Questions & Answers

Q: QuestionHow can I check the status of my vehicle?

• A:Answer You can check the location and status of your vehicle at any time right from the Viper SmartStart app.

Q: QuestionDoes this device work with other remote start systems?

• A:Answer Yes, you can add the Viper SmartStart Pro to almost any remote start system for a fast connected car solution.

Q: QuestionWhat does SmartFence technology do?

• A:Answer SmartFence technology creates a secure zone around your vehicle and alerts you if your vehicle leaves that zone.

Q: QuestionWhat is the product name of this device?

• A:Answer The product name is SmartStart Pro 2-Way, 4G Smartphone Compatible, GPS Module.

Q: QuestionIs this device compatible with smartphones?

• A:Answer Yes, this device is smartphone compatible.

Q: QuestionCan I use the Viper SmartStart Pro as a stand-alone GPS device?

• A:Answer Yes, you can use the Viper SmartStart Pro as a stand-alone GPS device to locate your vehicle, set and receive SmartFence, speed and lockdown alerts.

Q: QuestionDoes this require a subscription and can it be installed on my 02 chevy that doesnt already have remote start

Asked 5 years ago by Drake.

• A:Answer It does require a subscription. This an add-on module, not a remote starter. You'd need to have a Viper remote start installed to start your truck with this.

  Answered 4 years ago by KaeZoo

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Q: QuestionI would like to know if this has that motion sensor that makes the alarm talk if someone gets to close to it he wil say this car is protect by viper alarm stay back?

Asked 4 years ago by Roni.

• A:Answer No, this is a module that lets you control your Viper alarm or remote starter with an app on your phone. The part you're looking for is 516U, universal voice module. That's an add-on too, so you'd still need the actual alarm system.

  Answered 4 years ago by KaeZoo

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Q: QuestionWill this work with a 2006 Cadillac DTS with factory remote start?

Asked 4 years ago by Marcus.

• A:Answer Not unless you install a Viper remote start. It won't control a factory remote starter by itself.

  Answered 4 years ago by KaeZoo

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Q: QuestionDO I NEED A SUBSCRIPTION WHEN I WOULD USE VIPER SMARSTART PRO 2 WAY REMOTE START AND SECURITY SYSTEM AND IF I DO WHAT DOES IT COST PER MONTH YEAR?

Asked 4 years ago by LS.

• A:Answer You only need a subscription if you want to be able to remote start from your phone using the gps module. You can pay by one ,two, or three years and it renews automatically on your credit card. Its about 112 bucks a year or so. If your car does get stolen, you can use your phone and track it. Its work the yearly fee.

  Answered 4 years ago by Jf510Verified Purchase

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Q: QuestionDoes this also come with a control

Asked 4 years ago by 1234.

• A:Answer No, this is an add-on for an existing Viper remote start or security system. You'll be able to use either the clickers that come with that system or the app that this module is designed to work with.

  Answered 4 years ago by OldCuban

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Q: QuestionI'm having the DS4VB installed today. I plan to get this add on later. Is it plug and play into the existing remote start module, or does this require extra wiring when added to the DS4?

Asked 1 year ago by Justin.

• A:Answer It is plug and play but you can not activate it unless you are an authorized dealer. I installed mine thinking I could. Called Vioer and they said it had to be activated by an authorized dealer. So I had to go back to Best Buy and pay for them to activate the product for me. It should be a disclosure on the product that say activation required by an authorized dealer no consumer/customer activation available.

  Answered 1 year ago by Tech007Verified Purchase

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Q: QuestionMy wife has a 2015 suburban factory remote start. Can I add this to the car so she can start it from anywhere or do I need the viper remote start kit installed first than buy this?

Asked 3 years ago by Vsmith91.

• A:Answer I was told by Best Buy this week that it would not work with any factory remote start vehicles. It would only work with an after market remote start that was added to the car.

  Answered 3 years ago by Jchristine

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Q: QuestionWill this allow me to remote start my car from the app?

Asked 4 years ago by Brandon.

• A:Answer That is all it's good for. It's an add-on to your remote starter installed in your car. If you do not have a remote starter installed this well not work.

  Answered 4 years ago by Anonymous

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Q: QuestionDoes it work with a manual transmission? If so can it be used as a stand alone security system? How is it powered?

Asked 4 years ago by cheryl.

• A:Answer Short answer is no. This is an add-on module for a Viper remote start. The Viper DS4 that it is compatible with does not support manual vehicles.

  Answered 4 years ago by OldCuban

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Q: QuestionWill this work for 2014 nissan murano sl?

Asked 2 weeks ago by Gjordan.

Q: QuestionDO YOU HAVE A VIPER SMART PRO MODULE THAT WILL WORK WITH MY 2003 TOYOTA CAMRY?

Asked 2 months ago by DRAGONNE1950.

Q: QuestionWill this work with a viper remote start regardless of vehicle? When I enter my vehicle info, a 2015 Kia Optima, it says it will not work. Seems like it should work regardless of model. Thanks

Asked 4 months ago by DaveWithA2015Kia.

Q: QuestionDoes this work with 2003 cts cadillac

Asked 4 months ago by Anonymous.

Q: QuestionWhat is the maximum time you can set the vehicle to run. I have searched for this many times and it just says "tell your installer how long you want it to run". My question is, can I tell them 4 hours or is the maximum time 20 or 30 minutes.

Asked 5 months ago by DaveL.

• A:Answer I had the DS4 on a car I used to have & also currently on my mother inlaw’s car. I also have the 4806V on our current car, I can confirm the max set run time is one hour.

  Answered 2 months ago by TheDuke

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