Why doesnt the app notify me each time there is a movement on the camera - It will record but I dont seem to have a notification on the phone. The only way I see it is by going into the app on my phone and viewing it that way null

Question

Eufy Team · Accepted Answer

Please simply try the following troubleshooting:  if still got problems , please contact us. Phone:1-800-988-7973

1. Be sure to enable notifications on your phone settings. Go to your phone settings >Notifications>Enable EufySecurity notifications.
2. Be sure to disable snooze shortcut and enable motion detection on your camera setting. Go to My device>Camera name>Camera Settings>Motion Detection.
3. Be sure to enable push notifications in the eufySecruity app. Go to Mode(right corner on your app)>Home/Away>Camera Name/Sensor Name>Push Notification.
4. Please make sure you have added EufySecurity to the app whitelist on your phone settings.

5. Please uninstall and install the eufy Security app on your phone to see if the issue can be resolved.

“Why doesnt the app notify me each time there is a movement on the camera - It will record but I dont seem to have a notification on the phone. The only way I see it is by going into the app on my phone and viewing it that way”

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