A:AnswerYes! This can be used either as the first-time purchase and also as the renewal. When you buy this, take the code to https://www.mcafee.com/activate like you did before, but when you enter the code and log into your existing McAfee account, it will ask you if you want to extend your existing subscription. As long as you choose that option, your expiry date will be moved out by 1 year. You don't need to wait for the subscription to expire, nor do you need to reinstall. Your new expiry date will be 1 year from your current one - not 1 year from when you redeem the code so you don't lose any time. And since we constantly update our software, the latest has already been installed on your devices so no need to install anything further. Everything will continue to help you stay protected. Please let me know if you have any other questions.
A:AnswerThis was a download. I would prefer a physical media copy. They are much simpler to use for installation and don't rely on an internet connection or speed. Also if you have to reinstall because of a system crash a physical copy is much easier.
A:AnswerI could be wrong but my experience is that the subscription is always fully up to date at the time of the download to your computer. I always try to buy mine within two months of when I need to renew my subscription, but the actual renewal is done online and will be the latest release at that time. Renewing an older subscription should work, but will probably require a longer time to download the updates you don't have. A first time user will be downloading the entire gamut of security which will take a longer time than a renewal. (I think?)
A:AnswerThe subscription begins upon the first installation regardless of how many devices you install it on. Installing onto other devices doesn't change the expiration date. Make sure you go to https://www.mcafee.com/activate to redeem the code as there are many fraudulent sites out there claiming to be us and trying to charge you money. Please let me know if you have any other questions.
A:AnswerYes! The codes don't expire. You can keep it until 2021 and it will still be valid. Just so you are aware, you won't lose any subscription time by applying the code now - it will add a year to whatever the current expiration is - in fact you can do that several times (with several codes) and create a multi-year subscription if you would like. But, if you want to hold onto it and not apply it until 2021, that is fine. Please let me know if you have any other questions.
A:AnswerYou will have to uninstall it and install again with new activation code . It’s easy as the McAfee will guide you the process during new installation.
A:AnswerThere are 2 versions of "antivirus" - McAfee AntiVirus and McAfee Antivirus Plus. Total Protection also has different features depending on the device count version you choose. Both antivirus versions, all Total Protection versions and all other consumer products we create have the same level of award-winning antivirus protection. The differences are in which features are included. McAfee Antivirus protects a single PC only. It includes a firewall and WebAdvisor, our tool that warns you about risky websites before you visit them. McAfee Antivirus Plus expands to be a cross-device platform protecting PC's, Macs, Smartphones and Tablets and it will protect up to 10 devices. The next step up is McAfee Internet Security, which includes things like an anti-spam filter and a password manager. McAfee Total Protection and LiveSafe are our top-end products and they introduce features like Safe Family, Identity Theft Protection, and File encryption. As you move up the stack, the step-up platform includes all the features the previous platform has, plus additional features. We try to give you options to fit your needs and protect what matters to you. Please let me know if I can help with anything further.
A:AnswerYou can redeem it for your McAfee account and it will automatically start the subscription once your current one expires. It won't count the months with your current subscription. So basically the new subscription will expire 1 year after you current subscription expires.
A:AnswerYes! This will protect you throughout 2019 and until this time in 2020. We constantly update our software as new threats and ways to counter them are discovered. We push those updates to all systems running McAfee. You will always have the latest version available, as long as you are connected to the Internet. Please let me know if I can help you with anything further.
A:AnswerIf you were buying the exact same package as you had, it would give you an option to "Extend your current subscription" and then it would extend your current expiration date by 1 year. However, it sounds like you had "McAfee Antivirus" and now are moving to "McAfee Total Protection". This is going to require an uninstall and reinstall, but that is done during the installation process for you if you haven't already done it manually. You will need to wait for Antivirus to expire in order to get your full subscription time, although we actually keep it active for 30 days after expiration just to give you time to make this kind of a change and remain protected. Just make sure you go to https://www.mcafee.com/activate to redeem the new code. Please let me know if you have any other questions.
A:AnswerWe do prefer to be the only antivirus program on the system, including a second version of McAfee, so there are no conflicts, but we will function with another antivirus program installed. You just need to cancel the step where it starts to uninstall Malwarebytes. Please let me know if you have any other questions.
A:AnswerYes, as long as it is running an Android or iOS operating system. We validate on Windows, Mac OS, Android and iOS operating systems and so are compatible with any devices running those. It doesn't matter how you are paying for your service. Please let me know if you have any other questions.
A:AnswerHi LinLin - how are you? If you purchase this online, Best Buy gives you the option to have it mailed to you. Another option is to grab this same product, but the digital download version and then the key is emailed within an hour or two. In either case, once you receive the key, go to https://www.mcafee.com/activate to redeem it and begin the installation. You will need to setup an account with McAfee using your email address. You will be asked to enroll in auto-renew, which gives you access to Virtual Private Network capabilities and also our Identity Theft Protection solution, but this step is optional and can be skipped without interrupting the installation. If you run into any issues, you can always contact our support team at service.mcafee.com or 866-622-3911. They are available 24/7 and are always free. Please let me know if I can help you with anything further.
A:AnswerUnfortunately no. We ended our support of Windows 7 as Microsoft no longer supports it, meaning if any security holes are found, they will not doing anything to patch them. We cannot recommend people continue using this operating system. I'm sorry we can't help with that, but we can if you upgrade at least to Windows 8.1. Please let me know if I can help with anything further.
