Sony - 49" Class - LED - X800E Series - 2160p - Smart - 4K UHD TV with HDR
Customers are saying
Customers highly value the 49" Class - LED - X800E Series - 2160p - Smart - 4K UHD TV with HDR for its exceptional picture quality, easy setup process, vibrant colors, and reasonable price point. While some users have expressed concerns about the remote control's build quality, the overall consensus is that this TV offers great value for the price.
Customer Images
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
- Rated 4 out of 5 stars
a hole in the screen
This TV is great except one thing (a hole or a chip in the screen) - more on that below. It has ample inputs for HDMI x 4 and USB x 3 ports. I like clarity of 4K and HDR. The TV is light enough for one person to carry and move around. The remote is light but feels a little cheaply made. But it is not an issue for me since I’ll be using Harmony remote to control all my devices. Physical setup was easy. But registering or setting it up with your Google account takes a bit of time. Setting are extensive too. Took a while for me to get 4K from my Xbox One S. But that’s ok. I like learning new things and playing around with them. The screen is semi-glossy. Not a fan of it but I can overlook it. But my TV came with a tiny hole in the screen out of the box. That tiny hole is about half an inch above the bottom border, slightly on the right side above the SONY logo. The size of the tiny hole is about 0.1 cm in diameter. It is small but very noticeable when the TV is on. I went to customer service at Best Buy and the guy tried to scratch it with his nail making the hole slightly bigger. He tried to wipe it clean with the screen cleaner too. After he realized that none of those fixed it, he told me that there wasn’t anything that could be done to fix it since it had been more than a couple of days after I picked it up. I didn’t buy the protection plan because none of the other products I purchased previously from Best Buy needed it. Since I didn’t have protection plan, he recommended me to contact Sony to see if they could do anything. I contacted Sony afterwards. The lady on the phone said because it was a physical damage, the warranty is voided. I needed to have some technician evaluate the issue. She gave me a list of cities to go to for evaluation but none of them were proximity to San Francisco or Daly City. I am not planning to travel to other cities. I went back to Best Buy to talk to a supervisor. He said that if it was physical damage, I needed to come in within 7 days with the box and all the packaging to see proof that the issue was from the factory default or from shipment. Unfortunately, it had been about a month and I didn’t have the box or packaging anymore. So I am stuck with the TV with the hole in screen. It really is annoying. Lesson learned: If you notice some physical damage, go into BB immediately within 7 days. Oh, and I learned this from the supervisor. I can’t seem to find that policy anywhere on the BB site. Would I recommend this TV? Yes, but make sure you play around with (or investigate) the TV as soon as you receive it to make sure everything looks and works fine. Am I happy with my purchase experience? Definitely NOOO!
Posted by ED2212
- Rated 5 out of 5 stars
Wonderful TV
I love my Sony 49inch smart TV the picture is amazing crystal clear it is so beautiful it's one of the best TVs that I have ever invested in I just love it
Posted by dmfamen
- Rated 5 out of 5 stars
Great TV
I have had Sony TVs in the past and this is my second flat screen in the home. The improvement in quality over the past several years is remarkable. The color is natural-looking and just what I wanted. Easy to set up and lightweight. Decided to wait to purchase the sound bar and glad I did, since it became evident I didn't need it for the use and size of the room. Will buy again.
Posted by Jannie
