Questions & Answers

Name: Keurig - K-Duo 12-Cup Coffee Maker and Single Serve K-Cup Brewer - Black
Brand: Keurig
SKU: 6355731
Price: 161.99 USD
Rating: 4.5 (2886 reviews)

Keurig - K-Duo 12-Cup Coffee Maker and Single Serve K-Cup Brewer - Black

Model:: 5000204977; |
SKU:: 6355731

User rating, 4.5 out of 5 stars with 2886 reviews.

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QuestionI find it nearly impossible to pour from the carafe without coffee spilling down the side of the carafe. Is it possible that the carafe is defective?
Asked 5 years ago by Eddie.
- Answer Check your black plastic pour spout for a very thin parting line in the plastic. This raised parting line runs from the inside of the spout (where the coffee first touches the spout) to the outside rim of the carafe. This line allows the coffee to travel out of the spout and down the outside of the carafe. Using 220 grit sandpaper, gently sand the parting line smooth on the thin edge that the coffee pours over. This worked perfectly for me! Good Luck!
  Answered 3 years ago by KenK
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QuestionDoes the carafe side have a heated plate to keep brewed coffee hot?
Asked 5 years ago by Sheree.
- Answer It does have a heat plate and will automatically turn off after 2 hours after brewing. Also if you want to turn it on later just press and hold the carafe button and it will turn red and the heat will turn on.
  Answered 5 years ago by Goprodaze
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QuestionCan you program the carafe side to brew at a certain time?
Asked 5 years ago by 12345.
- Answer The K-Duo coffee maker allows you to program the carafe side to brew at a specific time up to 24 hours in advance. Fill the water reservoir to the MAX fill line. Make sure the carafe is on the heating plate. Lift the filter basket cover up and insert a 12 cup paper filter into the filter basket. Add the desired amount of coffee grounds (1 tablespoon per cup is recommended). Close the filter basket cover completely. Press the POWER button. The POD and CARAFE buttons will blink, select CARAFE. Press the AUTO button. Use the H/M buttons to set the time for Auto-Brew to begin, press the blinking BREW button to confirm the time. Next choose the brew size, press the blinking BREW button to confirm the size. The Auto-Brew setup is now complete. A clock icon will appear on the LCD screen and AUTO button will be illuminated to signal AUTO is on. Note: once you have set AUTO you cannot brew a carafe brew, you can only brew a single cup. We hope this is helpful!
  Answered 5 years ago by Keurig Care
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Questionwhat size filter is used when brewing with the carafe?
Asked 5 years ago by needacupNOW.
- Answer It has its own permanent basket filter that CAN be cleaned, so no need for old school paper filters
  Answered 5 years ago by JRF7jf
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QuestionCan you brew both the large pot and the small cup at the same time?
Asked 5 years ago by Maknae5.
- Answer No. The unit uses some of the same mechanism for both carafe and single serve. Therefore they won’t operate simultaneously. This is normal for the combo coffee makers. Cuisinart works the same way ( but, trust me, don’t go there)
  Answered 5 years ago by Mike
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QuestionHow can we make 12 cups without a big coffee mess from splashing and overflowing the filter? We use the standard 8-12 cup filter and less than the maximum coffee described in the directions. The coffee is all over the place. A BIG mess.
Asked 5 years ago by SDulmes.
- Answer Thanks for your question. Please make sure you are using a flat-bottom paper filter that is compatible with a 12-cup coffee maker. We recommend using 1 tablespoon of ground coffee per cup. The maximum capacity for regular ground coffee is 15 tablespoons and 12 tablespoons for decaf. Exceeding this amount may cause overflow. We hope this helps but if you are still experiencing an issue, we highly recommend you reach out to our Customer Service team at 866-901-2739. They will be happy to assist you further.
  Answered 5 years ago by Keurig Care
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QuestionWhat are the amount options for the keurig side? What's the largest dispensed amount? 10 oz, 12 oz, or higher?
Asked 5 years ago by Keurig.
- Answer The largest single serve size is 12 oz. Note: The reservoir holds 12 cups (that’s 8 oz. cups) of water. So if you plan on having a 12 cup pot of coffee you’ll have to fill the reservoir before you can make a single serve.
  Answered 5 years ago by Mike
