A:Answer We are sorry to hear that you are having problems. Please charge the iBT77 with a 5 Volt AC wall adapter for 4-6 hours. Then at the bottom of the unit, press and hold the power button for 3 seconds until you hear the tones. You should be all set. For additional information, please contact our Support Team at 1-800-288-2792. Mon - Fri from 8am - 4pm EST.