Customer Ratings & Reviews
- Model:
- 305571-01
- SKU:
- 5470200
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the Pure Hot + Cool Link Purifier Heater HP02 as a well-designed product that is easy to use and effective in heating and cooling a room. Many customers also appreciate its effectiveness in reducing allergies. However, some customers find the unit to be expensive.
This summary was generated by AI based on customer reviews.
Not great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bills itself as a heater/cooler and an air purifier. I'm sure it works as a purifier but, it doesn't do much as a heater/cooler.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Krystal with Dyson. Thank you for taking the time to leave a review on the Dyson Pure Hot + Cool purifier. This purifier can be used as a fan for cool air or a heater for hot air. When used as a heater you can provide heat up to 99 degrees, making it perfect for those winter/colder months.
We would value the opportunity to address any questions or concerns you may have. Feel free to contact us at [email protected] and we will be happy to help.
Best Wishes,
Krystal
Dyson Customer Support
Good but very expensive
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great idea and functions as expected. For this price however, I'd like a lot more power in the fan (Especially when heating.)
I would recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Krystal with Dyson. Thank you for taking the time to leave a review on the Dyson Pure Hot + Cool Link air purifier. I am pleased to hear you are satisfied overall with the purifier.
We would value the opportunity to learn more about your experience. Please contact us at [email protected] with your serial number, description of issue or concern and your contact information and we will be happy to help.
Best Wishes,
Krystal
Dyson Customer Service
Save your $$
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not cool as expected! Save your money and purchase another Dyson.
No, I would not recommend this to a friendNoisy
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A lot of noise. All Dyson products are noisy after all.
No, I would not recommend this to a friendexpensive not much difference than the other model
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.only air link is the difference from the cheaper models
No, I would not recommend this to a friendNice ability to control remotely
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This thing is too weak to produce any reasonable amount heat
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi Catherina, this is Kelly with Dyson. I'm happy to hear that you've found the Dyson Pure Hot + Cool Air Purifier to be so easy to control with the remote control, or with the Dyson Link App. Dyson Hot + Cool does feature an adjustable temperature range and 10 fan speeds. It sounds rather unusual that you wouldn't be able to feel a reasonable amount of heat from your unit.
While we don't expect issues to occur, Dyson does back your new machine from an authorized retailer with a free 2-year guarantee. We would value the opportunity to assist you, to help ensure your Dyson is working properly. Please feel free to contact us directly at [email protected]. We are keen on providing you with support and learning more about your experience.
Best wishes,
Kelly
Dyson Customer Support
Great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This product worked great. Good quality, great for this hot summer days.
I would recommend this to a friendIt's ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It shuts off all the time and says error. Overpriced
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello Ryan, this is Kelly with Dyson. I'm sorry to hear that you're having trouble with your Dyson Pure Hot + Cool Link air purifier. The issue you're encountering with the unit shutting off and seeing an error code does sound rather unusual. Dyson does back your machine from an authorized retailer with a free 2-year guarantee. We would value the opportunity to assist you, and to help ensure that your Dyson is working properly. Please feel free to contact us directly at [email protected]. We look forward to hearing from you.
Best wishes,
Kelly
Dyson Customer Support
Great winter fan
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not what I expected. Does not cool down the best.great for winter
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Krystal with Dyson. Thank you for taking the time to leave a review on the Dyson Pure Hot + Cool purifier. When used as a fan, it is not designed to change the temperature of the room. Rather the fan cools a person by moving air over and around them.
Only when used as a heater will it change the air temperature.
We would value the opportunity to address any further questions or concerns you have. Please contact us at [email protected], include your name and contact information, and we will be glad to assist. We look forward to hearing from you.
Best Wishes,
Krystal
Dyson Customer Service
too expensive
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I returned this item. I was not impressed with its airflow.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi Debra, this is Krystal with Dyson. Thank you for taking the time to leave a review on the Dyson Pure Hot + Cool Link Air Purifier. I am sorry to hear you are less than satisfied with the air flow. I understand that you may have already returned the purifier, however, we would value the opportunity to learn more about your experience. Please contact us at [email protected] with your contact information and we will be happy to help.
Best Wishes,
Krystal
Dyson Customer Support
Dyson - Pure Hot + Cool Link Air Purifier
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We didn't like the unit at all. It was incredibly noisy.
No, I would not recommend this to a friend- Pros mentioned:Heating
Dyson fan
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth they cost of it at all. The heat was a good feature but the fan was eh.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Tia with Dyson. We're sorry to learn that you're not having a 5-star experience with your Dyson HP02. We would value the opportunity to learn more about your experience as well as provide you with troubleshooting assistance. Our goal is achieving customer satisfaction so we're committed to addressing any questions or concerns you may have.
Please feel free to email askdysonUS@dyson.com and we are happy to provide you with support.
