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Customer Ratings & Reviews

Your price for this item is $299.99
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The comparable value price is $499.99

Customer reviews

Rating 4.3 out of 5 stars with 1515 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers consistently note the Roomba 890's effectiveness in cleaning pet hair and its ability to keep hardwood floors dustless. They also appreciate its user-friendly design, long battery life, and scheduling function. However, some users have expressed concerns about the vacuum getting stuck, being a bit loud, and having a small bin that fills up quickly.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 73 Showing 1,441-1,460 of 1,515 reviews
  • Rated 2 out of 5 stars

    Not a life changer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No remote control. Can only use smartphone app. Unless you want to keep redirecting the robot it's not worth the money.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Go with the 960

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This vacuum does not get a room clean. I took it back after one day. I bought the 960 and it works great! Gets the entire room quickly

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not as great as the previous one

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Item does not pick up more work was put into the design verses it’s pitpose to pick up and clean.....not worth the money....

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Ehh

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s good but gets stuck on everything and requires a lot of maintenance which isn’t advertised that way

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    NOT IMPRESSED

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was contemplating between the iRobot and the Samsung and went with the iRobot and buy am I disappointed. It does the job when it works. Everyday I receive a notification to my phone that the robot is stuck, needs, to be emptied, falling off a cliff, etc. Not once since I bought has it successfully completed a job. I am looking to get rid of it and buy the Samsung bot or the Shark.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    iRobot Rooba Vacuum

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The iRobot Roomba 890 Robot Vacuum appeared to work well until the sensors and/or guides broke, so we had to return it and found out nothing could be done to upgrade or prevent this from happening again, so we returned it for a Dyson Cord-Free Vacuum.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Ease of use
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Thoroughly impressed!

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I know that the Roombas have been around a while, but initially I was skeptical of the cleaning ability of this machine. Man, was I wrong. I have to honestly say that the Roomba does a better job of vacuuming our floors and carpets than we ever did. We vacuum very often because we have a cat. The Roomba picked up more cat hair than when we would vacuum. It is very easy to set and to download the app on your phone or tablet. From there you can program it to vacuum the days and times that you want it to. One of the many advantages over the traditional vacuum is that it can get under beds and hard to reach areas that we don't vacuum all of the time. We also love that it can vacuum our hardwood floors and carpet at the same time. With a traditional vacuum we have to change the settings in order not to scratch the floors. After using it for one week, I am a true believer in the Roomba. I would highly recommend this little guy, especially if you have pets.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Great at the beginning

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In the beginning it worked great, but now it doesn’t return back to its charging dock.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Good vacuum poor app

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good vacuum just poor app with unreliable connectivity

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Fair

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this stopped working after a month, I returned it.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    sorry hsad to exchange it

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The brushes broke so had to exchange it for a different model

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    high expectations, low results

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    expected this robot vacuum to work its magic and clean my floors -it got stuck in several areas for a very long time and had me move it manually to have my floor cleaned. might be meant for lazy and incredibly patient people. i ended up returning this and bought the dyson animal

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not smart

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Poor performance..Doesnot work smart.Random movement.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Cleaning performance
    Cons mentioned:
    Navigation

    Rated 5 out of 5 stars

    Surprisingly good

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m using this to clean a complex, cluttered, open floor plan first floor that includes kitchen, dining area, and den. It is about 800 sq feet. The floor surfaces range from hard wood floors to low pile carpet. It worked! It actually did a really good job cleaning all three areas first time out, and then docked successfully. It’s pattern is absolute madness though. Avoid watching it while it works or you risk insanity, but when all was said and done, it really did a good job cleaning. While the 900 series may be more sophisticated, I see no reason to pay the premium for my space, since the 890 handles it just fine. It would be nice if the app allowed you to tell it where to go, or there was a way to give it a rough map of your space, but really, it seems to just fine all on its own.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Does not return to base

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Roomba runs out of battery before returning to base since day 1. Every day became a hunt to find where the Roomba is hiding.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Waste of money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Youre better off cleaning with a broom/mop. Not worth it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad robot vaccum

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought it and returned after 2 days because it was not picking a simple hair and moving over the hair two or three times but not picking it up!! Very dissapointed. Thanks to Bestbuy that they processed a easy return..

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use
    Cons mentioned:
    Noise level
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Very handy, so convenient

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ive had my eye on one of these for a while so when the opportunity came around to test it out I knew I had to jump on it. Its very easy to setup and get connected to the internet. Instructions are very clear and to the point. After I let it charge I hit start on the smartphone app and watched it go. It did a pretty great job navigating through my house and missing stairs. The fact you can set a timer to clean your house when youre not home is just beyond me. Only Con is its a little noisey. Other than that great buy you wont be disappointed.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    was not able to clean area rug

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the roomba was not able to transition from tile to area rug. i had the same problem with samsung. i traded in for a shark and it works great.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked great for less than a month and then didn’t pick up anything at all. Returned and got the I7. Hopefully that one will last longer.

    No, I would not recommend this to a friend