Back to School DealsSavings is one of our best subjects.Shop now

Skip to content
Main Content

Customer Ratings & Reviews

Your price for this item is $6,599.00

Customer reviews

Rating 3.8 out of 5 stars with 32 reviews

Rating Filter

Rating by feature

  • Performance

    Rating 3.5 out of 5 stars

  • Ease of Cleaning

    Rating 3.8 out of 5 stars

  • Quality

    Rating 4.0 out of 5 stars

Pros mentioned filter

Cons mentioned filter

69%would recommend to a friend

Customers are saying

Customers highly value the ProHarmony 4.4 Cu. Ft. Freestanding Gas Convection Range's ease of use and precise heat control, allowing for versatile cooking methods. The stove's build quality also receives significant praise. However, some customers have reported issues with burner functionality and cleaning.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 32 reviews
  • Pros mentioned:
    Heat control

    Rated 4 out of 5 stars

    I LOVE my Thermador Range, but not the delivery

    |
    |
    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After a LONG wait I am very happy to use my new chef’s range. It’s that simple - taking your home cooking tools to the max. (If you have a recommended hood). I have taken my cooking to a whole new level. Cooking proteins at a high heat with butter, oil or on a cast iron grill is simply amazing. You get the crust, or sear, you have desired in a home kitchen. The heat control is precise and allows for quick flame or slow cook methods. The low heat settings are something I will use for a lifetime. Cook your sauce or dish and put it on the “back burner” on extra low heat all day. The oven…well…its a oven. No bells and whistles, but it cooks evenly and high temps are accurate. Cook on the range top…finish in the oven… just like Gordon Ramsey would. The downside…Out of Box experience F. Burners not working correctly, Tip Guard wasn’t included or installed. The cleaning process on the range top and the oven are not easy. The range top doesn’t like overflow and sticky substances. I have tried all products from Weiman’s, BarKeeper’s Friend and Norwex and still have issues getting backed on YUK to come off. I reluctantly am going to order the Thermador brand cleaner, but feel this should not be needed. Make a surface that is easily cleaned. Have I recommended this range? Yes, yes, yes. With reservation, however, after the delivery process which took well over six months with seemingly no concern from Thermador. My Best Buy agent did the absolute most he could do to make it a positive experience, but in the end Thermador get’s an F on delivery and concern.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great buy and worth the price!!

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I usually do not write reviews, but I had to on this range. I was deciding between the Wolf stove and the Thermador, and there weren't too many reviews on either one. The Thermador had a better savings package. I did not want to buy another stove in five years, so I decided on the Thermador. My friend had both stoves and loved them equally. I can tell you that the burners heat up very quickly and are easy to clean. A simmer setting XLO on the knobs works excellent to keep your dish hot but not burn it. I don't use the fifth middle burner as much as I thought, but it's great to have. I opted for the blue knobs to match my kitchen. There are three racks inside the oven. I am often removing one of them, but it is roomy enough for a turkey, and I am beyond satisfied with my purchase. Best Buy's tech team that installed all my items were kind, courteous, and very knowledgeable.

    I would recommend this to a friend
  • Cons mentioned:
    Burner

    Rated 4 out of 5 stars

    Recommend this product

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great stove. Just cleaning is not as easy: it marks easily with hot water when dropped at the stove surface.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    A+ Range, excellent design!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a beautiful range. Burners are excellent. Easy to clean. Good quality material.

    I would recommend this to a friend
  • Cons mentioned:
    Burner

    Rated 1 out of 5 stars

    avoid this product

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I hate to write a bad review, but this is for other people who are considering to buy this because it is Thermador. I will not cover the installation nightmare I had to go through here. I would give -100 stars if I include installation craps BestBuy put me through. Anyway, for this product review, the unit had a non-functioning burner right out of the box. I had two choices: exchange with a new one or repair it through Thermador. I chose to repair since the exchange will take another month and I did not want to go through BestBuy for another round of installation. I should have just exchanged it. My biggest regret here. So, after a few weeks after installation, Thermador guy came in and took a look. He said there was an issue with an igniter and had to order new part, which took 2 weeks. After 2 weeks, he came in and installed it quickly, then works fine. After ~ 1 month, the same burner has another issue. This time, the igniter would not stop running. The spark keeps igniting. I called Thermador and asked for another service. he will come next week, so I am hoping he can solve the issue quickly. Fingers crossed. In any case, I had a GE range for 13 yrs before this one, and I had no issues at all. I owned Thermador for 2 months, and I had to call the service guy twice. You figure. I would not recommend Thermador range. I also would not recommend BestBuy either. BestBuy+Thermador make the experience worst ever. Just stay away with these two.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Heat control

    Rated 5 out of 5 stars

    This is the gas stovetop and oven you want

    |
    |
    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing product, allowing ultimate control over the heat while cooking on the stove. The ultra low simmer is cool - it automatically turns on and off to maintain a simmer. Perfect rice. Haven't had a chance to use the oven yet. Downside: supply chain. We ordered (and paid) for the range in March, just received it in October. Best Buy was a great at keeping us informed and worked with us on the installation.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    quality control issue

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    received the new range and it does not work properly so sending it back and getting a replacement. It has taken weeks for the replacement and we have been without a working oven.

