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Page Showing 1-20 of 25 questions
  • QuestionWhat does it mean "Windows 11 Home in S Mode"?

    Asked by JSW808.

    • Answer This can be considered Microsoft's version of Chromebooks. It means that only software from the MS (S)tore has been approved and can be installed into the computer. There is a simple workaround for this, if you want to install software not on the Store (such as the Chrome browser).

      Answered by luislast

  • QuestionCan the hard drive and RAM be upgraded?

    Asked by Nickel.

    • Answer Thank you for your question. The 15-dy5113dx laptop has 8GB of DDR4 PC4-25600 3200MHz Non-ECC SODIMM memory. It has 2 slots for installing memory. You can upgrade the RAM up to a maximum capacity of 32GB. The laptop supports any brand NVMe SSD and can be upgraded as well.

      Answered by HP Team

  • QuestionWhat software comes with this if any (Word Excel etc_

    Asked by Anonymous.

    • Answer Thank you for the question. HP and Microsoft support software is included. There is a free 30-day trial of Microsoft 365 (Word, Excel, etc.) and McAfee Online Protection. Both of these can be continued with a paid plan, after the trial.

      Answered by HP Team

  • QuestionIs there a network card that I can plug an ethernet cable into?

    Asked by Barry.

    • Answer As noted, you need a USB to WiFi adapter. More and more companies are eliminating the Ethernet connector to save money and allow for thinner machines.

      Answered by luislast

  • QuestionCan I connect an external wireless keyboard and an external monitor to this laptop?

    Asked by Barry.

    • Answer Absolutely. It supports wireless accessories such as mice, headsets, keyboard. However, it only displays to an external monitor through the HDMI. It will not allow diplay through the USB-C.

      Answered by Trusteez

  • QuestionCan one use HP thunderbolt cube with this laptop?

    Asked by Ryousuf1.

    • Answer Hi, Ryousuf, and thank you for asking the question! If you're thinking of using it to handle external monitors or to handle charging, no. The USB-C port on the computer only handles data transfers.

      Answered by HP Team

  • Questiondoes this have a dvd player? r?

    Asked by khw.

    • Answer No. There are a number of reasons why internal optical drives are largely unavailable, though they can still be found, mostly (but not exclusively) in "hardened" laptops that look (and weigh) like bricks and are used in construction, emergency situations, and the military. There are a number of reasons for this: 1. Modern laptops (and desktops) are pushing to be smaller and weight less, with many companies advertising their computers as “ultra thin” or “easily portable.” Optical drives significantly add weight (about half a pound) and bulk (12 cm diameter) 2. Even Blu-ray discs top out at 128 GB, far below either HDDs or SSDs on a per-centimeter basis. 3. With the advent of cheap flash storage, fast network connectivity, cloud storage, software distributed via the Internet, and USB 3.0 (and now USB 3.1, and even USB 3.2 soon, doubling the raw link speed to 20 Gbps), integrated optical drives have largely become obsolete.

      Answered by luislast

  • QuestionWhat does it mean by “ touchscreen “

    Asked by Anonymous.

    • Answer Thank you for the great question. A touch screen is an electronic display screen that is also an input device. A user interacts with the computer by using hand gestures and fingertip movements to tap pictures, moving elements or type words on the screen. You can disable the touch screen and use it only with the keyboard and mouse.

      Answered by HP Team

  • QuestionCan I display on two monitors plus the laptop screen?

    Asked by DanielleR.

    • Answer Thank you for your question on this HP laptop! This laptop can only support one external display. For two external displays, you can purchase an HP Pavilion, Envy, or Spectre laptops along with a USB-C dock that has a DisplayPort connector on it and plug that dock into a port that supports the DisplayPort standard.

      Answered by HP Team

  • QuestionIs new o refurbished?

    Asked by Rodrigo.

    • Answer new

      Answered by NorvelW

  • QuestionStandard questions: what is the expandability of this unit, including both storage (SSD and/or HDD), and RAM?

    Asked by luislast.

    • Answer I don't wish to add to the confusion, but with regards to RAM expandability, I found this model on THE OTHER retailer and it was stated there that you could expand to 32GB. However, there was no clarity as to whether this was a factory available upgrade or a post-consumer one.

      Answered by luislast

  • QuestionThis is a Yes or No question. In a nutshell, Can this handle UEFN for Fortnite?

    Asked by Jonesy.

    • Answer Hello and thank you for asking. The HP 15-dy5113dx touchscreen laptop CPU exceeds the UEFN minimum specifications, but the RAM and GPU just meets the minimum UEFN specifications.

      Answered by HP Team

  • QuestionIs this laptop good for college

    Asked by Tina.

    • Answer Yes. It is lightweight...so it is manageable for carrying across campus!

      Answered by Jacquee

  • QuestionDoes the HP 15-dy5113dx model have a fingerprint reader?

    Asked by AChap.

    • Answer Hello - thank you for your interest in this HP 15.6" Touch-Screen Laptop (model 15-dy5113dx). This model does not feature a fingerprint reader; however, for more assistance selecting a model to suit your needs, don't hesitate to reach out to HP or your Best Buy Geek Squad.

      Answered by HP Team

  • QuestionHas anybody came across error code 0x000025 booting issue ?

    Asked by Young94.

    • Answer Hello! To ensure your HP 15-dy5113dx laptop works properly, we recommend contacting HP Support or Best Buy's Geek Squad. Thank you for being a valued HP customer!

      Answered by HP Team

  • Questionwhat year is the laptop?

    Asked by ashly.

    • Answer Hello and thank you for asking. The Intel i3-1215u processor in the HP 15-dy5113dx laptop was released in Q1 of 2022.

      Answered by HP Team

  • QuestionIs this school compatible? Will our son be able to install the SAT app that he has to install and also will he be able to use all of the Microsoft applications for school papers etc?

    Asked by CDLS.

    • Answer Thank you for the question. The HP 15-dy5113dx comes with Windows 11 in S Mode; you'll need to take the system out of S Mode to use the SAT app - it does not support S Mode. Setting to Windows 11 Home instead is a quick and simple operation, and free. Other Microsoft applications should work as designed. You can verify this by reviewing the system requirements for apps you will likely use.

      Answered by HP Team

  • QuestionIs there any way to make the keyboard light up?

    Asked by Liz.

    • Answer No. Unfortunately, there is no keyboard light. In my opinion, that's the only flaw!

      Answered by Jacquee

  • QuestionDoes it have an SD card reader?

    Asked by Crystal.

    • Answer Hi,Crystal, and thank you for asking the question! Yes, the computer does have an SD card reader.

      Answered by HP Team

  • QuestionHow easy is this laptop to setup at home?

    Asked by RB.

    • Answer very easy, just follow instructions

      Answered by LindaL