Best wishes,
Tia
Dyson Customer Support
It's okay
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So I got this for my daughter's room and honestly it didn't work that well and her room was really small. The fan sucked but the heater was great. It's just an okay product and the filters are stupid expensive!
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello Hubbard, this is Kelly with Dyson. I'm sorry to read this review and learn how disappointed you were with the performance, whilst in cooling mode, of the Dyson Pure Hot + Cool. Our air multiplier line, unlike an AC unit that is designed to chill the air, consists of blade-less fans. The air temperature does not change, it is the air flow which cools the user. Each of the machines have the option of increasing the speed of the air expelled from the machine, which is adjusted with the remote control. You can change the room temperature while in heat mode.
We would value the opportunity to ensure that your unit is performing as intended as we are committed to customer satisfaction. Please do not hesitate to contact [email protected]. We are keen on providing support.
Best wishes,
Kelly
Dyson Customer Support
- Cons mentioned:Customer service
Nice but save your money
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great fan but the app wouldn't connect. Spent an hour with the Dyson rep trying to get it working but nothing worked. I recommend buying the regular Dyson
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello there, this is Kelly with Dyson. I'm sorry to read your review and learn that you were experiencing an issue connecting your Dyson Hot + Cool Link to the Dyson Link App. It's disappointing that this was not a seamless process for you. We believe the Dyson Link App will provide unique insights regarding the air quality in your living environment while allowing easy control of your Dyson Pure Hot + Cool Link from anywhere. In light of this we are keen that all owners are able to fully utilize the app. To support this effort, we have put dedicated resources in place that will connect Dyson customers to Pure Cool Link experts in a matter of moments.
I understand this does not reflect your experience, and we would be grateful for the opportunity to learn more about the steps you took to get in touch as well as get connected to the App. Please consider emailing [email protected], and we will be in touch as quickly as possible. Thank you for taking time to provide your feedback. Insights such as yours are helpful to our engineering and development team. We look forward to speaking with you.
Best wishes,
Kelly
Dyson Customer Support
- Cons mentioned:Performance
Fad gadget, too expensive, poor performance
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not reliable or practical, an expensive jack of all trade, master of none. Unreliable performance, waste of time and money.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Krystal with Dyson. Thank you for taking the time to leave a review. I am sorry to hear you are less than satisfied with the Dyson Pure Hot + Cool air purifier and would value the opportunity to learn more about your experience.
Feel free to contact us at [email protected] and we will be happy to help.
Best Wishes,
Krystal
Dyson Customer Support
not a heater
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.not a heater, if you are looking for a heater don't buy this.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Tia with Dyson. We're sorry to learn that you're not having a 5-star experience with your Dyson HP02 purifier. We would value the opportunity to ensure that your unit is performing as designed, or address any questions or concerns you may have.
Please feel free to email askdysonUS@dyson.com and we are happy to provide you with support.
Best wishes,
Tia
Dyson Customer Support
Not at all what we expected
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This product came highly recommended by the staff as the top of the line. In the store the sales associate continued to highlight the heat feature, which is the best part. We were looking more for an air purifier and fan and those features are less than desirable. It seems to throw an error code often and the air from the fan can barely be felt. We have just not been happy with our purchase.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Krystal with Dyson. Thank you for taking the time to leave a review on the Dyson Pure Hot + Cool Link. I am pleased to hear you are satisfied with the heat feature. However, I am sorry to hear of the error presented and lack of air flow. This is very unusual and we would value the opportunity to address and want to ensure your purifier is working as intended. Please contact us at [email protected], include your name and contact information, and we will be glad to assist. We look forward to hearing from you.
Best Wishes,
Krystal
Dyson Customer Service
Great multi use air purifier
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Compact, sleek, and fairly quiet. Heater function works very well, and the “cool” fan does help. As an air purifier it does it’s job - I have no complaints - it lives up to the Dyson hype so far.
I would recommend this to a friendDyson is very pompous and does not adhere 2 Ada
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Device didn’t work! They are a pompous brand they make a terrible product for their switch on their hairdryer they know they do this and they do not adhere to the Americans with disabilities act
I would recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is David with Dyson. It appears that you've left a review on the Dyson Pure Hot + Cool Link™ air purifier. However, I noticed you mentioned a hairdryer in your review. We would definitely be keen to learn more about your experience, and provide you with support if you're in need of assistance with your Dyson technology. Please consider emailing us directly at askdysonus@dyson.com.
Best wishes,
David
Dyson Customer Support
Don’t waste your time
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Should be named “Fan + Hot” instead of “Cool + Hot”
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi Eddie, this is Krystal with Dyson. Thank you for taking the time to leave a review. The Dyson Pure Hot + Cool is in fact fan and heater in one and is not advertised to cool a room like an AC. Rather, it cools a person my moving the air over and around them.
If we can assist with any additional questions or concerns, feel free to contact us at [email protected], include your name and contact information, and we will be glad to assist.
Best Wishes,
Krystal
Dyson Customer Support