Questions & Answers

Q: QuestionCan this also be used as a speaker by pairing it Bluetooth with phone?

Asked 1 year ago by Anonymous.

• A:Answer This is a great question - unfortunately, there isn't a way to stream or add additional music or sounds to our products at this time. We appreciate you letting us know this is something you'd like to see and we will pass along your feedback to our product team. We're always listening to our customers and making improvements!

  Answered 1 year ago by Hatch

  
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Q: QuestionHow long will white noise play on the machine? Is there a time limit or can it play all night?

Asked 3 years ago by CJ.

• A:Answer You can set white noise to play without a limit. In your routine, you just need to turn on the option to play "Until I tap Restore". The sound will continue until you turn it off via the top sensor on the device or app.

  Answered 3 years ago by Todd

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Q: QuestionIs this siri compatible via homepod?

Asked 4 years ago by Luke.

• A:Answer Nope

  Answered 4 years ago by Helpful

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Q: QuestionHello, is it possible using the light without any sound, only silence? Thank you, Guylainelaf

Asked 3 years ago by Guylla.

• A:Answer Yes, you can set up a step in your routine or alarm with a light color and turn the sound down to zero.

  Answered 3 years ago by Crystal

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Q: QuestionCan you set up both a weekly alarm and a weekend alarm?

Asked 3 years ago by Alia.

• A:Answer Yes, you can set up multiple alarms and set what days you want them to play.

  Answered 3 years ago by Hannah

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Q: QuestionIs is possible to make the device completely dark when I'm sleeping, and to be able to push a bottom to see the time and then make the device completely dark again?

Asked 3 years ago by ModestoBorn.

• A:Answer Yes. You control the lighting entirely. And the time is displayed so discretely that you won’t notice it unless you’re looking for it. It won’t interfere with sleep.

  Answered 3 years ago by KimmiKayVerified Purchase

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Q: QuestionDo I need an internet connection to run all features or just for set up? Does it have a battery backup?

Asked 4 years ago by Rose.

• A:Answer HAS to be connected to the internet at all times to be able work. No, does not have a battery back up.

  Answered 2 years ago by JenniferVerified Purchase

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Q: QuestionI see that certain playlists have several stories. An example is one I am listening to now, “it’s crime for bed” has 146 tracks. I cannot get my hatch to play these stories continuously as I fall asleep :( Can we play these tracks continuously?

Asked 3 months ago by Nat.

Q: QuestionHow to charge it.

Asked 4 months ago by Sher.

Q: QuestionCan I gradually fade in one sound while gradually fading out another?

Asked 8 months ago by Tufts.

Q: QuestionDoes it play the radio? Can the radio be set as the alarm sound?

Asked 11 months ago by Anonymous.

• A:Answer Great question! Unfortunately, Restore does not play the radio and it can not be set as the alarm sound. We so appreciate this feedback!

  Answered 11 months ago by Hatch

  
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Q: QuestionIs there a backup alarm feature that goes off to make sure I wake up if the gradual light and sound don’t wake me up?

Asked 1 year ago by Landon.

• A:Answer Hi Landon, Great question! Restore does not have a backup alarm, but you could always set up a second alarm just in case! If you need any help setting that up, please contact us at [email protected]. We would be happy to help! - Your friends at Hatch

  Answered 1 year ago by Hatch

  
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Q: QuestionDoes this play brown and green noise?

Asked 1 year ago by Brownandgreennoise.

• A:Answer Hi there! Restore currently only offers Pink Noise. We hope this helps! -Your friends at Hatch

  Answered 1 year ago by Hatch

  
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Q: QuestionCan you fly with the travel hatch? What type of battery does it use?

Asked 1 year ago by Anonymous.

• A:Answer Hi there, Great question! Restore does not contain a built in battery. However, we’d recommend asking the airline about any regulations on flying with this type of device to ensure all policies are followed! We hope this helps! Wishing you all the best, Your friends at Hatch

  Answered 1 year ago by Hatch

  
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Q: QuestionI have hatch 2 & selected my 4 favorites sounds i want to hear during sleep and i set them all to play for 1 hour and then move to the next sound. But once the last sound plays it stops how do i get it to loop and start back up from the beginning again?

Asked 1 year ago by Mads.

• A:Answer Great question! We would recommend setting up another four favorites to follow the first four you have set up! If you need further assistance setting up your dream routine, we would love to help! Please send us an email to [email protected] with any additional questions! We are here to help! - Emmy and your friends at Hatch

  Answered 1 year ago by Hatch

  
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Q: QuestionDoes this product use a lithium ion battery?

Asked 1 year ago by Buyer.

• A:Answer Hi there! Great question! Restore does not use a Lithium Ion battery! If you have any other questions, please reach out to us at [email protected]! We are always happy to help! -The Hatch Family

  Answered 1 year ago by Hatch

  
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Q: QuestionMy sound machine when i set to a time and it blinks for a few seconds then it resets back to zero. Every time what do i do? how do i reset it.

Asked 1 year ago by saa.

• A:Answer Hi Saa, We are sorry to hear that! This sounds like something our Support team would love to take a look at. Would you mind reaching out to us via email so we can take care of this for you? Please send a message to [email protected] and mention the code HB23BZR. Thanks for letting us know about your experience. We’re here for you! Thanks again, The Hatch Family

  Answered 1 year ago by Hatch

  
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Q: QuestionMy hatch keeps turning off about 5-10 minutes after I put it on. I put my phone down to go to bed and it just shuts off, this has happened a few times before and I don’t know what to do because I already reset the app and turns the hatch on and off.

Asked 2 years ago by Maeve.

• A:Answer Hi Maeve, this sounds like something our Support team would love to take a look at. Would you mind reaching out to us via email so we can take care of this for you? Please send a message to [email protected] and mention the code [AB7287], so you don’t have to repeat yourself. :) We’re here for you & will help guide you through this! Thanks again, Your friends at Hatch

  Answered 1 year ago by Hatch

  
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Q: QuestionWhat sounds come standard. Rain? Running brook? Ocean waves? Thanks

Asked 2 years ago by Anonymous.

• A:Answer Pink noise, Light Rain, Night's Tranquility, Heavy Rain, Calm Ocean, River Creek, Fan, Evening Campfire, Dishwasher

  Answered 2 years ago by shrek2ondvdVerified Purchase

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Q: QuestionWhen I want to snooze my alarm in the morning, will my pink noise sound still be playing during my snooze time?

Asked 2 years ago by Cec.

• A:Answer No but I wish it would !!!

  Answered 2 years ago by Anonymous

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