Customer Ratings & Reviews
- Model:
- Q85H
- |
- SKU:
- 6580777
Customer reviews
Rating 4.2 out of 5 stars with 64 reviews
(64 customer reviews)Rating by feature
- Value4.2
Rating 4.2 out of 5 stars
- Quality4.4
Rating 4.4 out of 5 stars
- Ease of Use4.5
Rating 4.5 out of 5 stars
Customers are saying
Customers appreciate the Q85H sound bar for its exceptional sound quality, with many praising its impressive bass and overall clarity. The Dolby Atmos feature is also well-received, with users highlighting its seamless pairing and enhanced movie-watching experience. The convenience of wireless rear speakers is another highlight, contributing to an immersive surround sound setup.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Sold me a defective product!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the soundbar at the NLR store. After paying for it they said I would have to go to the WLR store to get it. I didn't like that.They did not have it in stock. I picked it up in WLR. That is a 2 hour round trip for me. It was obvious when I had it home that it had been put back in the box after being used. I hooked it up and it worked at first but started having various problems later. I took it back to the NLR store to return but it was after the 14 day timeframe they give. They told me I would have to call the manufacturer. It was less than a month but more than 14 days. It was used...I should have taken it back when I unpacked it. I showed Best Buy the pictures I took when I opened the box. Batteries in the remote. Cords were all thrown in one bag with no ties...ect. The man told me it was not Best Buy policy to sell something like that. He supposedly went to his manager but in a few seconds he came back and said he could not take as a return. Not happy with the whole experience. I probably won't go back. Bad customer service all the way around. Nothing like Wal-Mart, Sam's or Amazon. They sold me a defective product that someone had returned, Bottom Line...I did call the manufacturer. They had me "reboot" the soundbar. I am sure I will have more problems down the road.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi JonB,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience. If you need any further assistance with your soundbar, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Poor quality sound
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound levels are all over the place, ads are louder than shows. Center chanel dialogue is way too low compared to the surround sound, even when the surround sound volume is set to low and voice clarity setting is on. Unable to update firmware with an android phone. No ability to adjust individual speaker channels. Would not recommend this soundbar.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Rick,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Defective and really poor customer service
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Defective out of the box. TCL wasted all sorts of my time making excuses and kicking the can down the road. Over 1 week went by when TCL tells me to return the item to Best Buy. Call Best Buy - Agent tells me he ordered a replacement and I can bring the defective soundbar in to the local store and exchange it for the replacement. Supposed to arrive at the local store on Jan. 24 - I am supposed to get an email when it arrives. No email on the 24th. Call customer service - it's like having my teeth pulled. Go to chat - waste a bunch of time to be told the replacement was damaged so Best Buy cancled the order. Never bothered to inform me. Also told BB can't replace the defective unti because their policiy only allows for 1 replacement. I ask for a supervisor - and wait 48 minutes with absolutley no response from the supervisor. TCL failed miserably. Then Best Buy said "hold my beer" and showed TCL what failure is all about.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Ekim,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your soundbar. We would love the opportunity to look into this for you and review your case to see if we can assist you. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Sound quality
Rated 1 out of 5 stars
Very disappointed
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Although the sound bar sounds great, the surround sound speakers dont work! Unfortunately i purchased this almost 3 months ago. What a waste of $500!
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi BekiJ,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your soundbar. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Plug and play only
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This sound bar doesn't have any controls over the different functions. You cannot control the subwoffer, it has a low, medium, and high setting, no other controls. You cannot manually con trol the separation of the channels, or change the volume of the rear channels.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi JohnB,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. The Bass, Treble, and Surround Speakers have options for Low, Medium, High. We are always looking for ways to improve, and your feedback is greatly appreciated. If you need any assistance please contact us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Not right ststem
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They didn't deliver the wireless surround sound that I ordered they delivered and installed a system with wires...I guess I could give a review on their service but not the product because it isn't the one shown here that I ordered...
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi MaryR,
Thank you for taking the time to provide your feedback. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
surround speakers not working
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.surround speakers ( not working ) I plan to call tech support for help
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi PaulW,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your soundbar. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support