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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 1690 reviews

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Rating by feature

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers are pleased with the sound quality, battery life, price, and comfort of the WH-CH520 Wireless Headphones with Microphone. They appreciate the clear and rich sound, long battery life, affordable price, and comfortable fit. Customers also find the wireless connectivity seamless and easy to pair with their devices.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 1,690 reviews
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Excellent Budget Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been using these headphones for the past 2 weeks and so far I have liked them, the sound quality on these are great for the price and you can change the bass using the app it comes with. The fit on this is okay since it does come off kind of easily during activities such as working out and running but comfortable for on-ear headphones. I would definitely recommend these headphones for the price range.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Best Headphones I’ve Ever Owned

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Originally I had some Beats headphones that broke after having them about 5 years and they cost about $300. They cracked maybe like the second year of having them when I dropped them. So I was in search of new over the ear headphones since earbuds fall out as I’m sweating and working out. I came across these which were $40 and I thought that’s pretty great for Sony headphones. No matter how much I sweat there is no malfunction. There is a headphones app that you have to download in order to link the headphones to your phone and play music. I did that with no problem. Now the app is super cool because you can choose the sound quality of how you prefer to hear music and set it that way on the app. Never have I ever had a pair of headphones do that! I haven’t used that option yet because the sound is already great! They do not fall off if I run. There is also a built in mic. There are 3 buttons. To power on, choose the next song or go back. If you long press it can also change the volume up or down. You can turn off the headphones by using the power button or you can turn them off using the app. The app collects data such as how long you were wearing the headphones each day. It also tells you the battery life. Now I’ve been using a these headphones everyday for about 3-4 weeks, an hour a day and on one single charge. It still says 100% battery. Also in the app there is a listening log which shows the songs you’ve listened to. I’m sure there are a lot more functions but I just haven’t played with it enough. Overall I’d give these headphones a 10/10.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Good budget headphones

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are good budget headphones. The sound quality is good. The connectivity is good. The battery life is good. They provide very good value for the price. I use them with my Galaxy S22 when traveling. They also work well when using the fitness room, or on a walk.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Sony Headphones Are Top Notch!!!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love Sony headphones…literally I have 3 pairs…one for working out, over the ear headphones for meditation and a pair I use for walking the dog. Yes, Sony headphones are that serious for me. The sound quality is AMAZING and they hold up well under my sweat during intense exercises. They also stay in place during strong movements such as jumping rope and jogging! The battery lasts FOREVER! One charge last several days without recharging! Great product!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi QUETT,

      That's fantastic! We are so happy to know that you love our headphones and that you are satisfied with their amazing sound, exceptional quality, and long-lasting battery life.

      With the WH-CH520 headphones, you will enjoy high sound quality all day long. With up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day.

      Thank you very much for the perfect star review and for commending Sony!

      - Romeo Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    A great headphones for everyone!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These budget headphones are shining in terms of light weight and sound quality considering its price. Especially in sound, it is much better than I thought. The overall tonal balance and resolution far exceeds my expectation at this price range. I have been an audiophile and experienced a lot of premium headphones and loud-speaker system. But with this one, I can even listen to classical music without any major annoying points. It can most of the Pop, RnB, soul, Jazz music. It is still good with metal and rock genres, but these are not Grado's headphones. Also, the duration of battery time is wonderful. The only downside could be no ANC although these cans have a really good passive noise cancellation. If you are not reluctant to wear on-ear type headphones, I strongly recommend this product to anyone especially when discount is available.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Great headphones!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These were easy to set up, and very comfortable to wear for hours. I love the sony headphones because the ear pads support your ears and keep them from hurting and getting sore. It’s also nice that you can adjust the headphone, through the two sides. My favorite thing about these are that they are lightweight on your head.Soundwise I am very satisifed, the quality is great. You can use either standard audio or 360 audio, its a really cool feature they implemented. The battery life is 50 hours which is pretty long, and great for those who will use all day long like me who uses them to listen to music while studying. I reccomend downloading the sony app to set them up and partake in all of the additional features they offer. For $40 you can’t beat a great deal.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Cindyy,

      Thank you very much for sharing your awesome experience with the WH-CH520 Wireless Headphones! We are extremely pleased to know your satisfaction with its the very comfortable fit & lightweight design, ease of setup, exceptional sound quality, long-lasting battery life, reasonable price, and amazing features. With the WH-CH520 headphones, you will enjoy high sound quality all day long. With up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day.

