“Is there another way to add a device other than scanning the QR code? When I scan it, the error message is unrecognizable code”
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Looking at the frame you have, the AWS10F, you should be using the Smart Frame app, not our FrameTime app or WIFI Frame app. The Smart Frame app does not require any QR code scanning. You will bind your phone (using Smart Frame app) to the frame via WIFI. Download the app, setup an account and login, then go to the Devices tab on the phone app, click the + sign next to My Devices and complete the 3 tabs. Then tap on Submit or Bind. If someone already setup the frame and you are the 2nd or 3rd person to try to bind to the frame, then you click the + sign next to Other Devices or Bound Devices and complete 2 tabs to bind. Contact us at [email protected] for more detailed instructions on using the Smart Frame app.
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