A:AnswerHi there! You can use one leg attachment at a time if you want. You will just have to ensure that the rubber stopper that comes with your hose is firmly applied to the open connection port so no air leaks from it. If you need help locating that rubber stopper, you can find it on the underside of the "Y" connection part on your hose.
You cannot use one side of the hip attachment however as both sides of the compression are contained within the one attachment.
A:AnswerHi there! The leg attachments should go up to your mid to upper leg. Please reach out to our HyperCare team at [email protected] if you have any further questions.
A:AnswerHi there! The Normatec is a dynamic air compression device. The boots will inflate around the legs and will inflate and deflate with the device. The Normatec has a patented Pulse massage pattern as well as a sequential mode. Please reach out to our HyperCare team at [email protected] if you have more questions!
A:AnswerHi there! Yes, the Normatec will definitely help out with that! The Normatec will help improve circulation and blood flow as well as reduce swelling and help with pain.
A:AnswerHey there! Thats a great question, our standard size fits people 5'3-6'3! We suggest going with the standard size boots because you can always turn off the top zones so that it will fit someone shorter than 5'3. If you have any other questions you can always reach out to our HyperCare team on Hyperice.com!
A:AnswerHi there! For that size range, we would recommend the short boots as they would most likely fit you best. Another measurement to check would be your inseam length. If you have an inseam between 28-34 inches, then we would recommend the standard boots. For anything shorter than a 28 inch inseam though, the short size would be best!
A:AnswerWe do not recommend to wear anything other than an article of clothing under the compression sleeves. With how the boots compress, there is risk or damaging the boot or injuring yourself if a ice pack, brace, or other protruding items are between the boots and your body. You can use an ice pack for ice therapy before or after using the Normatec boots though, if you wish!
A:AnswerOur Normatec line is eligible for FSA and HSA purchases! Not all accounts are the same though, so we recommend consulting with your account administrator, bank, employer (HRA), or tax advisor to determine what documentation or prescriptions are necessary, if any, to ensure a qualified eligible purchase.
A:AnswerHi Lola,
The Normatec system is an over the counter medical grade device. The indications for use are for relief of minor muscle aches and pain and to increase circulation so we highly encourage consulting your physician to see if pneumatic compression is right for your health condition!
A:AnswerHi there! Below is the 15-day return policy listed on Best Buy's website. We recommend reaching out to Best Buy Customer Service directly for any other questions regarding their return policy.
"You have 15 days to return or exchange this item.
Your last day to return this item is officially calculated from the date you receive your product.
If the item is opened, a restocking fee of 15% of the purchase price will be deducted from your refund (some states excluded).
Bringing this item back to a store is the quickest way to process a return or exchange. You can also mail returns with a pre-paid return label."
A:AnswerHi there! We apologize that you are having issues with your Normatec. Please reach out to our HyperCare team at [email protected] and we can help you with that.
