Questions & Answers

Name: Primo Water - Bottom-Loading Bottled Water Dispenser
Brand: Primo Water
SKU: 4961872
Price: 219.99 USD
Rating: 4.4 (280 reviews)

Primo Water - Bottom-Loading Bottled Water Dispenser

Model:: PW-601088; |
SKU:: 4961872

User rating, 4.4 out of 5 stars with 280 reviews.

Highly rated by customers for:

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Page Showing 41-60 of 161 questions

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QuestionHow do you get the collar to fit down over a 3 gallon jug on the Primo bottom loader water dispenser? Fits fine on the 5 gallon, but will not go over the 3 gal bottle and click in.
Asked 2 years ago by Cj.
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QuestionHow do I clean the dispenser model 601088
Asked 2 years ago by Anonymous.
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QuestionDoes it work with the 2.5 gallon mountain Valley glass bottles.
Asked 2 years ago by Susan.
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QuestionWhy does water reservoir overfill?
Asked 2 years ago by Jon.
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QuestionDoes the pump actually “snap” onto the opening of the jug? I’m pushing fairly hard, but it doesn’t snap into place. It just kinda sits on the rim of the opening.
Asked 2 years ago by Bobby.
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QuestionWhy is water coming out of a side hole, that is not a spout?
Asked 2 years ago by Anonymous.
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QuestionI just bought a new unit to replace my older one.My 5 gallon jugs won't fit on new unit. They are Primo jugs
Asked 2 years ago by Confused.
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QuestionI have a Primo hTRIO - brand new. I just set it up according to the manual. After waiting for the reservoir to fill, I purged a quart from the cold, waited for the heater light to stop flashing, and no water comes from the hot line at all. WTH???
Asked 2 years ago by Ducky.
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QuestionWhy does the green light for cold water come on after the water is chilled?
Asked 2 years ago by Susan.
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QuestionHow do I keep the cold water tank from turning to ice
Asked 2 years ago by Anonymous.
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QuestionAfter only using 5 months , it’s not cooling ..you can hear compressor going but not cooling .. heat is fine .. what can I do besides trash it
Asked 3 years ago by Help.
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QuestionWhat is the capacity of the hot and cold water in a primo bottom loader reservoir?
Asked 3 years ago by GMSt.
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QuestionWhat causes the red blinking light after water bottle is inserted?
Asked 3 years ago by Clipper21.
- Answer Thank you for reaching out to us and we sincerely apologize for the issues that you are experiencing with your dispenser. If you reach behind the bottle, there is a small elbow. Press the pipes tight into the elbow, and the elbow on to the pump. Watch the video below for step-by-step instructions:   https://www.youtube.com/watch?v=VFDzrWIscpo If this does not solve your issue, please contact us at [email protected] - Michael P.
  Answered 3 years ago by PrimoWaterCustomerService
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QuestionI was wondering how the dispensers attachment is attached to the water bottle inside. Can I use a different 5 gallon water jug. I have several 5 gallon refills with screw on lids. Would the thread on the water jug interfere with its snug attachment?
Asked 3 years ago by superman.
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QuestionWhy my dispenser still pumping even the bottle is completely empty... And not flashing the light to change the empty bottle?
Asked 3 years ago by Mike.
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QuestionOnce turn off switches in back does dispenser need 12 minutes to heat and 1hour to cool?
Asked 3 years ago by Bob.
- Answer Hello Bob, Thank you for reaching out to us. Please accept our sincerest apologies for the delayed response. Once the switches are turned on, it will take 12 minutes to heat and 1 hour to completely cool the cold water. Once the switches are off, the cool down time for the hot water will vary. Please let us know if you need anything else. Thank you - Cassandra P.
  Answered 3 years ago by PrimoWaterCustomerService
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QuestionIs it necessary to cut off unit when "out of water" while waiting for help. Am 80 years old. Have bottom-type dispenser.
Asked 3 years ago by Mom.
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QuestionWill the dispenser work if it is not plugged in
Asked 3 years ago by Meter10.
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QuestionWhy is myPrimo model 601088 have no water flow? I’ve checked all connections per Primo’s instructions. There is no pump noise at all.
Asked 3 years ago by Alfab.
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QuestionMy adult grandson tipped it over now all the lights on front are on the water comes out but is not cold
Asked 3 years ago by Dd.
This question was asked about the related product: Primo Water - Bottom-Loading Bottled Water Dispenser - Pewter
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Questions & Answers

Primo Water - Bottom-Loading Bottled Water Dispenser

Q: QuestionHow do you get the collar to fit down over a 3 gallon jug on the Primo bottom loader water dispenser? Fits fine on the 5 gallon, but will not go over the 3 gal bottle and click in.

