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Customer reviews

Rating 4.4 out of 5 stars with 4771 reviews

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  • Value

    Rating 3.9 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

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    Rating 4.0 out of 5 stars

86%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 4,770 reviews
  • Rated 5 out of 5 stars

    One remote to rule them all!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you have multiple a sounder or Home Theatre with an AVR you have to purchase this remote. It will change your life. One thing to keep in mind though is like any other device, it does what it's told so it will only be as smart as you make it. The cool thing is the options to make it smart are endless. I have owned 2 of these remotes for 3 yrs, never regretted it and when I decided to help my brother build his home theatre system this was a must have. How many time have to came back to your entertainment system to watch TV or listen to music and the config was totally off due to whoever was using it last? Well with this remote all of that can be avoided! With the activities you can program which devices are turned on, order, and add additional commands such as the sound mode of your AVR, initial channel for your cable box, or even turn on lights. Working in the dark? Not an issue because the remote's buttons are backlit and force feedback is built in so when you touch a command on the touch screen you know the remote has received it. For the geeks, this is one of the few remotes that can communicate with IR and RF devices. The base that the remote connects to does not speak RF but the remote does. The remote can be customized to use the base + remote, just base, or just remote to communicate with devices. Since the remote speaks to the base via RF it has no issue speaking to any device that requires an RF signal instead of IR. Icing on the cake, Google Home, Alexa, and when all else fails, IFTTT integration supported. This remote is truly of the King of Kings when it comes to remotes. One remote to rule them all!

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      Hello pbenjamin1, we are so happy to hear that the Harmony Elite controller is treating you well! Thank you so much for the 5 star review. We greatly appreciate the honest feedback. Thanks for being part of the Logitech family, have a great day. -Ricky from Logitech

  • Rated 5 out of 5 stars

    Sleek and Fantastic with one drawback

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First of all it’s a beautiful looking remote control. The buttons placement and the aesthetic are just right. Since it’s the Elite - you have the hub which allows you to connect/control all your devices/smart home devices with your smartphone/tablet. Setup - it can be a bit challenging if you’re not familiar with Logitech Universal Remote. I will recommend going through the initial setup process using a tablet (smartphone 2nd option) via WiFi as it’s the more efficient way. Drawback - the battery doesn’t last as long as previous generations; unless you keep it in the cradle after each day of use. (Disclaimer - constant battery charge will weaken the battery life overtime) Overall - the Harmony Elite does all it’s been advertised to do very well and more (compliments from friends).

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Remote Ever

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is hands down the best remote I have purchased. I have everything in my home entertainment system connected even my new Apple TV gen4, which the remote works perfect with. So far I am operating Vizio, Samsung, Denon, Motorola, Apple, GE, and SmartThings. This remote does it all. I highly recommend if you only want to have one remote to control everything. It takes a little while to set it up with all your devices, but take the time and you won't regret it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Controls All My Devices

