Customer Ratings & Reviews

I have mostly laminate flooring and it picks up almost everything. Transitions to my rugs flawlessly. Always finds it's way home. We love it

Works Good most of the time but can be a little needy getting stuck .

Purchased for Christmas. Very happy with the product. I keep it on Economic mode and is is quite and does a good job on carpet and hard wood.

Awesome vacuum way better than iromba we tried it and hated black carpets so back to the store were very content with the neato product we got.

It was a gift for my mom. She loves it. It makes her chores easier

We love our BOTVAC!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Works pretty good. It’s expensive but I like it. Buy it

my floor have never been so clean on a regular bases. my little guy just get in all the spots that for me was hard to reach. LOVE IT

Initially I purchased the D5 used it and it worked fantastically. I then was advised to exchange it for the Botvac Connected because it had more features, LCD, etc. When I opened it, I loved it. It looks better, you can control it manually.. awesome features which the D5 does not have. Unfortunately, that is all it has. The bot hit everything, went in circles, only turned on for a minute before shutting off. It could never find it's way back to dock. Consistently kept stopping on my shaggy rug, which the D5, had no issues at all! It gave errors within the first 5 minutes of use, clean the blades when there was nothing on the blades. Move the object in it's path, when there was nothing in front of it. I even added magnets on the ground so it wouldn't go past the magnet onto the shaggy carpet, it rolled right over the magnets! It was actually pretty funny. This has been such a pain! I called customer service and they advised me to put magnets over my entire area rug under my dining room table.. HUH? Then he tells me to close off my dining room area.. What!? Did I just pay $700.00 for a bot to seal my home? So SUPER DISAPPOINTING, needless to say I will be returning.

I can't believe how great this vac works. We have two dogs and it vacuums everyday at a set time. Picks up all dog hair in its path.

This has been a welcomed addition to our daily life. This thing will run on its own with a set schedule without any issues,

Purchased this model with extended warranty $ after Neato D75 i had for 18 months was unrepairable. This model works extremely well.

We love the Neato. It is very good at covering an area.

Great product, does the job very well - awesome customer service - Dont know why I waited so long to buy this Vacuum

Picks up every little thing. It can maneuver through very tricky situations. It lets you know when it’s full or needs assistance.

Tried the comparable roomba 960 and liked this better.

This is such a big help when you come home at the end of the workday and don't see cat hair or litter on the floor that needs cleaned up.

It's pretty good but the filters are kind of hard to clean.

It’s garbage don’t buy if I could return it I would. Does not clean as good a my roomba. I have always had 4 roombas and thought I give the neato a shot. Truly it’s junk it can’t find the station to charge. Make a lot of noise. And the wheels extended up and down when running along the edge of the wall.then stop.just a piece of junk I would like the neato company to return my money. I’m sticking to roomba from now on. Roombas are work horses and I do have a lost neato hasn’t found it’s way home in months but it looks nice just don’t work.

I bought the vacuum on sale and was sent a used vacuum, box open and not all items included. Wanted to exchange for a new one and Best Buy made it almost impossible to do an exchange...only in store and only if they had in stock a like product which no store had. Was told I could return by mail and get an exchange and now am told warehouse can only process a refund so I would need to repurchase and of course the product is not on sale now. Never will deal with this situation again.