    I would recommend this to a friend
    • Brand response from Thermador Team
      Posted .

      Hello, thank you for your review. We're sorry to hear about the trouble with your new range. The Thermador team is happy to look into any issues you are currently experiencing. Connect with us directly for any updates to your case. Thank you! thermador

  • Pros mentioned:
    Quality

    Rated 4 out of 5 stars

    Owner

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful product, well manufactured. I am a designer/contractor and Thermador product is one of the best in the marketplace

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quality product

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This oven is amazing. We love the way it cooks, and the burners are worth the price.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Super basic and way over priced for what you get

    |
    |
    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Slow to pre heat with no pre-heat timer, no cook timer, no clock. I am sort of blown away at how basic this $6,000+ oven is. I guess it cooks ok, geez how about some basic amenities for a top of the line brand.

    No, I would not recommend this to a friend
    • Brand response from Thermador Team
      Posted .

      Hi RaymondK, thank you for sharing your review and experience with your Thermador range . We're sorry to hear of your disappointment. We will be sure to share this information with our product team. If you have any questions regarding service, please contact our customer service team at 800-735-4328. thermador

  • Rated 5 out of 5 stars

    Looks and works great!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it! Looks and works great. After using the oven, be prepared for the cooling fan to run longer while cooling down the appliance.

    I would recommend this to a friend
  • Pros mentioned:
    Heat control

    Rated 5 out of 5 stars

    Thermador Range

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great appliance. The burners produce much more heat and the convection part of the oven cooks items much faster. It has a bit of an industrial feel and appearance, which I like.

    I would recommend this to a friend
  • Cons mentioned:
    Burner

    Rated 2 out of 5 stars

    Flopper

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well one burner lasted only 4 days so it cant be a good review for $6000

    No, I would not recommend this to a friend
    • Brand response from Thermador Team
      Posted .

      Hello DouglasV, thank you for your review. We are sorry to hear of the difficulties you are experiencing with your appliance and we apologize for any inconvenience. If service is necessary, please use the following link to locate a Thermador authorized service provider in your area: https://www.thermador.com/us/support/service-repairs. For any additional assistance, please call our Customer Support team at 1-800-735-4328. Thank you thermador

  • Pros mentioned:
    Quality

    Rated 5 out of 5 stars

    Stove

    |
    |
    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just received our stove and we ordered iit in March. It took a long time to get but it looks beautiful. It’s sturdy and well built and I can’t wait for my wife to use it…lol…

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible product

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased the 30-Inch Pro Harmony® Standard Depth Gas Range (PRG305WH/01) in May last year and have had an issue with the range even before we turned it on. We remodeled our kitchen and had our contractors install the range, but we need to remove the oven door to bring it inside the house. However, we could not place the oven door back on. NOTE: DO NOT REMOVE THE OVEN DOOR EVER!!! We called Thermador to service the issue which was under warranty and the tech was able to fix it, but with great difficulty. Fast forward to June 2020. Another issue with the oven. Natural gas would build up inside the oven then a loud thump when the oven would ignite...this was happening for a month, but at irregular times. Finally, we had an incident when my wife was preheating the oven. We thought the oven was already warm, but when our friend opened the oven door flames shot out and singe her hair. Luckily it was minor. We called Thermador for another repair and it turned out to be the igniter. To replace the igniter the oven door had to be removed. The igniter repair looked okay, but the technician could not place the oven door back. He struggled for 15 minutes. He dropped the heavy oven door on the kitchen floor several times. So, the oven door and the hinges are now damaged. He ordered a new door and a pair of hinges. He'll be back in another week. UGH!!! I called Thermador to see if they can just replace the whole thing, but they said that they would only considered a replacement if they service the same issue four times. I have three different issues in 13 months. Also, the "Preheating" indicator is a terrible design...the tiny blue light seems like its always on. We had to buy a separate oven thermometer to tell us the exact temperature within the oven. We should have considered something else.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Quality

    Rated 5 out of 5 stars

    Great stove

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This stove is very nice. Exceptional quality! You will not go wrong with this stove. I highly recommend!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great range

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This range is awesome. Very well built, great design and ease of use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Stove Ever-Thermador

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This stove lives up to my previous expectations! I’ve always wanted a Thermador stove an I’m extremely happy with this one.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Range

    |
    |
    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks sharpe.. easy to use. I am super excited to cook with it.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Let down

    |
    |
    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No self cleaning oven. Owner manual is not clear the type oven instructions.

    No, I would not recommend this to a friend
    • Brand response from Thermador Team
      Posted .

      Hi Notforme, thank you for sharing your review. We value your feedback and we will be sure to forward this to our product team. If you have any questions regarding service, please contact our 24/7 customer service team at 800-735-4328. thermador

Sponsored