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Customer Ratings & Reviews

Your price for this item is $239.99

Customer reviews

Rating 4.6 out of 5 stars with 960 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers often highlight the HFD320 Air Genius 5 Air Purifier's quiet operation, washable filter, and its effectiveness in reducing allergies and improving overall air quality. Many users also appreciate its odor removal capabilities and ease of use. While some customers find the price to be a bit high, many believe it is worth the investment for the benefits it provides.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 48 Showing 941-960 of 960 reviews
  • Pros mentioned:
    Air quality

    Rated 5 out of 5 stars

    Air Purifier

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Honeywell is a brand that exemplifies exceptional , dependable, and solidly built products. This air purifier is a good example of honeywell craftmanship. The air purifier delivers too its' purpose by being a great product for it's cost ,a very functional and efficient room air purifier, and easy to program product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Saw Quick Results

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My husband and I have been having a bad dust problem in our house, so we decided to splurge and buy this product. We found a sale at a competitor's store and Best Buy price-matched with no questions or fuss! There was a huge difference noticed overnight. The purifier is very quiet and have a comfortable air flow coming from it. It also smells clean- the odor reducer works very well. My only complaint is that the lights on the top of the machine are a little too bright, but I also prefer my room pitch black at night, so it may be a non-issue. I would very much rather have a clean room and it definitely does that! Very happy and worth the money not having to buy huge filters.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not bad but not worth the price

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this air purifier to help a dog with allergies to pretty much everything. While I did notice the plasticky smell everyone else notices, it's not anything I wouldn't expect from a brand new product made entirely out of... Wait for it... Plastic. It moved a great deal of air, and was whisper quiet on every level below 4. What ultimately lead to me returning this product however, was its build quality. The first few nights it worked spot on with no issues, but after about a week I began to notice several mechanical noises from the machine; A low thrumming from the motor became persistant even on "sleep" mode, and was irritating enough to keep me awake at night. I was also able to hear the oscillating motor after a few days, which was a simple fix by turning it off when not needed. These are things that would have been acceptable in a less expensive machine, but with such a high asking price ($249.99 at time of purchase), I expected much higher quality. Another niggle was the insanely bright lights on the top of the unit- had to throw a washcloth over it at night so it didn't light the entire room up, as they are unable to be turned off. I cannot attest to thr quality of the air during my ownership because I lack the equipment and don't personally have allergies, and I did not notice a decline in the amount of dust at all. The electrostatic filter did begin to change from a bright white to a pale white over a few days though, and a close visual inspection showed what the filter was picking up. Overall, I'd rate it a 6/10. Had the price been lower I would have better tolerated these issues, but I expect much more quality when I'm being asked for much more of my money.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Fan/filter

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Use it everyday. Very reliable. Durability. Overall great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great air purifier

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Quiet and cleans and cools the air.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    The best air purifier I've ever purchased!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unit is super quiet and looks great! This is the first air purifier where I can actually say that all settings are super quiet! I'm thinking about getting one for my study room because the smaller air purifiers are so loud. You can't go wrong with this unit.

    I would recommend this to a friend
  • Pros mentioned:
    Air quality

    Rated 5 out of 5 stars

    Good Brand and High Quality Product

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought one as a gift from my close friend. Because I know it is a high quality air cleaner. No doubt my friend will love it. Specially, it is good for a little baby. Will definitely recommend customers buy from BestBuy with price match with Amazon.com. Thank you BestBuy. CHUNG

    I would recommend this to a friend
  • Pros mentioned:
    Air quality

    Rated 5 out of 5 stars

    Great

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    3 years later and still the best purifier! Definitely buying another one soon!

    I would recommend this to a friend
  • Pros mentioned:
    Filter

    Rated 3 out of 5 stars

    Great when it worked

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In terms of functionality this is a great product. However in 4 years I had two of them die on me. ! had a fan bearing go out and the other one just stopped turning on one day. I like the filter it has but for the money I will be looking for a different product.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Air quality

    Rated 5 out of 5 stars

    great air purifier plus!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As soon as we plugged this in it made a difference. soothing sound to sleep to and felt much more refreshed next morning as allergies seemed to be minimal vs prior week's sleep

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great i will keep buying more once the one i bought stops working i like the fact that it has permanent filter this is the best air purifier ive owned some people says it starts making rattling noise but that usually goes away if you fan blow it to clean it

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Best air purifier for the price

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This works exactly as I needed, keeps the allergens away while I’m sleeping and every setting is super quiet

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    so far, so good

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife painted our room while I was at work, I didn't know. Butt coming home from work I walked in our room while she left to her sister house and I didn't smell the paint that would usually smell for a day or so but I did see the horribly freshly paint job she did. ( don't tell her I said that though)

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I loved it, and then when my neighbors AC went out on one of the hottest nights of the year, I lent it to them. Their AC was fixed a couple of weeks ago and they still haven't returned my AirGenius (although they've said a couple of times that they need to get it back to me). Since they mow my lawn all the time for me for free, I may have to "gift it" to them and get another one -- and never lend it out.