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have a TV stereo cabinet that contains numerous separate A/V devices (TV, Blu-Ray player, receiver, additional FM and TV tuners, DVR, Roku, etc.). Some of these items are nearing 10 years old, while others have been purchased in the last 1-3 years. I wanted a remote that would control them all, whether they be infra-red or RF operated. I also wanted something where I did not have to worry too much about being near the equipment (a problem with my old Logitech remote). The Harmony Elite comes with a separate wi-fi hub and two wired IR transmitters that can be positioned in different places. This mostly eliminates the problem of devices not turing on-or off as programmed. The transmitters are small and they are dark colored, so you do not notice them unless you are close to the equipment. It took a while to fine tune some of the settings (push button commands, etc.) and I am still making some occasional adjustments. Some patience is required to get things "exactly right". But overall, I am very satisfied. This is the Logitech remote that I wanted all along (I have owned several less expensive models) with all the features that are needed to easily run multiple components. If you have a large system with multiple components, it just works better than the cheaper harmony remotes. There is some included software that integrates the remote with your smartphone. I chose not to install this software because the basic remote satisfactory operated most of my components. I only have one component that requires use of a smartphone. However, the Logitech remote can do 90% of what I need for that component so use of the smartphone is not required that often. The battery seems to run out of juice quicker than my old Harmony remote. But I just need to remember to put the remote in the charger when I'm not using it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Should have been my first choice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    During the build of my new house about 1 year ago, one of the options was for a (supposedly) super convenient, easy to use, do-it-all home theater control system from a local dealer/installer. I thought about it and after doing research on the product (Con-trol-4), i thought it was a pretty good choice and decided to buy it. Fast forward to getting the unit/remote/etc installed, configured, and working...nope...not even close. I think the product works provided all of the dealer installed configurations are done properly. In my case, it never worked properly and did not even come close to meeting my expectations...just sadness. So, being a handy tech guy, i thought to get the next best thing that i could configure/modify/upgrade myself. that would be the Logitech remote and hub...at roughly 1/5 the cost of the Con-trol-4 solution, i was able to very easily set up the Logitech hub and remote, lights (sweet bonus!), projector, Wii, XBox, etc. and configure voice control via Alexa and control my entire home theater in a couple of sessions and make ongoing tweaks as needed. This is the way it is supposed to work! Everything is very easy to change to meet any sort of needs for a custom theater (I have 8 devices) or for just a single TV. Very well done, Logitech! Right now, this is the best product around for (home) theater automation and Alexa integration. For the initial price and ongoing costs to integrate other services, it kicks all of the custom installation options to the curb. The hub is the coolest part of the product, since it emits IR/bluetooth/WiFi signals from itself to control your devices AND there are 2 IR emitter jacks for controlling devices behind doors or in an AV closet or another room (long headphone jack required). Very nicely done. The hub is small, slim and unobtrusive on the shelf near my TV (see the pics). If you are needing to automate devices and want to configure the whole thing yourself (pretty easy to do), then either get the standalone hub or the remote and hub and you will be very happy. This works wonders and its very cool to control all of the devices via the handheld remote or with your voice! Enjoy!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    All the bells and whistles for experienced user

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was not a professional Harmony user before purchasing the Elite. The remote sits nice in the hand. Very well balanced and the textured back feels good. I'm not usually a fan of remotes with screens but given that you can do most anything with the physical buttons, the mobile app or your voice (Both Alexa and Google Assistant), it was not a problem and often was helpful. I found the initial setup a breeze. The remote scans your network for devices and then gives you the option of adding those devices. Then, it immediately asks you to setup an activity for the devices. This is great but not for someone who's new to the Harmony systems or to cord cutters like myself. For instance, we have 5 TCL 4k Roku TVs. Harmony found them all eventually. If you add all of them to the remote, I often found that I would pick up the remote to modify the sound but it was on a different device and so the volume wouldn't work until I set focus to the specific TV. I will be removing all devices that are not pertitent to the room the remote was meant for and then buy the Harmony Companion remotes for the bedrooms. They do offer less functionality (no screen, less activities allowed, etc.) But it supports Smart Home functionality with dedicated buttons that can be programmed to anything you want. All and all, if you have the spare cash, you can't go wrong with the Logitech Harmony Elite but if you're a bit more budget conscious and don't need the screen or a few items, The Logitech Harmony Companion may be the way to go.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Harmony hub

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needs more options in the settings area. Adding Activities is a bit confusing. Can't seem to pick up my sound bar each scan, which is both wireless and Bluetooth. Too much for the product if it's not going to do what it says it can do.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Best Non Professional AV Remote available

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you have Home Theatre with an AVR you have to purchase this remote. It will change your life. One thing to keep in mind though is like any other device, it does what it's told so it will only be as smart as you make it. The cool thing is the options to make it smart are endless. How many time have to came back to your entertainment system to watch TV or listen to music and the config was totally off due to whoever was using it last? Well with this remote all of that can be avoided! With the activities you can program which devices are turned on, order, and add additional commands such as the sound mode of your AVR, initial channel for your cable box, or even turn on lights. Working in the dark? Not an issue because the remote's buttons are backlit and force feedback is built in so when you touch a command on the touch screen you know the remote has received it. For the geeks, this is one of the few remotes that can communicate with IR and RF devices. The base that the remote connects to does not speak RF but the remote does. The remote can be customized to use the base + remote, just base, or just remote to communicate with devices. Since the remote speaks to the base via RF it has no issue speaking to any device that requires an RF signal instead of IR. Icing on the cake, Google Home, Alexa, and when all else fails, IFTTT integration supported. This remote is truly of the King of Kings when it comes to remotes. One remote to rule them all!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome universal remote