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QuestionCan you fill the reservoir, brew your pot then fill it again and use it for the single serving side while the heat pad is keeping the carafe side hot?
Asked 4 years ago by PK.
- Answer Yes! After you brew a carafe, even while the heating plate is still on, you can brew a single cup with a K-Cup pod. Thanks for your question!
  Answered 4 years ago by Keurig Care
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QuestionDoes the kcup have its own reservoir or is it a single fill per kcup?
Asked 5 years ago by theZ.
- Answer The Duo uses the same reservoir for both carafe and K-cup brewers.
  Answered 5 years ago by Mike
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QuestionIs a water filter required? It did not come with a starter kit
Asked 5 years ago by Shan.
- Answer Not required but especially here in Texas with our hard water you should use filtered water. I use a PUR pitcher to filter water and and to my Keurig
  Answered 5 years ago by LeeNavy
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QuestionLooking to buy refillable k cups and the after market vendor’s description says compatible with Kerrigan 2.0 and 1.0 machines, but there’s nothing in the specs that states what version the Duo is?
Asked 5 years ago by Rich.
- Answer Thanks for your question, Rich. The K-Duo coffee maker is compatible with the Keurig My K-Cup Universal Reusable Coffee Filter. We hope this helps!
  Answered 5 years ago by Keurig Care
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QuestionDoes the large carafe have pause and serve feature
Asked 5 years ago by Tracy127.
- Answer Hello, and thank you for your question. Yes, the K-Duo does have a pause and pour feature. If you remove the carafe to pour a cup, the coffee maker will continue to brew, but the flow of coffee into the carafe will pause for 20 seconds. If you don’t replace the carafe to the heating plate within 20 seconds, the filter basket will overflow. We hope this helps!
  Answered 5 years ago by Keurig Care
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QuestionHow do u set the clock / timer on keurg coffee maker
Asked 2 years ago by Jimmy.
- Answer Thank you for your question Jimmy. To set the clock on your K-Duo coffee maker, press the POWER button. Use the H/M buttons to set the clock, then press the blinking BREW button to confirm the time. If you have any further questions regarding your K-Duo coffee maker, please contact our Customer Service team at 866-901-2739.
  Answered 2 years ago by Keurig Care
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QuestionCan you use coffee pods from any maker, or only from Keurig?
Asked 4 years ago by Sally.
- Answer You can use any pods as long as they state K-Pod or K-Cup on the box. I have personally tested about 4 different brands and have not had any problems with mine.
  Answered 4 years ago by Awesome
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QuestionDoes the warming plate have automatic shutoff after so many hours?
Asked 5 years ago by MaeBake.
- Answer Yes. It is preset for two hours. But, you can turn it back on or off manually.
  Answered 5 years ago by Mike
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QuestionDoes it have a warmer plate on the carafe side?
Asked 5 years ago by Wild23Cat.
- Answer Yes, the K-Duo with the glass carafe does have an electric heating plate. The K-Duo Plus with the stainless steel carafe does not have this feature.
  Answered 5 years ago by LS3Dave
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Questiondo you need special kcups for this or can you use the average size? Look big in picture.
Asked 5 years ago by Denise.
- Answer Hi Denise, the K-Duo coffee maker is compatible with all K-Cup pods!
  Answered 5 years ago by Keurig Care
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QuestionCan you buy a permanent filter for the carafe
Asked 5 years ago by SUBIESAN.
- Answer Yes. I ordered the Keurig gold permanent filter and it works perfectly
  Answered 5 years ago by TWD1
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QuestionCan you just get hot water if you want to?
Asked 5 years ago by Captain.
- Answer Thank you for your question. Without a K-Cup Pod in place, you can follow the normal brewing process to dispense hot water. We hope this information is helpful.
  Answered 5 years ago by Keurig Care
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QuestionCan I adjust the brew temperature?
Asked 5 years ago by Chris.
- Answer Hi Chris, the K-Duo coffee maker has a preset brew temperature to optimize taste and it cannot be adjusted. The temperature of a dispensed 6, 8, 10, or 12oz/cup beverage can range from 170-190 degrees Fahrenheit. Thanks for your question!
  Answered 5 years ago by Keurig Care
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Questions & Answers

