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Customer reviews

Rating 4 out of 5 stars with 2 reviews

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The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-2 of 2 reviews
  • Rated 4 out of 5 stars

    Very quiet operation but defrost phase is too long

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unit is installed in a basement with a floor drain, setting on a table and shimmed to level. It replaces a Toshiba unit, which was installed in 2013 to replace a unit that was part of the Gree recall. I hope this TCL unit lasts that long! The ambient temperature is around 55 deg F, so defrost cycles are used. Seems to defrost more often than the the Toshiba did, but could be different refrigerant and a cooler collector. It does appear that the defrost phase (compressor off and fan at max) lasts longer than necessary. The visible frost is gone in about 30 seconds but the defrost phase runs for about 8 minutes, during which time the relative humidity increases by about 4%. The compressor runs for about 10 minutes (fan speed at low) or 12 min (fan at med) between defrosts. I didn't time it with fan at high because the change in fan speed is what I was using to find the ends of the defrost phase. The compressor is pretty quiet. I think if the defrost phase were shortened the unit would be able to get the RH down to the setpoint of 60%. The displayed RH is running from around 62% to 66%. At 55 deg F, it's discharging about 13 pts/day. Display is very easy to read, even at an angle. I'm quite content with the controls but I have no use for the WIFI feature. Had Best Buy offered the version without it I'd have saved a few bucks.

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi DickN,

      Thank you for taking the time to provide your feedback. We hope that you are enjoying your dehumidifier thus far! We are always looking for ways to improve, and your feedback is greatly appreciated! If you need any assistance please contact us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

  • Rated 4 out of 5 stars

    Dehumidifier for basement

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arrived safely. Working well, so far. No leakes. Needs to be emptied every day.

    I would recommend this to a friend
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