A:Answer Hello, RackTraction! This dishwasher’s bottom rack is meant for large and heavy plates, saucers, bowls, and cookware. Be sure to follow the instructions regarding proper loading outlined in the Use and Care guide to ensure you are not overloading your rack. Should you have any issues with your racks or unit, connect with us directly at our Customer Engagement Center. We are available Monday through Friday from 8:30 am to 8 pm EST at 1 (800) 374-4432. ~Keyanna