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we were not able to use it either, and we followed the instructions too
Sorry, there was a problem. Please try again later.We recommend looking for our articles "Troubleshoot TurboTax for Windows updating issues" or "Troubleshooting TurboTax for Mac CD/Download installation and updating issues" on the TurboTax Community page, depending on what operating system your computer runs. These articles also provide a way to do a manual update on your software. If you are still encountering issues with your program, we recommend uninstalling and reinstalling the software. If you have further questions, please contact our support team on Facebook or Twitter.
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