Questions & Answers

Q: QuestionHi, is the laptop covered by Asus International Warranty?

Asked 4 years ago by Kenneth.

• A:Answer No, this model does not come with international warranty.

  Answered 4 years ago by ASUS Answers

  
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Q: QuestionDoes thus varient have anime matrix?

Asked 4 years ago by Mg.

• A:Answer No, this model does not support AniMe Matrix.

  Answered 4 years ago by ASUS Answers

  
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Q: QuestionWhich graphic card it has

Asked 4 years ago by Trunkz.

• A:Answer This model comes with a dedicated RTX 2060 6 GB GDDR6 graphics card.

  Answered 4 years ago by ASUS Answers

  
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Q: QuestionCan i use a 100W usb c pd charger to charge this laptop?

Asked 4 years ago by AsusAspire.

• A:Answer Yes, this laptop supports power delivery via USB-C up to 65W. https://rog.asus.com/us/laptops/rog-zephyrus/rog-zephyrus-g14-series/

  Answered 1 year ago by ASUS Answers

  
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Q: QuestionHow good is this laptop for film editing?

Asked 4 years ago by Anonymous.

• A:Answer This a very powerful laptop, and would be able to handle even the most demanding video editing projects.

  Answered 4 years ago by ASUS Answers

  
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Q: Questionprocessor base speed and maximum speed ?

Asked 4 years ago by AndrewMelad.

• A:Answer This model comes with a R9-4900HS (R9 3.0 GHz, up to 4.4 GHz).

  Answered 4 years ago by ASUS Answers

  
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Q: QuestionDoes this laptop have GSync or FreeSync?

Asked 4 years ago by Jibbs.

• A:Answer Install amd vga driver . There is an option there for freesync.

  Answered 4 years ago by ZehbossVerified Purchase

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Q: QuestionWhat is the merchant category code for this product?

Asked 4 years ago by zhao.

Q: QuestionIs it come with international Warranty?

Asked 4 years ago by DP.

• A:Answer No, this device comes with a 1-year local warranty.

  Answered 4 years ago by ASUS Answers

  
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Q: QuestionIs the screen an IPS Panel?

Asked 4 years ago by AJ.

• A:Answer Yes it is. The viewing angles are good, though, and you wouldn't really need AMOLED in a gaming laptop.

  Answered 4 years ago by Chris

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Q: QuestionCan this laptop HDMI be compatible with a 240hz external monitor???

Asked 4 years ago by Adithya.

• A:Answer Yes, the HDMI port supports an external monitor with 240Hz refresh rate.

  Answered 4 years ago by ASUS Answers

  
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Q: QuestionDoes this one have international warranty?

Asked 4 years ago by Yale.

• A:Answer No, this product comes with a 1-year standard warranty, it is a local warranty and is not international.

  Answered 1 year ago by ASUS Answers

  
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Q: QuestionWasn't this model just on sale for $1,200? I was just fixing to purchase it as soon as more money came in this morning (which did), but as soon as I returned, the price was back up to $1,450! Really bummed out because I've been saving for a while now :(

Asked 4 years ago by Brylan.

• A:Answer For pricing questions, please contact Best Buy customer service directly.

  Answered 4 years ago by ASUS Answers

  
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Q: QuestionCan I get this configuration in black or 'eclipse gray'?

Asked 4 years ago by Steve.

• A:Answer It looks like only the basic, lowest-end model of the G14 comes in Black. This, which is the mid-tier model, only comes in Moonlight White. And the highest-end one, the AnimeMatrix thing, comes in Eclipse Grey or Moonlight White. I'm not sure whether best buy carries every color of every model, but those should be your only options, I think.

  Answered 4 years ago by BluntNYCReviewer

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Q: QuestionWould this laptop be good for school, work, and gaming?

Asked 4 years ago by Fallen.

• A:Answer Yes, you won't have issues using this for school, work, and gaming

  Answered 4 years ago by ASUS Answers

  
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Q: QuestionDo the guarantee of open boxes continue?

Asked 4 years ago by marko.

• A:Answer Yes they do. You still get the standard 1 yr manufacturer and also can purchase extended from bby

  Answered 4 years ago by JimmyskillzVerified Purchase

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Q: QuestionCan you record your desktop with AMD software or GeForce experience? I have ASUS M15 ans I can't with geforce. I've read that AMD has an integrated recording option for desktop. Is it smooth? Like 60 fps HD? Thx.

Asked 4 years ago by Auerbach.

• A:Answer One of the best gaming laptops due to size and performance. The only downside is it does not have a webcam. Which is not a big deal since it's for gaming. Ray tracing makes the games look great.

  Answered 4 years ago by DavebanksVerified Purchase

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Q: QuestionI used this laptop for a month, overall performance is good, but there is an issue I would like to solve: I cannot power on the computer without power cable plugged in. Is this a software issue or a hardware issue?

Asked 4 years ago by breeZe.

• A:Answer If its not keeping charge and only works when on power, there is some issue . I would recommend you contact ASUS warranty or if you can return the laptop, do it and get a replacement

  Answered 4 years ago by IbeeVerified Purchase

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Q: QuestionDoes it has a global warranty ? What are the dimensions of the box ?

Asked 4 years ago by JFML.

• A:Answer This unit has a 12 month local warranty for the United States only.

  Answered 1 year ago by ASUS Answers

  
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Q: QuestionWhy doesn't ASUS offer international warranty coverage extension on laptops purchased from Bestbuy?

Asked 4 years ago by KL.

• A:Answer It comes with standard warranty coverage, you need to register on Asus.com for it to activate. From there u can then purchase extensions once your year is over.

  Answered 4 years ago by 3dGuru

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