A:AnswerYou can use the right earbud of the JBL Tune 230NC TWS to skip tracks forwards or backwards by tapping the touch control for pause, tap twice to skip forward, and tap thrice to skip backwards.
A:AnswerOur JBL Tune 230NC TWS is designed to connect with mobile phones, tablets, and laptops for streaming audio. It can pair and connect with a Bluetooth-capable TV. However, you may experience audio-video delays as these headphones don't have low-latency codecs.
A:AnswerOur JBL Tune 230NC TWS comes with three sizes of ear tips (S, M, L). You can try them on to find the right size for your ears so they don't fall out.
A:AnswerYou can still use the Active noise canceling feature of our Tune 230 NC TWs even when the device is connected to a computer. Simply tap the touch control of the L earbud once to activate ANC.
A:AnswerWhen answering calls on your JBL Tune 230NC TWS, simply tap either the left or the right bud twice. It doesn't automatically pause when you take them out of your ears.
A:AnswerYes, our JBL Tune 230NC has the VoiceAware feature which can control the amount of mic input routed back into your earbuds and choose how much to hear of your own voice.
A:AnswerOur JBL Tune 230NC TWS is designed to be used for connecting with your mobile phones, tablets, and laptops for streaming audio. You may encounter audio-video delays when you're using it to connect with your TV or gaming console via Bluetooth since these headphones don't have apt-X HD low latency codes, which are being used for Bluetooth connectivity with TV.
A:AnswerThanks for your question. While the earbuds may have been damaged due to exposure to water, try cleaning the ear tips by removing dust or dirt using a pointed toothpick to remove larger amounts and a small amount of rubbing alcohol applied to a cotton swab for final degreasing. Since the JBL Tune 230NC TWS is susceptible to dirt built-up, this can likely cause the issue. In addition, try to check the balance control on your source device by going to the "Accessibility" settings and your music player settings. You can also configure your audio balance control via the JBL Headphones App. If the issue continues, please reach out to our Customer Support for further assistance.
A:AnswerThank you for taking the time on providing us with your feedback on our JBL Tune 230NC TWS. In most cases when a laptop has issues connecting to headphones, it's caused by your laptop's Bluetooth driver (software). To download the correct driver, please visit the manufacturer's website on your laptop. They would have a "Support/Download" section where you can find the correct driver. Otherwise, please contact your laptop's brand support. Also, please avoid connecting your source device to JBL Tune 230NC TWS-LE as the -LE is for the voice assistance feature only. Just connect to the JBL Tune 230NC TWS.
