A:AnswerHi there! The J5 electric bike weight 37.5lbs, and has a rider weight limit of 265lbs. You can also see this information here in the product manual on page 10: https://cdn.shopify.com/s/files/1/2530/6734/t/13/assets/J5MANUAL-WEB-1628536656018.pdf. We hope this helps! Thanks for reaching out to Jetson!
A:AnswerDear Red,
Thank you for reaching out! Unfortunately, we currently do not offer replacement motors for the Jetson J5 eBike separately. However, we’d be happy to assist you with any issues you may be experiencing or explore repair options.
Please contact us at our toll-free number, 1 (844) 585-7462, available daily from 9 AM to 5 PM EST, and we’ll do our best to help resolve your concerns.
Best Regards,
Customer Service Team at Jetson
A:AnswerDear Hakkevin,
Thank you for reaching out with your question about the Jetson - J5 eBike. The rear rack of the J5 is designed to accommodate a Rear Carrier and Bike Rear Basket. However, for safety reasons, we do not recommend installing a seat for children at the back.
If you have any further inquiries or need assistance, please don’t hesitate to contact us at our toll-free number, 1-888-976-9904. We are available from 9 AM to 5 PM EST and would be more than happy to assist you.
Thank you for your understanding, and we look forward to helping you.
Best Regards,
Customer Service Team at Jetson
A:AnswerDear Wedge,
Thank you for your inquiry about the J5 Electric Bike.
The J5 Electric Bike is not designed for use in rain, as water may damage the enclosure materials. We recommend storing the bike indoors when not in use to maintain its optimal condition.
If you have any further concerns or questions, please feel free to contact us at our toll-free number, 1(888)976-9904, from 9am to 5pm EST. Our team is ready to assist you and address any inquiries you may have. Thank you for choosing Jetson, and we look forward to ensuring your satisfaction with our products.
Best Regards,
Customer Service Team at Jetson
A:AnswerGreat question! Both the Bolt Pro and J5 have 14-inch tires, however, the Bolt Pro can have a lower seat height (28.5") while the J5's lowest seat height is 30". Hope this helps and happy riding!
A:AnswerHi Dee! The J5 has a seat height range between 30.3" - 36.2", and the crankset height (from the bottom bracket) is 11.0". We cannot say for sure whether or not you will fit comfortably on the J5, as each rider's body is built differently, but we hope you find this information helpful in determining whether or not the J5 will be a good fit for you! Thanks for your interest in Jetson!
A:AnswerJetson does not currently offer any trailers that are compatible with our e-bikes, but you may have luck finding one from a third-party seller that will fit your Jetson! Please keep in mind that Jetson cannot guarantee the compatibility of any third-party parts, as they are not Jetson-tested and approved. We might recommend checking our Reddit group (r/Jetson_Electric) as we have seen riders post photos of their Haze with a buggy for their dog. Hope this helps and happy riding!
A:AnswerHi there! The J5 has a seat height range between 30.3" - 36.2" (this is from ground to seat). The lowest possible seat height for the J5 is 30.3" from ground to seat, and we hope you find this information helpful in determining whether or not the J5 will work for your rider! Thanks for your interest in Jetson!
A:AnswerHi there! Please reach out to us directly at reviewresponse@ridejetson.com so that we can further assist you with your J5 tire/tube inquiry. We're happy to help! Thanks for choosing Jetson!
A:AnswerYou can but it’s extremely difficult. Not like a regular bike. Not sure if it’s because the small tires or what but it’s like peddling up a mountain . Not fun. Trust me.
A:AnswerHi Butch. The distance from the ground to the lowest seat position on the J5 e-bike is 17.5". The distance from the ground to the top of the handlebars is 43". We hope this helps. Thanks for being the best part of Jetson!