      Thank you so much for your honest feedback and for choosing Sony!

      - Romeo Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Sony A New Lifestyle

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I dont leave the house without them. Great quality and sound. Connected to my iphone and laptop with no issues. I also love that I can workout with them. As a matter fact I will never leave my home without them. The best sound quality, comfortable on my ears, and I get massive compliments! From working out to personal phone calls to work meetings and just rocking out at my desk I never take them off. My new Sony headphones are the best compliment to my daily wardrobe and lifestyle. #morecolorsplease

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 4 out of 5 stars

    A steal!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall great headphones Sound is good, and they hold a charge extremely well. They are also adjustable and very comfortable - I often forget I’m wearing them (fell asleep with them on once! Lol) Sometimes I have a few rare connection issues but I’m still happy with them and prefer them to my other headphones. Would recommend.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi PickyPicky,

      That's amazing! We are so happy to know your satisfaction with the outstanding sound quality, long-lasting battery life, very comfortable fit design, and superb performance of the WH-CH520. We are sorry if you had encountered a Bluetooth connection issue. The WH-CH520 is designed to provide reliable and stable connectivity during various activities. However, certain factors such as distance, signal interference, and the environment can affect the connection. To troubleshoot the connection issue, check out the following link:
      https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-ch520/articles/00097458

      I hope this helps.

      With the WH-CH520 headphones, you will enjoy high sound quality all day long. With up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day.

      Thank you very much for recommending our WH-CH520 and for choosing Sony!

      - Romeo Sony_US

  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Sony Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphones are amazing. They block out the noise, they cover the ears, they fit comfortably, the sound quality sounds like a movie theater. I really do recommend these. And the battery life is insane. I haven’t charged these for 3 days with all day use and they’re still fully charged. I’d choose these over beats any day.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Great affordable headphones!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are awesome! Really long battery life, great sound, extremely comfortable, and minimal size!! I recommend these to anyone looking for an affordable pair of over ear headphones!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    great headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these for gym not expecting much especially for the price but they are honestly one of the best headphones i’ve tried. The sound quality is good, they feel expensive, the battery lasts a very long time, and they are comfortable to wear!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello JackieR, We are thrilled to hear that you like the sound quality and battery life of your Sony wireless headphones. Our WHCH520 headphones allow you to enjoy high-quality sound all day long with up to 50 hours of battery life, stable connectivity, and enhanced call performance. They will make your music more natural with our Digital Sound Enhancement Engine (DSEE) which restores the harmonics and liveliness lost during typical music compression, for a more authentic performance. These are also 360 Reality Audio-compatible so you can fully immerse yourself in sound all around you. Thank you for your purchase. Enjoy! Vincent Sony_US

  • Pros mentioned:
    Battery life, Comfort

    Rated 5 out of 5 stars

    Long battery Comfy Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This headphone is very Comfortable and has an amazing battery life. Auto connects with phone and laptop. Using the Sony App, it even connects to two devices. We ended up buying one more.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    -Luv it!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the incredible battery life, noise cancelling in various environments, and comfortable to wear for several hours at time. Excellent quality for a reasonable price.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    IT COMES WITH AN APP

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are amazing quality they come with an ap you can download that can can change the settings on them the only downside is they dont work on ps5 you would think SONY headphones would work ON PS5 BUT IT DOESN'T. Great noise canceling you cant hear anything once u got them on fr leave an ear. Battery lasts 2 whole days.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    LOVEE THEM

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love them so much the way you can changecthe bass is literally the best it has very well detailed and defined sound quality is perfect the size is nice and the ear cuffs are super comfortable.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound is amazing better than I thought to be honest for 40 bucks not bad at all. A bunch of colors available And it does not come off my head at all I have a bunch of piercings on my ear and the fact that I’m comfortable with the headphones on It doesn’t hurt or bother me

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LeslieR,

      Fantastic! We're truly delighted to know your satisfaction with the incredible sound quality, stylish color & very comfortable fit design, and reasonable price of the WH-CH520 Wireless Headphones. With the WH-CH520 headphones, you will enjoy high sound quality all day long. With up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day.

