Back to School DealsSavings is one of our best subjects.Shop now

Skip to content
Main Content

Questions & Answers

Page Showing 1-14 of 14 questions
  • QuestionDOES IT REMOVE CIGARETTE SMOKE ?

    Asked by JACK.

    • Answer Hello, Jack! Thank you for your question. This air purifier uses a HEPA (High Efficiency Particulate Air) filter, which is designed to remove up to 99.97% of airborne pollutants at 0.3 microns or larger, from the air that passes through them. These include tobacco smoke, household dust, pet dander and pollen.

      Answered by Holmes Brand Team

  • QuestionDoes this model have an ionizer? Also, does it run continuously or cycle on and off?

    Asked by organicmom.

    • Answer No, the air purifier doesn't have an ionizer and yes, you can turn it on and off.

      Answered by CommunityAnswer

  • QuestionIs this a NO OZONE? Also what is the filter in the door? Is this washable?

    Asked by ihateallergies.

    • Answer Hello! Thank you for your question. This air-purifier does not generate ozone. This air purifier use a True HEPA Filter which is not washable. If you need further assistance, please give us a call at 1-800-546-5637. We're here for you Monday to Friday from 9:00 am till 6:00 pm EST. Our product specialists will be more than happy to help you.

      Answered by Holmes Brand Team

  • QuestionDoes it come ready-to-use or do you have to purchase filters separately?

    Asked by Jess.

    • Answer Hi! Thank you for your inquiry. There are already filters installed on the product when you purchase it. If there's anything we can do to assist you, please don't hesitate to contact us at 1-800-546-5637. We're here for you Monday to Friday from 9:00 am till 6:00 pm EST. You can also contact us through chat and email by clicking this link https://www.holmesproducts.com/customerservicecontact?cid=contactus. Our product specialists will be more than happy to help you.

      Answered by Holmes Brand Team

  • Questiondoes this air purifier remove the pet odor in the room?

    Asked by jay.

    • Answer Hello! Thank you for reaching out. This model operates quietly to help remove up to 99.97% of airborne allergens such as pollen, dust, mold, pet dander and smoke to provide relief from irritants in the air. For direct and immediate assistance, kindly give us a call at 1-800-253-2764. We're here for you Monday to Friday from 9:00 am till 6:00 pm EST. You can also contact us through chat and email by clicking this link: https://www.holmesproducts.com/customerservicecontact?cid=contactus. Our product specialists will be more than happy to help you.

      Answered by Holmes Brand Team

  • QuestionHow often do you change the filter

    Asked by Eman4711.

    • Answer Hello! Thank you for reaching out. On average, HEPA filters need to be replaced every 12-18 months. Carbon filters need to be replaced every 3-6 months. the filter life will vary depending on air quality and usage. For direct and immediate assistance, kindly give us a call at 1-800-253-2764. We're here for you Monday to Friday from 9:00 am till 6:00 pm EST. You can also contact us through chat and email by clicking this link: https://www.holmesproducts.com/customerservicecontact?cid=contactus. Our product specialists will be more than happy to help you.

      Answered by Holmes Brand Team

  • QuestionDoes this get rid of mold spores?

    Asked by Amm123.

    • Answer Hello! Thank you for reaching out. Yes, this unit helps remove up to 99.97% of airborne allergens such as pollen, dust, mold spores, pet dander and smoke to provide relief from irritants in the air. If you need direct and immediate assistance, kindly give us a call at 1-800-253-2764. We're here for you Monday to Friday from 9:00 am till 6:00 pm EST. You can also contact us through chat and email by clicking this link: https://www.holmesproducts.com/customerservicecontact?cid=contactus. Our product specialists will be more than happy to help you.

      Answered by Holmes Brand Team

  • QuestionWhat model true hepa filter does it need? And does it require one or two of them? What model carbon filter does it need?

    Asked by yvette.

    • Answer The HAP8650B-U humidifier uses 3 HAPF600CS HEPA filters and 3 HAPF60CS carbon filters. Thank you. https://www.bestbuy.com/site/searchpage.jsp?st=hapf600tcs&_dyncharset=UTF-8&id=pcat17071&type=page&sc=Global&cp=1&nrp=&sp=&qp=&list=n&af=true&iht=y&usc=All+Categories&ks=960&keys=keys

      Answered by Holmes Brand Team

  • QuestionDoes this help with cat dander?

    Asked by dianewb.

    • Answer Yes, this air purifier will help with cat dander. Thank you.

      Answered by Holmes Brand Team

  • QuestionDoes this air purifier help with cigarette smoke? Our neighbors are gross

    Asked by B.

    • Answer Yes, the Holmes® True HEPA Allergen Remover air purifier works great to help remove cigarette smoke and odors. Thank you.

      Answered by Holmes Brand Team

  • Questionhow to clean between changing filters

    Asked by Anonymous.

    • Answer Vacuum

      Answered by Irving

  • Questionwhat size room does it work best in

    Asked by bongo730801.

    • Answer We have one in the bedroom and one in the main area of the house. I believe the box said it covers 225 sq dt

      Answered by Ellie

  • QuestionI've changed my filters but the light is still showing yellow telling me to check filters I tried to reset it with the reset button but it's still showing yellow could it just be the reset button isn't working???

    Asked by Anonymous.

    • Answer We apologize for the inconvenience this has likely caused you. For further assistance on this concern, please give us a call at 1-800-323-9519. We're here for you Monday to Friday from 9:00 am till 6:00 pm EST.

      Answered by Holmes Brand Team

  • QuestionHow many filters are in purifier and what type(s) are there?

    Asked by Tide.

    • Answer Hello! Thank you for reaching out. This air purifier unit uses two replaceable filters, a HEPA-type filter and a carbon filter. On average, HEPA filters need to be replaced every 12-18 months. Carbon filters need to be replaced every 3-6 months. Filter life will vary depending on air quality and usage. For direct and immediate assistance, kindly give us a call at 1-800-253-2764. We're here for you Monday to Friday from 9:00 am till 6:00 pm EST. You can also contact us through chat and email by clicking this link: https://www.holmesproducts.com/customerservicecontact?cid=contactus. Our product specialists will be more than happy to help you.

      Answered by Holmes Brand Team