Questions & Answers

Q: QuestionAgain, what is the electrical usage of this dryer? I see for one dryer the kwh per year is 311, and the cost per year at the given rate is about 37 dollars. This should be able to be seen easily for all appliances.

Asked 2 years ago by apple99Mustang.

• A:Answer About 5.76 kWh watts on highest heat setting. If your electricity rate is 12 cents per kWh and you run dryer on high heat for an hour it'll cost 69 cents.

  Answered 2 years ago by hank

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Q: QuestionWhat are the exact measurements of the washer and dryer out of box? I have very limited play in space in the basement staircase which is 27 inches.

Asked 5 years ago by Measurements.

• A:Answer They're kind of tricky to measure exactly because of their rounded faces/edges, but they are roughly 27" W x 29" D x 42.5" H.

  Answered 4 years ago by TonezVerified Purchase

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Q: QuestionCan I fit a queen comforter in this dryer?

Asked 5 years ago by Geidy.

• A:Answer Yes

  Answered 5 years ago by kalseyc

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Q: QuestionDoes this dryer make some kind of sound at the end of the cycle?

Asked 6 years ago by Helmut.

• A:Answer Yes, it makes a serious of 4 moderately loud beeping/buzzing noises.

  Answered 6 years ago by Xavon

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Q: QuestionI want to buy this dryer I want to know how much for piciking the old dryer I have at my home .Thank you

Asked 3 months ago by Pros.

• A:Answer Thank you for your inquiry! The Insignia™ 6.7 Cu. Ft. Electric Dryer with Sensor Dry and My Cycle Memory is currently priced at $369.99 at Best Buy. For picking up your old dryer, Best Buy offers a Haul Away and Recycle service. This service costs $199.99 and includes the removal and recycling of up to two large products (like your old dryer), along with an unlimited number of select smaller products.

  Answered 3 months ago by InsigniaCustomerSupport

  
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Q: QuestionDo you take away old?

Asked 3 months ago by Eve.

• A:Answer Thank you for your inquiry! As the manufacturer, Insignia doesn't handle appliance removal. However, you can contact Best Buy for their Haul Away service. They can assist you with removing and recycling your old dryer. If you have any other questions or need further assistance, feel free to ask! - Mae | Insignia Support

  Answered 3 months ago by InsigniaCustomerSupport

  
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Q: QuestionJust bought this dryer, arrived on Tuesday, it’s Wednesday and we hooked everything up correctly. Plugged it in and nothing, not even a light. Is this a common thing

Asked 4 months ago by Amy.

• A:Answer Hi there! Thank you for sharing your experience with the Insignia™ 6.7 Cu. Ft. Electric Dryer. We're sorry to hear that it's not powering on after setup. This is certainly not the experience we want for our customers. We take full responsibility for ensuring our products work correctly and want to help resolve this issue. Please reach out to our customer support team for troubleshooting assistance or to arrange for a replacement if necessary. Your satisfaction is important to us, and we appreciate you bringing this to our attention. We're here to help and ensure you have a positive experience with Insignia products. -Rolf | Insignia Support https://www.bestbuy.com/site/insignia-6-7-cu-ft-electric-dryer-with-sensor-dry-and-my-cycle-memory-white/5964014.p?skuId=5964014

  Answered 4 months ago by InsigniaCustomerSupport

  
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Q: QuestionMy insignia sensor dry dryer is not turning on and I think it’s because it got left in the snow over night and I was wondering if I can reset it or well it work again? Can I get some ideas

Asked 5 months ago by Lola.

• A:Answer I'm sorry to hear about your dryer. Unplug the dryer from the power source and leave it unplugged for at least 10 minutes. This can help reset the internal electronics. Also, since it was left in the snow, ensure the dryer is completely dry before plugging it back in. Moisture inside the dryer could cause it to malfunction. If the dryer still doesn't turn on, it might be best to contact Insignia customer support for further assistance. We'll provide specific guidance and may arrange for a technician to inspect and repair the dryer if necessary. I hope these steps help! If you have any other questions or need further assistance, feel free to ask. -Ed | Insignia Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285

  Answered 5 months ago by InsigniaCustomerSupport

  
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Q: QuestionI don't understand how to set the timing after I've chosen the cycle on my dryer

Asked 5 months ago by Jeanne.

• A:Answer To set the timing on your Insignia™ 6.7 Cu. Ft. Electric Dryer after choosing a cycle, follow these steps: 1. Turn the cycle selector knob to choose the desired drying cycle. 2. If you want to set a specific drying time, turn the "Time Adjust" knob. This option is available for cycles like "Time Dry" and "Quick Dry." 3. Press the "Start/Pause" button to begin the drying cycle. For cycles that use sensor drying (like "Normal" or "Delicates"), the dryer automatically adjusts the drying time based on the moisture level in the clothes, so you won't need to set the time manually. Feel free to ask if you have any other questions or need further assistance!

  Answered 5 months ago by InsigniaCustomerSupport

  
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Q: QuestionThe dryer chime does not go off at the end of the drying cycle.

Asked 5 months ago by Chime.