Keurig - K-Duo 12-Cup Coffee Maker and Single Serve K-Cup Brewer - Black

Q: QuestionI find it nearly impossible to pour from the carafe without coffee spilling down the side of the carafe. Is it possible that the carafe is defective?

Q: QuestionDoes the carafe side have a heated plate to keep brewed coffee hot?

Q: QuestionCan you program the carafe side to brew at a certain time?

Q: Questionwhat size filter is used when brewing with the carafe?

Q: QuestionCan you brew both the large pot and the small cup at the same time?

Q: QuestionHow can we make 12 cups without a big coffee mess from splashing and overflowing the filter? We use the standard 8-12 cup filter and less than the maximum coffee described in the directions. The coffee is all over the place. A BIG mess.

Q: QuestionWhat are the amount options for the keurig side? What's the largest dispensed amount? 10 oz, 12 oz, or higher?

Q: QuestionCan you fill the reservoir, brew your pot then fill it again and use it for the single serving side while the heat pad is keeping the carafe side hot?

Q: QuestionDoes the kcup have its own reservoir or is it a single fill per kcup?

Q: QuestionIs a water filter required? It did not come with a starter kit

Q: QuestionLooking to buy refillable k cups and the after market vendor’s description says compatible with Kerrigan 2.0 and 1.0 machines, but there’s nothing in the specs that states what version the Duo is?

Q: QuestionDoes the large carafe have pause and serve feature

Q: QuestionHow do u set the clock / timer on keurg coffee maker

Q: QuestionCan you use coffee pods from any maker, or only from Keurig?

Q: QuestionDoes the warming plate have automatic shutoff after so many hours?

Q: QuestionDoes it have a warmer plate on the carafe side?

Q: Questiondo you need special kcups for this or can you use the average size? Look big in picture.

Q: QuestionCan you buy a permanent filter for the carafe

Q: QuestionCan you just get hot water if you want to?

Q: QuestionCan I adjust the brew temperature?

Top-rated coffee makers

QuestionI find it nearly impossible to pour from the carafe without coffee spilling down the side of the carafe. Is it possible that the carafe is defective?

QuestionDoes the carafe side have a heated plate to keep brewed coffee hot?

QuestionCan you program the carafe side to brew at a certain time?

Questionwhat size filter is used when brewing with the carafe?

QuestionCan you brew both the large pot and the small cup at the same time?

QuestionHow can we make 12 cups without a big coffee mess from splashing and overflowing the filter? We use the standard 8-12 cup filter and less than the maximum coffee described in the directions. The coffee is all over the place. A BIG mess.

QuestionWhat are the amount options for the keurig side? What's the largest dispensed amount? 10 oz, 12 oz, or higher?

QuestionCan you fill the reservoir, brew your pot then fill it again and use it for the single serving side while the heat pad is keeping the carafe side hot?

QuestionDoes the kcup have its own reservoir or is it a single fill per kcup?

QuestionIs a water filter required? It did not come with a starter kit

QuestionLooking to buy refillable k cups and the after market vendor’s description says compatible with Kerrigan 2.0 and 1.0 machines, but there’s nothing in the specs that states what version the Duo is?

QuestionDoes the large carafe have pause and serve feature

QuestionHow do u set the clock / timer on keurg coffee maker

QuestionCan you use coffee pods from any maker, or only from Keurig?

QuestionDoes the warming plate have automatic shutoff after so many hours?

QuestionDoes it have a warmer plate on the carafe side?

Questiondo you need special kcups for this or can you use the average size? Look big in picture.

QuestionCan you buy a permanent filter for the carafe

QuestionCan you just get hot water if you want to?

QuestionCan I adjust the brew temperature?