Q: QuestionHow do I clean the dispenser model 601088

Q: QuestionDoes it work with the 2.5 gallon mountain Valley glass bottles.

Q: QuestionWhy does water reservoir overfill?

Q: QuestionDoes the pump actually “snap” onto the opening of the jug? I’m pushing fairly hard, but it doesn’t snap into place. It just kinda sits on the rim of the opening.

Q: QuestionWhy is water coming out of a side hole, that is not a spout?

Q: QuestionI just bought a new unit to replace my older one.My 5 gallon jugs won't fit on new unit. They are Primo jugs

Q: QuestionI have a Primo hTRIO - brand new. I just set it up according to the manual. After waiting for the reservoir to fill, I purged a quart from the cold, waited for the heater light to stop flashing, and no water comes from the hot line at all. WTH???

Q: QuestionWhy does the green light for cold water come on after the water is chilled?

Q: QuestionHow do I keep the cold water tank from turning to ice

Q: QuestionAfter only using 5 months , it’s not cooling ..you can hear compressor going but not cooling .. heat is fine .. what can I do besides trash it

Q: QuestionWhat is the capacity of the hot and cold water in a primo bottom loader reservoir?

Q: QuestionWhat causes the red blinking light after water bottle is inserted?

Q: QuestionI was wondering how the dispensers attachment is attached to the water bottle inside. Can I use a different 5 gallon water jug. I have several 5 gallon refills with screw on lids. Would the thread on the water jug interfere with its snug attachment?

Q: QuestionWhy my dispenser still pumping even the bottle is completely empty... And not flashing the light to change the empty bottle?

Q: QuestionOnce turn off switches in back does dispenser need 12 minutes to heat and 1hour to cool?

Q: QuestionIs it necessary to cut off unit when "out of water" while waiting for help. Am 80 years old. Have bottom-type dispenser.

Q: QuestionWill the dispenser work if it is not plugged in

Q: QuestionWhy is myPrimo model 601088 have no water flow? I’ve checked all connections per Primo’s instructions. There is no pump noise at all.

Q: QuestionMy adult grandson tipped it over now all the lights on front are on the water comes out but is not cold

QuestionHow do you get the collar to fit down over a 3 gallon jug on the Primo bottom loader water dispenser? Fits fine on the 5 gallon, but will not go over the 3 gal bottle and click in.

QuestionHow do I clean the dispenser model 601088

QuestionDoes it work with the 2.5 gallon mountain Valley glass bottles.

QuestionWhy does water reservoir overfill?

QuestionDoes the pump actually “snap” onto the opening of the jug? I’m pushing fairly hard, but it doesn’t snap into place. It just kinda sits on the rim of the opening.

QuestionWhy is water coming out of a side hole, that is not a spout?

QuestionI just bought a new unit to replace my older one.My 5 gallon jugs won't fit on new unit. They are Primo jugs

QuestionI have a Primo hTRIO - brand new. I just set it up according to the manual. After waiting for the reservoir to fill, I purged a quart from the cold, waited for the heater light to stop flashing, and no water comes from the hot line at all. WTH???

QuestionWhy does the green light for cold water come on after the water is chilled?

QuestionHow do I keep the cold water tank from turning to ice

QuestionAfter only using 5 months , it’s not cooling ..you can hear compressor going but not cooling .. heat is fine .. what can I do besides trash it

QuestionWhat is the capacity of the hot and cold water in a primo bottom loader reservoir?

QuestionWhat causes the red blinking light after water bottle is inserted?

QuestionI was wondering how the dispensers attachment is attached to the water bottle inside. Can I use a different 5 gallon water jug. I have several 5 gallon refills with screw on lids. Would the thread on the water jug interfere with its snug attachment?

QuestionWhy my dispenser still pumping even the bottle is completely empty... And not flashing the light to change the empty bottle?

QuestionOnce turn off switches in back does dispenser need 12 minutes to heat and 1hour to cool?

QuestionIs it necessary to cut off unit when "out of water" while waiting for help. Am 80 years old. Have bottom-type dispenser.

QuestionWill the dispenser work if it is not plugged in

QuestionWhy is myPrimo model 601088 have no water flow? I’ve checked all connections per Primo’s instructions. There is no pump noise at all.

QuestionMy adult grandson tipped it over now all the lights on front are on the water comes out but is not cold