• A:Answer It does

  Answered 4 months ago by CarlosPVerified Purchase

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Q: QuestionI have had my Insignia dryer for 4 years and all of a sudden it turns on stays on for a few of seconds then turns off. I changed the thermal illumiter and it still turns off after a few seconds.

Asked 5 months ago by strwbrygrl.

Q: QuestionCan I make this plug into110 volts

Asked 6 months ago by Edmond.

• A:Answer The Insignia™ 6.7 Cu. Ft. Electric Dryer is designed to operate on a 240V, 30-amp power supply. This means it cannot be directly plugged into a standard 110V outlet. To use this dryer safely, you'll need a dedicated 240V outlet. If your home doesn't have one, you might need to have an electrician install the appropriate outlet.

  Answered 6 months ago by InsigniaCustomerSupport

  
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Q: QuestionMy dryer started making a whining/ grinding noise up on taking it apart there is no intrusions or anything that shouldn't be in there

Asked 7 months ago by Skyler.

• A:Answer We are sorry to hear about the noise issue with your Insignia™ 6.7 Cu. Ft. Electric Dryer. Since there are no visible intrusions, the problem might be due to worn-out drum rollers, a damaged drive belt, or motor bearings. We highly recommend calling our customer team for further assistance. Patricia | Insignia Support

  Answered 7 months ago by InsigniaCustomerSupport

  
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Q: QuestionI just bought this dryer & it didn’t come with the 3 screws to attached the power cord. Does anyone know what size screws to get? I tried 10-34x1/2 & 10-34x3/8 neither work.

Asked 7 months ago by Gin.

• A:Answer For attaching the power cord to your Insignia™ 6.7 Cu. Ft. Electric Dryer, you will need screws that are typically #10-32 machine screws. The length can vary, but 1/2 inch is usually a good fit. If the screws you tried didn't work, make sure they are indeed #10-32 and not #10-34, as the thread pitch is different. You can find these screws at most hardware stores or online. If you have any other questions or need further assistance, feel free to ask!

  Answered 7 months ago by InsigniaCustomerSupport

  
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Q: QuestionI just installed my new dryer & i turned it on for a few minutes to see it running and when k opened it was smoking & i found residues of hot glue inside my dryer?

Asked 7 months ago by Jesus.

• A:Answer I'm sorry to hear about the issue with your new dryer. Finding smoke and hot glue residue inside your dryer is definitely concerning. Here are some steps you can take: 1. Turn Off and Unplug the Dryer: - Immediately turn off the dryer and unplug it from the power source to prevent any potential hazards. 2. Inspect the Interior: - Carefully inspect the inside of the dryer for any visible signs of damage or remaining residue. Avoid using the dryer until it has been thoroughly checked. 3. Contact Insignia Support: - Reach out to Insignia customer support for assistance. They can provide specific guidance and may arrange for a technician to inspect and repair the dryer if necessary. 4. Avoid Using the Dryer: - Do not use the dryer until the issue has been resolved to avoid any risk of fire or further damage. It's possible that the hot glue residue could be from the manufacturing process, but it's important to have it checked out to ensure your safety and the proper functioning of the dryer. If you need any further assistance or have more questions, feel free to ask!

  Answered 7 months ago by InsigniaCustomerSupport

  
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Q: QuestionIs there a reset button for this dryer. Thanks.

Asked 8 months ago by Uday.

• A:Answer The Insignia™ - 6.7 Cu. Ft. Electric Dryer with Sensor Dry and My Cycle Memory does not have a dedicated reset button. To reset the dryer, you can try unplugging it from the power source for a few minutes and then plugging it back in. This can help resolve minor issues. If you continue to experience problems, you may contact our customer service team at this phone number 1-877-467-4289 for further assistance. Patricia | Insignia Support https://www.bestbuy.com/site/insignia-6-7-cu-ft-electric-dryer-with-sensor-dry-and-my-cycle-memory-white/5964014.p?skuId=5964014

  Answered 8 months ago by InsigniaCustomerSupport

  
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Q: Questiondoes this dryer have a factory warranty?

Asked 8 months ago by Sam.

• A:Answer Yes, the Insignia™ - 6.7 Cu. Ft. Electric Dryer with Sensor Dry and My Cycle Memory comes with a 1-year factory warranty for both parts and labor. This warranty covers any manufacturing defects or issues that may arise within the first year of purchase. Patricia | Insignia Support https://www.bestbuy.com/site/insignia-6-7-cu-ft-electric-dryer-with-sensor-dry-and-my-cycle-memory-white/5964014.p?skuId=5964014

  Answered 8 months ago by InsigniaCustomerSupport

  
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Q: QuestionJust purchased a few days ago and every time I dry a load of clothes it takes a few times to run the dryer and still not heating. Any thoughts on what I can do? I had electrician come out and also flipped breakers, nothing helps.

Asked 9 months ago by Nicole.

Q: QuestionWhy is my drying light flashing?

Asked 9 months ago by Minerva.

Q: QuestionI keep getting the error of E3 on the display panel. Does not matter what setting I have the dryer on, after about 25 mins it will stop and have that code. What does that mean and how do I fix?

Asked 11 months ago by Anonymous.