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Remote works great with all my entertainment devices and smart lights great looking. Only cons are minor I wish the sides were a little more textures for grip and that the lcd screen “devices” were slightly larger as I have poor coordination

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Home Remote

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm a Quadrapigic oy 30 years and I am have many types of remotes. This makes it easy to program and use to control all my devices and envorimental control unit.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Non Professional AV Remote available.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have a theater room with 4 k projector and a lot of streaming devices, DVD player & PS4 players. I had been using a Harmony One for last 12 years. When I upgraded my AV receiver the One showed its age and would not work with all of the new Streaming boxes. This was an excellent choice as the replacement. 20 minutes loading in all setting's and was up and running all done on the I Phone. it works every time to start all devices and switches between media devices easily. It is very nice that it has back lighting for my dark Theater room. I would definitely recommend as the best of the Best. The harmony Elite Replaces all of the Pictured remotes Priceless! MB

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      Hello, we are happy to hear that you are enjoying your Harmony Elite. The Elite is my favorite in the Harmony lineup, I use it everyday to control my home theater and smart devices in my home. If you ever have any feature/settings questions, please visit us for support at https://support.logi.com/hc/en-us

  • Rated 5 out of 5 stars

    Worth the price-Logitech Harmony Elite

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When you pay $400 for something, you have to be careful that it isn’t “cognitive dissonance” driving your opinion. The Harmony Elite is very easy to set up, and even allows you to control devices through the hub using a smart phone. It is an excellent system. They have tremendous customer support, which was essential for me, because there were a couple of functional issues that were due to “operator error”. The Harmony Elite has “smart home” features that I didn’t even try to figure out, because I am already talking to Siri or Alexa half the time to raise or lower my Nest thermostat setting, or turn lights off and on with Hue Phillips lights.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Universal Remote! Worth every penny!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our house went from having 5 remotes to just 1! The harmony remote system was very easy to set up from either the app or my desktop and I love that with one push of a button it does everything for you! Setting up the activities can be a bit of a challenge for a novice but it is very self explanatory. I have also been able to connect the rest of my smart devices to the remote like my air conditioner of all things! The buttons are very simple and the screen is amazing I would definitely recommend this remote.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Been wanting a all in one remote

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The remote has a nice feel in the hand. It’s very nice having a backlit display that the brightness can be adjusted. The only real issue I have is that it still needs line of sight as it’s IR and the blasters work ok. The customer service from Logi is good as long as you don’t mind doing everything by email. No phone help available

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Universal Remote

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've owned other universal remotes but after a new home theater install, I needed a remote that would work with equipment housed in a closed cabinet system. The Harmony Elite has been the best remote I have owned. It was easy to set up and has worked flawlessly. I can definitely recommend this remote.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Currently enjoying my 'first' Universal Remote!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I highly suggest that you invest in a Logitech Universal Remote Control to manage your 2019 A/V System. My new Logitech Remote is very 'User Friendly". Very nice to place four Remote Controls away in a drawer and use ONLY my new Logitech 'Harmony ELITE' Smart Hub. Love It!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    OMG

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can’t believe how much this product has simplified my life! My neighbor was tired of hearing me complain and took me to Best Buy! Wow! I have taken a photo of my 5 remotes before the Harmony Elite and now just the one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best addition to your home theater

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up and use. Makes controlling multiple devices as easy as ut can be. Eliminates the need for 2, 3, or 4 remotes on your coffe table.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product!!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent when you have a lot of different devices on your living room, all specific activities are just a tap away! Instead of having to use 3-4 different remotes

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Excellent remote.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would highly recommend this remote. I program it myself. Very easy setup using the app.

    I would recommend this to a friend