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Please check that you're wearing the earpieces of our JBL Endurance Peak properly. If the buds are misplaced, it could cause the sound to be less heard. Make sure that you have tried to use the different sizes of earbuds to achieve the desired fit. We would also suggest pairing the earphones to a different device or use a different music application. If you need more help, please reach out to our Customer Support, and we'll help you with your options. https://www.jbl.com/support-contact.html
Sorry, there was a problem. Please try again later.Make sure the sound channel in the middle of the earpiece is free of earwax, etc. This part of the headphone can be partially disassembled for cleaning.
Sorry, there was a problem. Please try again later.