Customers often highlight the ease of installation and convenience of the Smart Door Lock. They appreciate the keyless entry feature and the ability to use any phone as a key. However, some users have concerns about the connectivity and noise level of the device. There are also a few complaints about the app needing improvement.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
I purchased the Gen 2 in the past and fell in love with August products ever since. I'm familiar with August products and know how wonderful their locks are. If you're experiencing any problems, check for updates in your cellphone app store. August releasing a lot of updates lately and things are improving. Especially the auto unlock feature. I love the simplicity of the new design. Only thing missing is the beep when it lock/unlock like the Gen 2 version, lol. The motor inside of the lock is strong. It's louder than the Gen 2 version when locking and unlocking. But it doesn't bother me and seem to be jammed less often than the previous models. Depends on which cellphone you using. Things are easier for iOS devices than Android devices. You need to purchase Google Home to lock it via voice. But you're not going to be able to lock with your voice. That's only for Apple device users. Plus you doesn't need to buy additional devices to do so. I recommend the keypad with these smart locks. People hate downloading the August app. Guess I know a bunch of lazy people, lol.
Posted by MisterWaffles
It is stylish, not as bulky as the first model and it knows when you're close by to unlock the door upon your arrival
Posted by Rayroc
But be mindful when purchasing you need the WiFi connect adapter to control over WiFi .. but if Bluetooth is good enough for you, so is this dope lock. Keep it up August.
Posted by Jpmart91