Customer Ratings & Reviews
- Model:
- BES880BSSBUS1
- SKU:
- 6203022
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers are delighted by the Barista Touch Espresso Machine for its user-friendly features, ability to save money in the long run, and the quality of coffee it produces. Many users appreciate the customizable settings and the convenience of having a barista-quality machine at home. While some users find the machine to be expensive, they believe it is worth the investment.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Saves money
Love It
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the types of coffee i can make with it and now my wife and i are saving money by not going to Starbucks. Will pay for itself in no time
I would recommend this to a friend Easy to use and delicious
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super simple to use for a novice such as myself. Definitely café quality drinks with room to experiment.
I would recommend this to a friend- Pros mentioned:Easy to use
easy for beginners
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.For a person like myself who wants a great espresso drink with little to no knowledge of how to make them, this machine is awesome.
I would recommend this to a friend 
Overheated
|Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this as a gift for my brother and it ended up overheating. Luckily the company has good customee service and is sending a replacement for the item. Ive read online that people have similar issues. Hopefully the next one will not have this issue
I would recommend this to a friendBrand response from Breville Consumer Support
Posted .We're sorry to hear of your experience with the appliance. Thank you for allowing us to resolve the situation for you. Please reach out if other issues or questions arise. We'll be happy to help.
Love It
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great addition to the kitchen. Use it every day, a must have for coffee lovers.
I would recommend this to a friendLove it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best purchase ever, make you own fresh coffee everyday
I would recommend this to a friendBroke after 3 months, shipped in original box
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One star for working well for 3 months. One day it started to make loud noise and stopped brewing completely the next day. I have descaled twice and nothing works. Contacted Breville (wait time over one hour for every call) for an exchange of machine but was told that they are out of stock for the next 3 weeks. Delivery was also bad as it was shipped in the original box and box was half damaged by the time it arrived. Overall, it has been a very negative experience given the price of this machine.
No, I would not recommend this to a friendBrand response from Breville Consumer Support
Posted .We are very sorry to hear about your experience with your appliance. We would very much like to see if we can assist you. Since this is a public forum I would ask you to file a new Case through this Breville web link https://www.breville.com/us/en/support/breville-support.html with a subject line of BV210419MR-2. Also, make sure to add your contact details with phone and email and I will make sure to follow up personally. Alternatively you can send us an email to askus@brevilleusa.com and include the same information.
Get a perfect coffee with a few touches
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the best coffee machine if you want to enjoy a quick refresh morning. : )
I would recommend this to a friend- Pros mentioned:Coffee quality
I love this machine!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My ex moved out earlier this year and the only thing i missed was the way this machine makes coffee. So I bought one. No regrets!
I would recommend this to a friend Dream
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best machine ever! Every morning we enjoy coffee with my husband
I would recommend this to a friend- Pros mentioned:Easy to use
Perfect espresso at home
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my first home espresso machine and would highly recommend. The machine makes it easy to dial in your perfect drink.
I would recommend this to a friend Best
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My wife love it gift for her birthday hehe………………..
I would recommend this to a friendAwesome ☕️
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We save a ton of money not having to stop at that old coffee place
I would recommend this to a friendNot worth the price tag, cheap plastic parts.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So hard to get a good latte. Espresso was too watery or too dark / bitter, no matter what grind settings we tried. After wasting so much coffee beans, water and milk, we returned it for a refund. Last but not least, most of the coffee maker parts were built with cheap plastic. Not worth the $799 price tag.
No, I would not recommend this to a friendBrand response from Breville Consumer Support
Posted .Thank you for your review and your feedback. We do value customers' input. We'll definitely pass along your feedback to the appropriate people, as we are continuously trying to improve our customer's experience.
Works great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Makes the best mocha’s, easy to use I am like we purchased this machine
I would recommend this to a friendBreville - Barista Touch Automatic Espresso
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Kind of difficult to twist the handle to insert and remove but other than that works great. Coffee tastes amazing!
I would recommend this to a friendGood
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its okay, kinda hard to dial in. Milk frothing is hard to achieve good microfoam.
I would recommend this to a friendExcellent
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best coffee machine ever!!! Super easy to use! I feel like a pro barista
I would recommend this to a friendDon’t buy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really poor coffee. Wasted a lot of coffee. My cheaper $150 espresso machine brewed better coffee on it. Their support is good but spent a lot of time on it. I’d rather buy this through a different retailer who has 30 day return window than being stuck with a 14 day return window on BestBuy. At least I’d be able to return. Unfortunately, I missed my return window in going back and forth with Breville customer support.
No, I would not recommend this to a friendBrand response from Breville Consumer Support
Posted .We are very sorry to hear about your experience. We would very much like to see if we can assist you. Since this is a public forum I would ask you to file a new Case through this Breville web link https://mybreville.force.com/BrevilleCustomerCommunity/s/?language=en_US®ion=us&brand=breville with a subject line of BV241112BBMR-1. Also, make sure to add your contact details with phone and email and I will make sure to follow up personally.
Greatest coffee maker Ever!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was concerned about the pricing but it was a great investment. Very user friendly and ease to set up and use
I would recommend this to a friend