant really give an overall review because the installation was not completed. Therefore, Im completely dissatisfied with the entire experience. If your not able to use the product you bought due to incompleted work on Best Buy's part...your not able to give the product purchased any type of review.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bluetooth quit working

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this player for specifically Bluetooth only and it went out two week later right after the return police and of course I didn’t get the protection plan!! Real disappointed

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Sony radio

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am disappointed with the purchase. The salesperson stated thatI would be able to connect to XM satellite radio. After the installation I was informed differently. I would have chosen a different product had I been informed differently by the salesperson

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    sad

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    am does not work static hard to tune my favorite radio stations

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not impressed

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It had to be returned to Sony for a warranty replacement. Once it was installed there was no sound.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    product defect

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    cannot get any other features to work.. will have to return product...

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not for me

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not work and was returned. Would not quit scanning channels and microphone did not work either. Gave it as a gift. Very disappointed

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    DISCONTINUED RADIO

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Radio is NOT supported by updates like other Sony head units.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    not installed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i dont know.... best buy still hasnt followed through on installation

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Missing Harness

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I brought an opened box and found no harness for radio.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 1 out of 5 stars

    Good radio missing parts

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great radio, but the box was missing a critical part. I cannot install the radio without this part. When I brought this problem to the attention of the store, they were dismissive and of no help. I would not buy this radio again and I absolutely would not buy from BestBuy again.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Stick to pioneer!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m shocked by how many good reviews this has gotten. I was warned by the Best Buy installation team that this stereo wasn’t their favorite. I took a chance since I got it on a Black Friday deal that I could no longer receive...I definitely regret that. When you are connected to Bluetooth music, the songs will begin to randomly speed up. When plugged into USB, this doesn’t happen, so I know it’s the stereo. The Bluetooth phone feature has now completely stopped working properly. My phone will randomly connect and then won’t work the next phone call. People have told me it sounds as if all my windows are down when talking on the phone with Bluetooth and it’s extremely hard to hear me speak. I was warned by the amazing installation team and should have listened! I’ve had this stereo for only a year. Such a bummer and waste.

    No, I would not recommend this to a friend