Questions & Answers

Q: QuestionDoes tha Vivosmart HR track steps if it is in your pocket? Due to the nature of my work, it would be in my shirt pocket for the majority of my work day.

Asked 8 years ago by ChopperMom.

• A:Answer It appears that it will track your steps while in your pocket. From my understanding, the devices uses multiple actions to determine steps count: like hand motion, the up/down motion while walking, etc.

  Answered 8 years ago by SallyVerified Purchase

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Q: QuestionHas anyone found a way to attach a Medic Alert symbol to the band? Fitbit has some options, but I haven't found any for the Vivosmart HR Activity Tracker.

Asked 9 years ago by Helene.

Q: QuestionDoes it display caller ID for incoming calls on your smartphone?

Asked 9 years ago by Bear.

• A:Answer The vívosmart HR's Smart Notification feature displays call, text, and email alerts from your phone directly on your watch. (KS)

  Answered 8 years ago by GarminProductExpert

  
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Q: QuestionDoe's this have the golf gps on it?

Asked 9 years ago by Anonymous.

• A:Answer No, this device does not have a GPS included. The Vivo Smart HR + does have GPS for tracking exercise only.

  Answered 8 years ago by RandyVerified Purchase

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Q: QuestionWhat wrist size is the tracker? I have a large wrist 8 1/2. - 9 . Would this be large enough for me?

Asked 9 years ago by Andy.

This question was asked about the related product: Garmin - Vivosmart HR Activity Tracker + Heart Rate - Purple

• A:Answer It's an adjustable wrist band. If it's still to small ask an associate

  Answered 8 years ago by SGTWrench

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Q: QuestionMy "move alert" is turned to on in the settings, but I have yet to get an alert and I timed that I sat for over 2 hrs. Is my device defective? I read that the update (3.10) caused this function to not work. Does anyone know if this is true?

Asked 9 years ago by lovemy3youngens.

• A:Answer How do I return this? I tried to return to Best Buy on day 17, of course they wouldn't as it was past 15 days. Said I had to contact the MFG. I called Garmin and they said to try a few things and then call if it didn't work and I could get a refund. Called back a few days later and they now say they can't refund because I didn't buy it from them. This device is extremely uncomfortable, it bruises my wrist from the HR monitors sticking out (see picture), says I'm asleep @ 6 pm while I'm bowling even though I have my sleep time set for 11 PM. Stairs are always inaccurate..I want a refund! For the $150 price tag I am extremely unhappy with the product and now with Best Buy and Garmin for not fixing the problem. In the market for a different brand and from a different retailer!

  I would recommend:

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    UP4 by Jawbone Health and Fitness Tracker with Amex Payments + Heart Rate - Silver Cross

    User rating, 3.75 out of 5 stars with 8 reviews.

    (8)

  Answered 8 years ago by Extremelyangry

  • 
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Q: QuestionAny suggestions to get accurate H R reading? I tried wearing it higher/lower on both my arms, upside down, tighter/looser and the reading varies 12 to 30 points compared w/ other readings (machines/pulse count)

Asked 9 years ago by Trapo.

• A:Answer My wife wears it above the wrist upside down. She is a personal trainer so it gets used and abused daily. The heart beat is very accurate.

  Answered 8 years ago by Kdtyler42

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Q: QuestionGot this so my daughter would have an alarm for waking while abroad.Plan on taking it back when she returns.Will I be able to reset and sync with my device?

Asked 9 years ago by lovemy3youngens.

• A:Answer Yes, you can reset the device and sync with a new smartphone whenever you want.

  Answered 8 years ago by PsysagVerified Purchase

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Q: QuestionDoes it come in S, Medium or Large sizes?

Asked 9 years ago by Roni.

This question was asked about the related product: Garmin - Vivosmart HR Activity Tracker + Heart Rate - Purple

• A:Answer Yes

  Answered 8 years ago by MordVerified Purchase

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Q: QuestionWill it move around on my small wrist?

Asked 9 years ago by Bobbi.

This question was asked about the related product: Garmin - Vivosmart HR Activity Tracker + Heart Rate - Purple

• A:Answer No. My daughter is twelve and it fits fine.

  Answered 8 years ago by JodiVerified Purchase

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Q: QuestionWe just bought this item. After we installed the updates, we no longer receive text notifications. Can you help? Was there a bug in the last update?

Asked 9 years ago by Diane.

• A:Answer Make sure your Bluetooth is on and then check to make sure the devices are paired.

  Answered 8 years ago by JP1105

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Q: QuestionCan this device sync to 2 phones for notification of incoming texts/calls?

Asked 9 years ago by trackergirl.

This question was asked about the related product: Garmin - Vivosmart HR Activity Tracker + Heart Rate - Purple

• A:Answer Yes, you can

  Answered 8 years ago by dcrideVerified Purchase

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Q: QuestionHow long does the charge last before having to hook it up to its charge station?

Asked 9 years ago by Xavier.

This question was asked about the related product: Garmin - Vivosmart HR Activity Tracker + Heart Rate - Purple

• A:Answer It depends on how many alerts you activate. About a week with Whatsapp alerts on and very active ;)

  Answered 8 years ago by Anahirgf

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Q: QuestionI broke my wristband when loading a kayak, will the warranty cover this? I have only have the watch since Christmas.

Asked 9 years ago by Wristband.

• A:Answer No, Garmin does not cover breaks such as a strap. They do not sell straps for watches such as the Vivosmart HR. I did the something and it is very frustrating

  Answered 8 years ago by michael312

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Q: QuestionWhich activities does this Track? Cycling, pilates, hiking?

Asked 9 years ago by Cher.

• A:Answer The Vivosmart HR has four activity settings: walking, running, cardio, and other. I can't find out with the "other" tracks, but it probably just monitors you activity time and heart rate. The Vivosmart HR+ has GPS tracking which would work for cycling and hiking.

  Answered 8 years ago by SallyVerified Purchase

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Q: QuestionHow do I track my workouts- is there a certain setting?

Asked 9 years ago by Anonymous.

• A:Answer No . As you swipe through it will tell you stats you are looking for

  Answered 8 years ago by Tanya

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Q: QuestionCan it pair with an Apple iPad air2.

Asked 9 years ago by Anonymous.

• A:Answer Yes

  Answered 9 years ago by Gfly

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Q: QuestionIs the vivosmart hr waterproof for pool aerobics

Asked 9 years ago by Lilly.

This question was asked about the related product: Garmin - Vivosmart HR Activity Tracker + Heart Rate - Purple

• A:Answer Yes, my wife wears hers 4/week for water aerobics with no problems.

  Answered 8 years ago by Bob2003

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Q: QuestionI currently have a VivoFit 2 and it doesn't track all of my activities. I do CrossFit ALOT!!!! Does the Vivosmart HR track activities like weightlifting, etc?

Asked 9 years ago by Susan.

• A:Answer Yes the Vivosmart HR will track weightlifting. I too weight lift and had my strap break! Garmin doesn't sell or replace broken straps. I DO NOT recommend purchasing the Garmin watches. I would explore other options for a lifting activity tracker.

  Answered 8 years ago by michael312

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Q: QuestionWhen it tracks your steps does it display continually the amount of steps you have taken on the watch or is it downloaded to your iPhone

Asked 9 years ago by Jay.

This question was asked about the related product: Garmin - Vivosmart HR Activity Tracker + Heart Rate - Purple

• A:Answer Continually.

  Answered 8 years ago by Sandra

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