    I would recommend this to a friend
  • Pros mentioned:
    Filter

    Rated 1 out of 5 stars

    Annoying noise developed after a couple months

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The unit works very well. From the amount of dust I've had to clean from the filter I'm very happy with that. I've had the unit for about three months. A few weeks ago it started to make a rattling noise and it's getting worse and worse. Last night it got so bad I had to turn it off as it's in the bedroom and we keeping my wife and I awake. A quick online search of the problem revealed that this is a common problem for this unit (search for yourself and see). There is no fix as far as I can find. Thankfully I initiated my return two days before the Best Buy return window closed.

    No, I would not recommend this to a friend
    • Brand response from ManufacturerTechSupport
      Posted .

      This is not what we'd expect from this product. If you still have the product or would like some help finding the right air purifier for you, please reach out to us directly. Our email and phone number can be found in your Owner’s Manual or on our website. HoneywellSupportTechnician

  • Rated 5 out of 5 stars

    Workes really well

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would definitely recommend to purchase if you have pets

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Works ok. As a smoker, I wouldn't buy again.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well, bought this in the Chicago area, so paid $300 for it out the door. Wish people who smoked reviewed this or at least people with fire places. For the first day, it seemed to do what I'd hoped for, make the apartment air fresher. Then after about a week, my wife and I noticed that walls in our entire living room, dining room and kitchen now have a light grey tint to them. As does our white painted butcher block top cabinets, table, chairs and island. Also our stove and refrigerator. Now if you run your finger on any surface, it will be black afterward. Not to mention, the "washable" filter doesn't rinse out at all. Tried many cleaning solutions, pressurized water, soaking... entire media is black and the air coming out of it doesn't seem an cleaner than the air going into it. Now we need to clean every single surface in our entire house and will probably need to repaint as there are many stories on line stating how nearly impossible it is to get walls clean after something like this has happened. The best you can do is clean it with something aggressive to remove as much smoke residue as possible and then prime/paint over it. We have since unplugged this thing (and the smaller version we bought for the office) and replaced them with a true hepa paper type forced air filter. So, my $300 "genius" purchase has cost me $600 so far and I haven't even bought all the items it's going to take cleaning and repainting! If you have allergies, don't smoke and don't have a fireplace, then give this a shot. It is pretty quiet on it's medium setting while moving quite a bit of air, nearly inaudible at it's lowest setting.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Extremely Expensive Tower Fan!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this from Best Buy 2 weeks ago for $179.99, used it for one week and took it back for a refund before the 15 day return policy was up. I noticed absolutely no difference in air quality and the filter didn't have a speck on it. That's way too much money for an oscillating tower fan. I smoke in my home and have 2 indoor cats. I placed the unit in my living room, per instructions 3 feet from the wall and not quite 3 feet from "my spot" on the couch, which is about 2 feet from where one of my cats' beds is. I ran it constantly, night and day, for 4 days, on high at night and medium or low the rest of the time. After running for 4 days and noticing no change in the air, I removed the cover and checked the filters, as clean as when I put them in the unit. Since my living room is 18x16 and can't be completely closed off from the rest of the house, I thought perhaps the unit was too small for the room and moved it into my bedroom. I let it run in there for 3 days with no noticeable change. Filter remained clean as a whistle. My opinion is that if the filter didn't show anything after running for a week in my house, it's not really filtering or purifying the air. I didn't need a tower fan.

    No, I would not recommend this to a friend
    • Brand response from ManufacturerTechSupport
      Posted .

      I would recommend running the unit for a couple of weeks then checking the filter. If you still don't see any changes, please contact our customer support team and let them know about the issues you're having. We can be reached at 1-800-477-0457 or [email protected]. HoneywellSupportTechnician

  • Rated 2 out of 5 stars

    works pretty well at first

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it definitely helps, but after a few months it became so loud that i barely ever use it anymore

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Poor product

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After less than a year, it is terrible. It does not filter any better than you taking a box fan and putting a furnace filter on it. It is all marketing hype, stick with a true HEPA filter if you want something such as dust to be filtered.

    No, I would not recommend this to a friend
    • Brand response from ManufacturerTechSupport
      Posted .

      Thank you for your feedback. This Honeywell air purifier removes 99.9% of airborne particles and pollutants from the air. However, if this purifier does not meet your needs, Honeywell does offer a wide variety of true HEPA air purifiers. Please contact our consumer relations department for more information. They can be reached by calling 1-800-477-0457 (M-F, 8-7PM EST) or by e-mailing [email protected]. Thank you. HoneywellSupportTechnician