      Thank you very much for your purchase and for choosing Sony!

      - Romeo Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Good headphones for the money

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these Sony - WH_CH520 wireless headphones because of the Sony reputation. They were super inexpensive, so I was not expecting any frills. I purchased them to replace a pair of Sony headphones which were more expensive, but unfortunately I dropped and broke them. Well, in the mean time I was able to fix them by using very small screws which bridged the gap of the fractured housing. Now I have two sets. The set in question - those which I bought as a replacement - have the same sound quality. However, they are not the over the ear type but just on the ear. However, they never hurt no matter how long I wear them. The only con is that the buttons are not as easy to access while on one's head. I must remove them to set them properly. Moreover, as everything is black on black these days, it is easy to hit the wrong button and shut them down entirely. Well, I have gotten the hang of it, and I have a routine for turning them on and shutting them down. All in all, these headphones are perfectly good, with a few inconveniences which one would expect for low $$. I would buy them again even if I were to break them.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KennethJ,

      Thanks for commenting. It is unfortunate to hear what happened with your Sony headphones. On the other hand, we are thrilled to know that you find our WHCH520 as a great replacement headset, and that you are satisfied with its very comfortable fit design & great sound quality. We truly appreciate your input with the design of these headphones. With the WH-CH520 headphones, you will enjoy high sound quality all day long. With up to 50 hours of battery life, stable connectivity, and enhanced call performance, meet the demands of your day.

      If there's something we can do to help or you may need an information/technical assistance with our product, please feel free to email us at [email protected] with the following details and we'll be more than happy to assist you.

      Name:
      BestBuy Username:
      Model Number:
      Issue:
      Telephone Number:

      Thank you so much for your purchase and for trusting Sony!

      Best regards,

      Romeo
      Sony Social Support Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Love my New Black Sony Headphones

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I couldn’t be happier with this purchase my Sony Headphones. The product exceeded my expectations in every way. The quality is top-notch, the functionality is flawless, and it arrived exactly as described. What stood out most was the attention to detail and the thoughtful design—it’s clear a lot of care went into making this. Shipping was fast, and the packaging ensured it arrived in perfect condition. I’ve already recommended it to friends and family, and I’ll definitely be returning for more. A great buy that’s worth every penny!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Great headphones for price point!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are an awesome by especially for the price point. They are definitely noise canceling. I can vacuum and talk on the phone at the same time. Pretty cool. I haven’t even charged them since I first bought them considering I don’t use them every day. it’s still pretty impressive that they hold a charge of 50 hours.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sony headphones!!!!!!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased some headphones for my daughter, she has loved them every second since getting them, they have provided great audio, great comfort, and overall a great experience and I recommend buying them!!! My daughter LOVES THEM!!!!!! Great connectivity, connects to iPad phone anything quickly and efficiently. Great battery life, my daughter could use them from wake up to go to sleep, and they would still work! The sound quality is very high and she enjoys using them listening to her favorite songs, watching YouTube videos, scrolling on TikTok everything!!!!!!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello MarisolB,

      Thank you for choosing Sony!

      We're very glad to hear that your daughter is enjoying her WHCH520 headphones and that they’ve become an important part of her everyday activities. It’s fantastic to know that the great audio quality, comfort, long battery life, and reliable connectivity are enhancing her listening experience across all her favorite devices and platforms.

      We deeply appreciate your recommendation and are so happy these headphones have exceeded your expectations.

      Best regards,
      -Fred Sony_US

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