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Customer Ratings & Reviews

Your price for this item is $359.99
The comparable value price is $549.99

Customer reviews

Rating 4.4 out of 5 stars with 561 reviews

Rating Filter

Rating by feature

  • Picture Quality

    Rating 4.7 out of 5 stars

  • Sound Quality

    Rating 4.3 out of 5 stars

  • Brightness

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers are impressed with the picture quality, price, and easy setup of the 65" Class Q5-Series 4K UHD HDR PRO+ QLED Smart Fire TV. They appreciate the vivid colors, sharp details, and great sound. Customers also find the TV to be a great value for the price, with many features typically found on higher-priced models. The easy setup process and user-friendly Fire TV interface are also praised. However, some customers have experienced issues with the Fire TV interface occasionally showing ads, the remote having a delayed response, and the TV not recognizing external devices like soundbars. Additionally, a few customers have reported problems with internet connectivity.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Applied Filters:
Page 1 Showing 1-20 of 80 reviews
  • Pros mentioned:
    Picture quality
    Cons mentioned:
    Internet connectivity

    Rated 4 out of 5 stars

    Maybe I over paid

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The picture and sound is great it was working fine till 4 days ago when it started dropping the internet connection. We tried all the suggestions so contacting CS in am. Idk

    No, I would not recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Tcl tv

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall for the price of the tv. Quality. Great. Service. Great. Unfortunately it does from time to time have minor lag when navigating through the menu/home screen. And from time to time some applications won't work properly, but when you unplug and plug the tv back in. Quickly resolves the issue

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi RenzA,

      Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! We are always looking for ways to improve, and your feedback is greatly appreciated! If you need any assistance please contact us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Great Sale item

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this tv on Black Friday deal. For the price, it’s a steal. Decent picture and size, the UI is a bit laggy and the sound isn’t the greatest, but this is just a tv for the living room/family. Gets the job done, I would say when it’s on sale it’s worth a grab.

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi Gibby,

      Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! We are always looking for ways to improve, and your feedback is greatly appreciated! If you need any assistance please contact us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

  • Rated 4 out of 5 stars

    65 inches, good panel quality & VRR under $400

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good panel by way of panel lottery/contrast/color, HDR is lacking but low light rooms i.e. basements help offset this by adjusting contrast accordingly. You also get access to VRR across 2 or 3 HDMI ports at 65 inches, a great feature set to have for PS5/Xbox/PC. Typical gripes about tv speakers but you shouldnt be using them anyways. Also happy to see TCL makes a decent remote. Picked up on sale under $350 for a tv with this kind of feature set. The future is here, folks. Reference panel pictures don't do it justice, it really is an exceptional optional for this price.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Pretty good

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this TV as an upgrade to my 2016 Samsung. Picture quality and sound are great. There is a bit of lag with the fire tv system/remote that im hoping will get fixed with updates. Other than that, worth purchasing.

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi RicanAres,

      Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! We are always looking for ways to improve, and your feedback is greatly appreciated! If you need any assistance please contact us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Nice Image

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s the first TCL tv than I bought, and I’m so happy, the picture is so clear, the bright it’s perfect, the sound its little low but it’s ok, I love my tv.

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi AngelE,

      Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! We are always looking for ways to improve, and your feedback is greatly appreciated! If you need any assistance please contact us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

  • Rated 4 out of 5 stars

    Solid tv for the price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seems to be a good tv thus far. Only thing I have noticed is a slight delay when adjusting the volume and some backlight bleed around the edges.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good for what it is.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good Product, only downside is the sound quality. Need soundbar for optimal experience.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Tcl

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    a normal TV for the money, It just works a little slower.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Service and pick up delivery

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service, delivery was quick and we gave tip.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality
    Cons mentioned:
    Remote

    Rated 4 out of 5 stars

    Good TV, slightly tricky setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV has excellent resolution and audio is fine. Tricky syncing with an Xfinity remote (none of the published codes worked) and still only turns on via the paired remote about half the time. Mounting bracket for wall is on the bottom part of the TV so we had some trouble getting it to fit below the ceiling with our existing wall mount. But now that it's wedged in, it is solid and looks great. Seems good quality for the price so far.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality
    Cons mentioned:
    Remote

    Rated 4 out of 5 stars

    Very nice TV at a great price!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a very nice TV that we got at a great price, easy to connect to AirPlay and bluetooth speaker, which is what we were lacking in our old TV. Picture is good. Only issue is the remote, which seems to have a delayed response - had to learn to stop re-pushing the buttons and just wait for it to respond. Overall, very happy with it!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 4 out of 5 stars

    A Great Value TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought this to replace an LG TV that had a smaller screen. It was easy to set up and the picture is excellent. I am using a soundbar, so I cannot comment on the quality of the built-in sound. This is my second TCL TV and we have no regrets. The built-in Fire TV is a bonus and works well.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality, Price

    Rated 4 out of 5 stars

    TCL 65 inch tv Model number Q5

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchases TV to add to my family room. The price point was great. The quality of the picture is nice. Plus the brand is a reliable brand and when reviewing it, it received nice reviews.

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hello,

      Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! Our TVs are designed and engineered to have a quick and easy setup, be user-friendly, and provide a great viewing experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

  • Pros mentioned:
    Picture quality
    Cons mentioned:
    Remote

    Rated 4 out of 5 stars

    Great value buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this TV on a black Friday deal. Great sound great picture quality. The remote and processor is a little slow. But honestly, I’ve had this for three weeks and I would buy it again.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality
    Cons mentioned:
    Remote

    Rated 4 out of 5 stars

    It’s nice

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great bang for your buck! It has a big awkward remote but it’s really a great tv with good picture quality. I would recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Color, Picture quality

    Rated 4 out of 5 stars

    The best alternative TV

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was easy to setup. It was an upgrade from 55" LG TV, The vibrant color is so amazing, an alternative TV from expensive TV brand.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Great price, good image image and poor sound.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good image, setting up was easy. On sale made this a good buy. Audio quality is really poor compared to our last tv. Very canny and does not sounds like HD audio. The audio settings don't seem to be very good either because we cannot get the sound better. Should have more mids and lows, base is weak. If you are just using this for football or news you're golden. The special audio for movies is terrible.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Good for the price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The UI is slow and laggy but the picture is great. Good for the price

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Highyly reccomend

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The TCL 65 inch QLED is a great tv the clarity is awesome, the colors are vibrant and distinct. Has 3 hdmi ports which is enough for me. I have my sound bar hooked through the optical port and it sounds great. My ps5 console graphics are superior to other QLED tvs and there is no lag time and what i thought was cool is that u can even see the dust flying in the air. Overall a great tv. The only downfall is if u dont have a sound bar the tv speakers are not that great.

    I would recommend this to a friend