Customer Ratings & Reviews

We are truly sorry to hear about your disappointing experience with our product. We value your feedback and are committed to using it to improve our products and services.

Based on your description, it seems that you encountered issues with the vacuum’s water intake and battery performance during your first use. We understand these issues can be frustrating and we apologize for the inconvenience caused.

For optimal performance, we recommend that you charge the battery after each use and clean the filter as needed. Doing this will give you the most suction and longest use time.

We’d love to assist you further. Please reach out to our customer service at [email protected], via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). We are here to help and will do our best to resolve your issue.

Thank you for taking the time to share your feedback, and we hope to have the opportunity to improve your experience with our brand.

Thank you so much for your kind words and for sharing your experience with our 3-in-1 mop! We’re delighted to hear that you love it and that it makes cleaning your floors such a breeze for you. That’s exactly what we aim for!

Thank you for choosing our product. We’re always looking for ways to improve, and your positive feedback is greatly appreciated. If you have any questions or need any assistance in the future, please don’t hesitate to contact us.

We sincerely apologize for the disappointment you have experienced with the durability of our product and the subsequent customer service interaction. It’s clear that this has not met the standards we strive for, and we are committed to learning from your feedback to improve.

Based on your description, it appears that your vacuum ceased functioning shortly after the warranty period, and the offered solution was not to your satisfaction. We understand how frustrating this must be, especially considering the investment you made in our product.

For optimal performance and longevity of our vacuums, we recommend regular maintenance such as charging the battery after each use and cleaning the filter as needed. These steps can help ensure that your vacuum operates at its best.

We’d like to assist you further and explore options to resolve this issue. Please reach out to our customer service team at [email protected], via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). We are here to help and committed to finding a satisfactory solution for you.

Regarding the warranty, while it seems that your vacuum failed just outside the two-year coverage period, we want to emphasize that our goal is to provide lasting value to our customers. We stand by our products and are always looking for ways to improve both our devices and the customer service experience.

Thank you for bringing this to our attention. We value your feedback and will use it to enhance our products and services.

Thank you so much for taking the time to share your wonderful review! We are thrilled to hear that you love your Tineco and that it has made cleaning such a breeze for you. Your enthusiasm is exactly what we strive for with our products.

It's fantastic to know that our machine handles both liquid and solid messes effortlessly, making your cleaning tasks simple and efficient.

Thank you once again for choosing Tineco! We look forward to continuing to support your cleaning needs in the future.