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Hi msull3, We are sorry to hear about the issue you are having. To resolve this issue, please try to perform a factory reset, then change the settings to your personal preference then restart the unit if the settings are retained. Please refer to this link on how to reset the soundbar: https://www.sony.com/electronics/support/res/manuals/4748/e34a75abf7aac4f23b7cd29347800824/47487571M.pdf If you are unable to resolve your concern, please email us at [email protected] with the following details: Name: Username: Model Number: Issue: Telephone Number: Sincerely, Sam
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