A:AnswerI recently bought one for my mother but didn't disconnect the land line yet until we saw if the Jitterbug worked well. She can hear me fine with we talk (I have an iPhone) -- but the quality of her replies to me is absolutely horrible. The sound is distorted, it sounds like she's in the bottom of a well, and most of the time the words are not clear enough to understand. It is not her articulation that is the problem. On her landline or portable phones, I have no difficulty whatsoever understanding her.
I was very disappointed in that particular feature. Everything else on the phone is fine. I may keep service for another month and then cancel it to try another kind of phone. I hate to do that as I like the 5-Star feature -- but a basically one-sided conversation is pretty useless to me.
A:AnswerAll Jitterbug cell phones and smartphones are unlocked per nationwide standards, but we cannot control which carriers choose to accept or activate our phones. Jitterbug phones were specifically designed to work on the GreatCall network which is powered by the nation’s largest and most dependable wireless network. GreatCall’s award winning U.S. based support and 5Star emergency response service is only available on the GreatCall network. GreatCall offers a variety of affordable plans which can be viewed at our webpage.
A:AnswerHi, Bunny!
I just recently purchased my phone (early January/2020) so don't know if the emergency calls work during a power outage, but it's a very good question, which I need to also explore. The phone purchase price is a 1 time cost, and the activation fee is a 1 time cost. However, there are monthly payments which can be automatically deducted from your credit card or debit card, or you can firmly state you want paper statements sent to you through the mail which you can pay by check. You can also make a payment by phone by using their automated system (Option #1) or their Customer Care Advisor (Option #2) but this one has a $5.00 fee each time. The monthly charges vary depending on which plans you select which are based on your choice of Monthly Minutes/Monthly Texts/Monthly Data (Internet/email, etc) and the Urgent 5 Star Response options, plus fees and taxes. The phone number for Great Call is 1-800-733-6632 or you can check out the plans on the internet at greatcall.com. (Note: Extras like screen protector, case are all extra expenses). The only things included with your phone are the home charger and the quick guide and manual, which to me, aren't thorough enough. Hope this helps a little. Good Luck and Take Care!
A:AnswerYes you can, by FIRMLY requesting monthly paper billings in the mail. I'm a recent purchaser and did receive my first statement in the mail. However, at first, they did put it on my credit card as an auto payment, which I had NOT requested. So, I had to call them and tell them to CHANGE that TO MONTHLY BILLINGS thru the MAIL, which was what I had originally asked for. And, after this call, they did change it as I requested. NOTE: Make sure to check your credit card statement to make sure this doesn't happen to you and so you can correct them if it does. Hope this helps!
A:AnswerThe Jitterbug Smart2 phone screen needs to be protected. We suggest purchasing the accessories to protect it. We have the temper glass screen case and the gel case.
A:AnswerYes, but the user interface is much more cumbersome than it looks. There is a call history but the way it is displayed can be confusing for geriatric users. In order to place calls, it takes 5 to 6 screen taps before the phone starts ringing. There aren't really any speed dials or shortcuts like you'd think would be available for a senior-friendly phone.
A:AnswerThe Jitterbug Smart 2 has 16GB of storage and it can have up to 32GB added with a microSD card. You are also able to download pictures to the computer to free up storage.
A:AnswerHello, the Jitterbug Smart2 does have GPS and it is used when you call our 5Star service during an emergency. The Wi-Fi is 802.11 b/g/n. The Jitterbug Smart2 does not support the Hotspot feature.
A:AnswerActivation was $40, on phone with them to set up. They were very nice. It actually does everything I typically use on a Samsung droid. Rotate, photos, texting, zooms etc.. Bought a new smart phone at the same time. After working with both phones, I really like the Jitterbug and think I should have saved hundreds of dollars and bought 2 of them instead of 1 and a smart phone (I won't mention the brand)
A:AnswerI got the jitterbug for my 94 year old mother. She had a basic flip phone before. They said they could transfer the contacts for her. She called and they asked for her numbers one by one. I could do that myself. LOL So I would say no unless the phone has a sd card with the contacts saved on that? Otherwise they were very helpful with any question or problem she had with the phone which were many..
A:AnswerYes you can. Mine was bought new and unlocked. Put my H2o Wireless SIM with Contacts stored on it. MicroSD with pictures into caddy. Slid them in, power on and could see my GSM network phone#, all contacts, pictures and make a phone call since my SIM was active. Did a factory reset later, configured Advanced mode and looks same as my former Samsung Galaxy S8+. Got three updates from H2o once gave them my IMEI. It is now running VoLTE 4G and works much better than old phone. Better specs.
A:AnswerHi Jordan, we would recommend the Jitterbug Smart 2 phone to anyone that would enjoy an easy to use Smartphone. It has a large screen, Voice typing which makes texting easier than ever, and for further assistance, you may contact our Customer Service at 1(800)733-6632 between 5AM – 8PM, Pacific Standard Time.
A:AnswerHello, great question! The flashlight option is accessible from the notification menu. To turn on the flashlight drag you finger from the top of your phones screen to the bottom; this will open the notification menu. Drag your finger down a second time and you will find the flashlight option. When the flashlight is on it’ll appear to be lit up and white, if the flashlight option is off the icon will be gray with a line through it. For more details on the Jitterbug Smart 2 please visit our website, www.lively.com.
A:AnswerThey have the "5 star" service available for a fee. For a little more of a fee, your relatives can keep tabs on you with an app. For a little more of a fee you can get unlimited calling. For a little more of a fee you can get text messaging. For just a little more of a fee you can get unlimited data. By the time you're done, you have a very expensive phone with a clumsy user interface. You're better off with an iPhone or trying to find a custom launcher for an Android phone if you're looking at something for an elderly person. Very poor design.