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Customer Ratings & Reviews

Your price for this item is $39.99

Customer reviews

Rating 4.7 out of 5 stars with 897 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers appreciate the Samsung stacking kit for its easy installation, space-saving design, and perfect fit for Samsung washers and dryers. It allows users to stack their washer and dryer, saving valuable space in their laundry rooms. While some customers found the kit to be a bit pricey, the convenience and functionality it offers make it a worthwhile investment for many.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
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Page 1 Showing 1-20 of 21 reviews
  • Rated 3 out of 5 stars

    Missing Screws - Confirm Complete shipment

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall the item works if you get the full product. We ordered online and when we opened the box it was missing the screws / nut bag. We had scheduled deliver and installers who weren’t able to perform there job because of the faulty product. Best Buy also wouldn’t allow a return after 15 days which is such a short return window even for a faulty product.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued Best Buy Client,

      Thank you for bringing this to our attention. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.

      Have a great day.

      -Ricardo Samsung

  • Cons mentioned:
    Vibration

    Rated 3 out of 5 stars

    Not quite what we expected

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought this along with the correct washer and dryer from Samsung to go with it. However when either machine gets really into it, it makes the other vibrate a lot and cause a lot of noise - so we will probably end up separating the units and discarding the adaptor.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Ravingmad,
      Thank you for reaching out. We will take note of your feedback as this helps us improve more especially on the quality of the products we offer.
      and we do apologize for any trouble this may have caused you.
      To help you with your concerns let me share with you some links to troubleshoot your concern.
      Noisy Machine
      https://www.samsung.com/us/support/troubleshooting/TSG01001985/
      Shaky Machine
      https://www.samsung.com/us/support/troubleshooting/TSG01001016/

      For further assistance, you may reach us via the following option.
      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      - Reference ticket number: 1144287924

      ^Ross Samsung

  • Cons mentioned:
    Vibration

    Rated 3 out of 5 stars

    Could be improved

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I feel like the kit should hold the dryer better. The dryer still vibrates and shakes when washer is in spin cycle.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 3 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not a bad purchase. It did the job and still using it

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    bad delivery men

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it was the installation that was the issue, the delivery men did not want to install

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Bestbuy clients,

      We appreciate you sharing your installation experience with the stacking kit of your Samsung washer and dryer. Let us extend our help.

      Please see the link below for the steps to install the stacking kit.
      https://www.samsung.com/us/support/answer/ANS10001027/

      To better assist you with your concern, please contact the BestBuy customer service department at 888 237-8289. Call us any time 24 hours a day.

      They can either answer your question or transfer you to your local store to answer your specific questions.

      ^Rainly Samsung

  • Cons mentioned:
    Instructions

    Rated 3 out of 5 stars

    Kit

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s okay, the instructions are not very clear. It feels very cheap for having it to hold a washer and dryer together.

    I would recommend this to a friend
  • Pros mentioned:
    Stability

    Rated 3 out of 5 stars

    Did the job

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It served the purpose. Very secured and did not have any problem with it.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      We appreciate the feedback, Star1966! Thanks so much for sharing. ^Jecca Samsung

  • Pros mentioned:
    Stability

    Rated 3 out of 5 stars

    Works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have 10 year old washer and dryer and this worked great to stack them.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there,
      I appreciate you for taking the time to post your review. Thank you for being a part in our Samsung family. ^Brad Samsung

  • Pros mentioned:
    Space saving

    Rated 3 out of 5 stars

    Greate to haveit

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is good and help to save space, I am glad to have it

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      We're glad you're satisfied, Gabraham! ^Jecca Samsung

  • Pros mentioned:
    Installation

    Rated 3 out of 5 stars

    Stack system the way it's supposed to

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy installed this kit works as it should no problems

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Is this right?

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Is this supposed to stack offset? This makes the washer stick out past the closet door hinge... The box was half tape.. not sure if everything was there or went together correctly

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Mounts to dryer bottom :(

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It sucks that it mounts to the bottom of the dryer. You have to be careful that you do not break it when lifting the dryer on top of the washer. But it works.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Paul,

      We are glad to know that you are using one of our Samsung stacking kits for washers and dryers. Your satisfaction is our topmost priority and we apologize for the inconvenience of the stacking kit during the installation process. We will surely notate your feedback for better service in the future.

      I highly recommend clicking this link for future reference or guide on how to install and stack your front load washing machine and dryer:
      https://www.samsung.com/us/support/search/?query=How+to+install+and+stack+your+front+load+washing+machine+and+dryer+%7C+Samsung+US&referrerPageUrl=https://www.samsung.com/us/support/

      If you need further assistance, please reach us through the following options:
      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      Reference Ticket number: 1144196304

      Thank you for choosing Samsung. Have a great day.

      -Trisha- Samsung

  • Rated 3 out of 5 stars

    it does the job (partially)

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I expected that this kit had the cable to allowed us to operate the dryer with the washer controls.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Thank you for your review, Bacco. The kit you have there is the stacking kit only. What you need is the stacking kit and multicontrol kit.

      You can contact our Samsung Parts Team at (800) 627-4368. Mon - Fri 9:00 AM ~ 6:30 PM EST. They can the availability and compatibility of the multicontrol you'll need for your appliance.

      Should you need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/Samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us

      Please provide them with this number (1144965923) when you message us to help our team pull up your information.

      Have a great day.

      ^Charles Samsung

  • Rated 3 out of 5 stars

    Rip off, but got to have it to stack it.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just something Samsung made to make more $ off of you.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Replacement for original

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was the replacement for another set they stop selling. Instruction didn't show how to install very good. Not really for older models but can be made to work

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Wildcard2010ad! Samsung does recommend only using the stacking kit that is compatible with your models. We have different stacking kits for different models based on the size and other factors. ^Jecca Samsung

  • Rated 3 out of 5 stars

    Poorly constructed

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not made to the best as far as ease I probably will call to have it installed no pre drilled holes to install brackets.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    return

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    didn't use these..we ended up putting them side by side due to a clearance issue

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello,

      Thank you for choosing Samsung for your Appliance needs. It's sad to know that you no longer have the product.

      We would love the opportunity to work with you in the future. Please visit www.Samsung.com or one of our partners to explore products that may better fit your needs.

      Thank you!

      -Angelica Samsung

  • Rated 3 out of 5 stars

    Great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not really sure what to say, it does the job and easy to assemble.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello, that is great to hear! Thank you for taking time to review your product. If you have questions or further concerns, contact us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143957942) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Lena Samsung

  • Rated 3 out of 5 stars

    .

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It holds only front side. ............................ ......

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Woeks as expected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is our second stacked setup for washer/dryer in recent years. both worked well.

    I would recommend this to a friend