Customer Ratings & Reviews
- Model:
- 65Q550F
- SKU:
- 6593220
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.3 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers are impressed with the picture quality, price, and easy setup of the 65" Class Q5-Series 4K UHD HDR PRO+ QLED Smart Fire TV. They appreciate the vivid colors, sharp details, and great sound. Customers also find the TV to be a great value for the price, with many features typically found on higher-priced models. The easy setup process and user-friendly Fire TV interface are also praised. However, some customers have experienced issues with the Fire TV interface occasionally showing ads, the remote having a delayed response, and the TV not recognizing external devices like soundbars. Additionally, a few customers have reported problems with internet connectivity.
This summary was generated by AI based on customer reviews.
Good Picture Quality but Developing Dark Spots
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this TCL TV a few months ago, and overall, it works well with decent picture quality. The colors are vibrant, and the display is sharp, which makes watching movies and shows enjoyable. However, after a few months of use, I started noticing dark spots appearing on the screen, possibly due to pixel bleed or backlight issues. These spots are quite noticeable, especially in darker scenes, which affects the viewing experience. While the TV performs well initially, the appearance of these dark spots is disappointing. Hopefully, TCL can address this issue in future models or provide better durability.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Trey,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Great picture but thats when it stays on rhe setti
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It has a great picture, but it does not keep up with me playing call of duty. The picture of clarity is straight, but at times I keep having to change the setting. The sound quality is sometimes great. With them at times it just sounds too muffled. I feel to return it after less than a month of having it
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi TasheaR,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality
Apple TV semi-compatible, OS questionable
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall, the picture quality on this TV set is awesome. However unfortunately, I believe that's it. We purchased this TV to furnish our rental home. The Operating System takes forever to load, and is quite sluggish. Before you can move from one option to another, the system freezes - this even after we updated said OS. We figure, we're hooking it up to our Apple TV so we won't have to deal with the sluggish Operating System. This was not the case. For some reason, the TV will occasionally not recognize the Apple TV's control, so you will have to switch on the TV manually, using its own remote. With our Samsung, the Apple TV remote controls the Apple TV, Entertainment Center, and TV. Quality control is also questionable as when we received our TV, there was a slight dark spot at the corner of the screen. Fortunately, it isn't noticeable until you start looking hard. So all in all, you get what you paid for and this TV has a great screen. But I wouldn't count on it to work seamlessly with your other living room devises.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi GameBoy,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture qualityCons mentioned:Internet connectivity
Poor connection
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the picture I love the way it looks but continuously I mean continuously keep disconnecting from the internet I don't know why I never had that problem with my older TV but overall is nice TV but I might just have to resell it and I just got it
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi ArturoG,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture qualityCons mentioned:Remote
So so
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture quality is good. Sound is just ok so i use a soundbar. Remote is the drawback. It's response is laggy
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Hunter,
Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! We are always looking for ways to improve, and your feedback is greatly appreciated! If you need any assistance please contact us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Enjoy!
Thank you,
Sara
TCL Customer Support
Bad OS
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.First and last firetv I'll buy. First, I really can't stand the menu compared to Roku. It makes no sense and the only part I use is the smallest displayed section. Plus the remote app is super glitchy, especially when typing which is the #1 time you would rather use it. Also there's no earbud option, I loved that about the Roku tv that my wife and I could both watch TV with two pairs of earbuds while the baby was sleeping. Even just switching to a Bluetooth audio device is super clunky. The remote occasionally "hits" the volume button too many times, changing 3-4 notches instead of one. The screen quality is amazing, shocking to me that this is an entry level TV. But I will never own another fire product.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Mike,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Internet connectivity
Connection Issues intermittent.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV keeps disconnecting from my WiFi and switches input on its own.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Pops,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
TCL - 65" Class Q5-Series 4K UHD HDR PRO
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The picture quality can be good but the function of this tv is subpar. The controls are not very responsive. The fire tv quality features for watching your apps cuts off randomly. It freezes. But I guess for the price the picture quality is pretty good.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Cameron,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality
Do not buy if you have no Amazon account
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just plug and play, not too hard to set up, picture is great, airplay and mirror and good. If it is not Fire TV I will love it better. Until run through set up I figure out that TV will not be good without Amazon account. This is the last Fire TV I purchase.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Redyellowblue,
Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! We are always looking for ways to improve, and your feedback is greatly appreciated! If you need any assistance please contact us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Enjoy!
Thank you,
Sara
TCL Customer Support
It’s okay….
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Vizio TV couldn’t be fixed under extended warranty so I got this as a replacement. The good seemingly outweighs the bad with this TV. For the price it really can’t be beat and it does work well for the most part. It was easy to set up and all the apps I like to use were easily added to the home screen. Clarity of picture is somewhat off especially when using Prime Video, TV doesn’t seem to have any issues when using my Apple TV or Xbox X (admittedly, I may need to tweak settings). Another thing that lowered my opinion is the fact it won’t connect via arc to my soundbar. Overall, had I had a better budget I probably would’ve chosen a different brand.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Amanda8501,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality
Image quality is good but fire tv interface is bad
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Image quality is good but there is a huge lag in between switching the apps. Really slow. I would rather recommend google tv or roku tv. Way better than the fire tv.
I would recommend this to a friendBrand response from TCLExpert
Posted .HI Umer,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Decent
|Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Out of the box the tv isnt much to look at. It comes with a lot of adaptive features that try to enhance the quality which tend to have the opposite affect. After turning them all off the tv was a lot more bearable. I would recommend this as a decent budget buy. I highly encourage the addition of a good streaming device to combat the sluggish platform that comes with the tv. Overall for what I paid I’m happy with the purchase.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Kibo,
Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! We are always looking for ways to improve, and your feedback is greatly appreciated! If you need any assistance please contact us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Enjoy!
Thank you,
Sara
TCL Customer Support
Nice picture
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought the FireTV instead of the Roku. Big mistake.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi DivaAZ231,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Freezes
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This fire tv is horrible. It freezes non stop. My $40 firetv stick operates smoothly compared to this thing. Not worth the money. Buy a different platform. Stay away from TCL and Fire TV combo. Junk
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Lagging
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I think its a good TV. i have noticed some lagging and the TV trying to catch up with volume. Overall its an Okay TV.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi JoshL,
Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! We are always looking for ways to improve, and your feedback is greatly appreciated! If you need any assistance please contact us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Enjoy!
Thank you,
Sara
TCL Customer Support
Tcl 65
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture quality is ok but the sound is terrible. Its a good tv if your on a budget, but i would spend extra for a samsung.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi BrianG,
Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! We are always looking for ways to improve, and your feedback is greatly appreciated! If you need any assistance please contact us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Enjoy!
Thank you,
Sara
TCL Customer Support
Okay at best
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A bit blurry; seems quite cheap. It's okay at best for what it costs compared to other models.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi MsHay,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Good for the price and size but average quality.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.An okay television. Does what you need but if you look closely you will notice the flaws.
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi JosephS,
Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! We are always looking for ways to improve, and your feedback is greatly appreciated! If you need any assistance please contact us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Enjoy!
Thank you,
Sara
TCL Customer Support
Tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV had a green color in the frame and deleted applications
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi OscarR,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support