Customer Ratings & Reviews
- Model:
- CM1160B
- |
- SKU:
- 5712252
Customer reviews
Rating 4.5 out of 5 stars with 497 reviews
(497 customer reviews)Rating by feature
- Value4.6
Rating 4.6 out of 5 stars
- Quality4.5
Rating 4.5 out of 5 stars
- Ease of Use4.7
Rating 4.7 out of 5 stars
Customers are saying
Customers frequently mention the 12-Cup Programmable Coffee Maker's ease of use, affordability, and programmable features. Many appreciate how simple it is to operate, while others highlight its value for the price. The programmable feature is also well-received, with customers expressing their satisfaction with being able to schedule their coffee brewing.
This summary was generated by AI based on customer reviews.
Rated 2 out of 5 stars
Okay but no prize
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought one of these and about ten days later it just stopped working. I traded it in and the replacement seems to be working fine. I do not like the way the basket sits above the carafe it wobbles. But I guess if you want just a simple coffee maker this is what you must buy.
No, I would not recommend this to a friendBrand response from BlackAndDeckerSupport
Posted .Thank you for providing your feedback regarding your Black + Decker coffee maker. I’m sorry to hear your coffee maker has stopped brewing. I’ve already taken action by documenting your complaint, and I want to ensure that this issue is resolved to your satisfaction. Your product has a two-year warranty. Please contact us at [email protected] and reference 41843964 so that we may better assist you.
Rated 3 out of 5 stars
Lightweight and compact
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It works o.k. but I liked my old black and Decker coffee maker better.
No, I would not recommend this to a friendBrand response from BlackAndDeckerSupport
Posted .Thank you for offering your feedback regarding your Black+Decker Coffee Maker. We're sorry to hear that your coffee maker hasn't exceeded your expectations. Our goal is to provide products of only the highest quality, and your satisfaction is also a top priority for us. Please contact us at [email protected] and reference ID number 41596472, so we can address your concerns. We look forward to hearing from you.
Rated 3 out of 5 stars
Fair coffeemaker
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Average product - the coffee could taste richer...
No, I would not recommend this to a friendBrand response from BlackAndDeckerSupport
Posted .Thank you for providing your feedback regarding your Black+Decker 12 Cup Coffeemaker. We're sorry to hear that you're unhappy with the results of the coffee. We strive to provide excellent support for our customers, and may have a few options we would like to discuss with you. Please contact us at [email protected] and reference ID number 41765704 so that we may better assist you. We look forward to hearing from you.
Rated 1 out of 5 stars
Water reservoir leaked
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After using the coffee makera day or two, I noticed water around the base of the coffee maker. Upon further inspection and refilling the reservoir, I saw water pouring out the base of the reservoir...right next to the electronics!! Since I had used the maker and no longer had the receipt, my only alternative was to throw out the maker and donate the carafe to ARC.
No, I would not recommend this to a friendBrand response from BlackAndDeckerSupport
Posted .Thank you for sharing your feedback regarding your Black+Decker Coffee Maker. We’re sorry to hear about the trouble you’ve experienced with your coffee maker leaking. Our team has already taken action by documenting your complaint, and we want to fully resolve this issue to your satisfaction. Your coffee maker has a two-year warranty. Please contact us at [email protected] and reference ID number 41790342, so we can better assist you. We look forward to hearing from you.
Rated 2 out of 5 stars
Eh....
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Returned because I thought it would be a little bit more high-tech than it was.
No, I would not recommend this to a friendBrand response from BlackAndDeckerSupport
Posted .Thank you for sharing your feedback regarding your Black+Decker Coffee Maker. We’re sorry to hear that you were somewhat disappointed with your coffee maker's design. Our goal is to provide products of only the highest quality, and your satisfaction is also a top priority for us. Please contact us at [email protected] and reference ID number 41743290, so we can go over some options with you that we believe could improve your experience. We look forward to hearing from you.
Rated 2 out of 5 stars
Not quite what I needed.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The coffee was not hot enough with this product. I returned it.
No, I would not recommend this to a friendBrand response from BlackAndDeckerSupport
Posted .Hi Tati,
Thank you for providing your feedback regarding your Black+Decker Coffeemaker. We're sorry to hear that our product didn't meet your expectations. We strive to provide quality products and excellent support for our customers and hope you will consider us for your future purchases. If you need further assistance, please contact us at [email protected] and reference ID number 41612851 so that we may better assist you. We look forward to hearing from you.
Rated 2 out of 5 stars
inexpensive
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.seems to be decent but, the burner rusts fairly soon
No, I would not recommend this to a friendBrand response from BlackAndDeckerSupport
Posted .Thank you for sharing your feedback regarding your Black+Decker Coffee Maker. We’re sorry to hear about the trouble you’ve experienced with your coffee maker’s keep warm plate. Our team has already taken action by documenting your complaint, and we want to fully resolve this issue to your satisfaction. Your coffee maker has a two year warranty. Please contact us at [email protected] and reference ID number 41753698, so we can better assist you. We look forward to hearing from you.
Rated 1 out of 5 stars
YOU GET WHAT YOU PAY FOR!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased on July 27, 2019, and it died in November 13, 2019. Previous to it's demise, the water reservoir started leaking!
No, I would not recommend this to a friendBrand response from BlackAndDeckerSupport
Posted .Thank you for providing your feedback regarding your Black + Decker coffee maker. I’m sorry to hear water has begun to leak from the reservoir of your coffee maker. I’ve already taken action by documenting your complaint, and I want to ensure that this issue is resolved to your satisfaction. Your product has a two-year warranty. Please contact us at [email protected] and reference 41865419 so that we may better assist you.
