“I purchased an extra washable micro filter for my vac. Original is dark blue, extra is light blue. Fit is perfect. With the light blue the vacuum will not come on and shows a red filter light. Looks and is exactly the same. Why won’t it work.”
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Hi DaveB. Thank you for reaching out regarding your Samsung - Jet™ 70 Pet Cordless Stick Vacuum with Lightweight Design - Airborne with Violet Filter not working. On behalf of Samsung, we apologize for the inconvenience this has caused you. Please know that this is not the experience we want you to have. Regarding your concern, to help you with this, I will be providing you with these links Samsung vacuum will not turn on https://www.samsung.com/us/support/troubleshooting/TSG01003116/ Also, I have included a link for the filter of the vacuum https://www.samsung.com/us/home-appliances/home-appliances-accessories/vacuums/samsung-jet-stick-hepa-filter-jet-70-pet-vca-shf90b-xaa/#specs Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Reference Ticket Number: 1144706175 Thank you for being a valued customer of Samsung. Have a great day. ^Camille
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