Rated 1 out of 5 stars
Unhappy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Unit takes forever to process a pot of coffee and unit does not get hot enough to bring out the best flavor of the coffee.
No, I would not recommend this to a friendBrand response from BlackAndDeckerSupport
Posted .Thank you for sharing your feedback regarding your Black+Decker Coffee Maker. We’re sorry to hear about the trouble you’ve experienced with your coffee maker’s results. Our team has already taken action by documenting your complaint, and we want to fully resolve this issue to your satisfaction. Your coffee maker has a two year warranty. Please contact us at [email protected] and reference ID number 41694630, so we can better assist you. We look forward to hearing from you.
Rated 1 out of 5 stars
doesn't nest properly
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn't nest properly to let the coffee/water to go into the pot. it just backs up . I am returning the one I bought today
No, I would not recommend this to a friendBrand response from BlackAndDeckerSupport
Posted .Thank you for offering your feedback regarding your Black+Decker Coffee Maker. We're sorry to hear about the trouble you've experienced with your coffee maker. Our team has already taken action by documenting your complaint, and we want to fully resolve this issue to your satisfaction. Your coffee maker has a two year warranty. Please contact us at [email protected] and reference ID number 41593339, so we can address your concerns. We look forward to hearing from you.
Rated 1 out of 5 stars
Cheap! Don’t buy
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This item broke down on me in 1 week. It’s poorly made and is waste of money.
No, I would not recommend this to a friendBrand response from BlackAndDeckerSupport
Posted .Thank you for sharing your feedback regarding your Black + Decker coffee maker. We're sorry to hear your coffee maker stopped brewing properly so suddenly. Our team has already taken action by documenting your complaint, and we want to fully resolve this issue to your satisfaction. Your coffee maker has a two-year warranty. Please contact us at [email protected] and reference transaction ID 41830828, so we can better assist you.
Rated 1 out of 5 stars
Terrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this, used it approximately 4 times and it quit!
No, I would not recommend this to a friendBrand response from BlackAndDeckerSupport
Posted .Thank you for sharing your feedback regarding your Black+Decker Coffee Maker. We’re sorry to hear about the trouble you’ve experienced with your coffee maker. Our team has already taken action by documenting your complaint, and we want to fully resolve this issue to your satisfaction. Your coffee maker has a two year warranty. Please contact us at [email protected] and reference ID number 41679566, so we can better assist you. We look forward to hearing from you.
- Pros mentioned:Easy to use
Rated 5 out of 5 stars
works great using it daily
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.really easy to use and to keep clean, first coffee maker and happy with it
I would recommend this to a friend Rated 5 out of 5 stars
Simple
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's a simple product that makes coffee..This review says it all...
I would recommend this to a friendRated 2 out of 5 stars
I tried
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Its a very cheap product and the water is piping hot. I only make coffee using this when it is an absolute need. Why? Because it makes terrible coffee. I have tried every brand I love, different filters, etc. but I can never seem to actually make a pot that tastes good. I need to look for another brand because I cant keep purchasing Thortons for a decent cup of coffee.
No, I would not recommend this to a friendBrand response from BlackAndDeckerSupport
Posted .Thank you for providing your feedback regarding your Black + Decker coffee maker. I’m sorry to hear you’ve experienced some issues with your coffeemaker. The problems you’ve described can usually be resolved by descaling with vinegar. Instructions for how to descale with vinegar can be found in your use and care manual, in the cleaning section, under “Descaling with Vinegar” or “Cleaning with Vinegar”. If these instructions do not resolve the issue, or if you have any further questions or concerns, please contact us at [email protected] and reference 41908877 so that we may better assist you.
Rated 1 out of 5 stars
Cheap product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My friend told me that Black & Decker is a pretty good coffee pot so I went ahead and got it on Black Friday. After it was delivered are used it it was working great make great coffee but after a while the water was everywhere. I start getting coffee grinds in my coffee Cup . I was very unhappy and very disappointed in the product I am very surprised that I haven’t even had it for a month and it starts leaking everywhere.
No, I would not recommend this to a friendBrand response from BlackAndDeckerSupport
Posted .Hi Savannah,
Thank you for sharing your feedback regarding your Black + Decker coffee maker. We're sorry to hear you have been having some trouble with your coffee maker. Our team has already taken action by documenting your complaint, and we want to fully resolve this issue to your satisfaction. Your coffee maker has a two year warranty. Please contact us at [email protected] and reference the screen name used in your review, so we can better assist you.
Rated 1 out of 5 stars
ABSOLUTELY DISAPPOINTED
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.THE COFFEE IS NOT EVEN HOT.... I WAS EXCITED TO REPLACE MY OLD BLACK AND DECKER WITH A NEWER VERSION BECAUSE IT WAS ON SALE FOR HALF OFF. I AM VERY DISAPPOINTED THAT THE COFFEE IS NO WHERE CLOSE TO HOT COMPARED TO OUR OLDER MODEL.
No, I would not recommend this to a friendBrand response from BlackAndDeckerSupport
Posted .Thank you for sharing your feedback regarding your Black+Decker Coffee Maker. We’re sorry to hear about the trouble you’ve experienced with your coffee maker’s results. Our team has already taken action by documenting your complaint, and we want to fully resolve this issue to your satisfaction. Your coffee maker has a two year warranty. Please contact us at [email protected] and reference ID number 41715936, so we can better assist you. We look forward to hearing from you.