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Customer Ratings & Reviews

Your price for this item is $799.95
The comparable value price is $999.95

Customer reviews

Rating 4.7 out of 5 stars with 1023 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers are delighted by the Barista Touch Espresso Machine for its user-friendly features, ability to save money in the long run, and the quality of coffee it produces. Many users appreciate the customizable settings and the convenience of having a barista-quality machine at home. While some users find the machine to be expensive, they believe it is worth the investment.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 49 Showing 961-980 of 1,023 reviews
  • Rated 5 out of 5 stars

    Breville espresso maker

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is great/- we returned our previous one bc the coffee bean grinder broke but this one is working wonderfully

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New barista

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it, it’s like having a barista in my kitchen to make different crafted coffee

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Enrique

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very good value. at first is expensive but if you compare vs the cost of pods it will pay for itself

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Don’t wait!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don’t wait, buy now. This thing is brilliant! Touch screen is a great touch….

    I would recommend this to a friend
  • Cons mentioned:
    Temperature

    Rated 1 out of 5 stars

    Breville Barista Touch Temperature is too low!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Breville Barista Touch Temperature is too low and it does not go higher 140 degree

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Horrible Best Buy customer service!!!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy won’t honor promo! Buy this somewhere else.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great coffee maker

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just great for coffee lovers, and for barista , good machine

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    it’s was great till it stop work

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the machine was great for about a month and a half and then it stop working so we spend over a thousand dollars for a machine that no longer works. Very disappointed

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    What a machine.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect product love it. It's easy to use and to clean up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    my barista

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    my regalo favorito de navidad es breville barista mmm

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    5 stars

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Expensive but well worth the money Amazing machine

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great addition to the kitchen excellent coffee. Awesome product

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Espresso machine

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a gift and they absolutely love it! Best lattes ever!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not the best

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bad customer service. Machine is not worth full price better get it when it's on sale.

    No, I would not recommend this to a friend
    • Brand response from Breville Consumer Support
      Posted .

      We're sorry to hear of your experience. Thank you for your review and your feedback. We do value customers' input. We'll definitely pass along your feedback to the appropriate people, as we are continuously trying to improve our customer's experience. brevilleusa

  • Rated 2 out of 5 stars

    Broke after 6 month

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Broke after 6 months. Support was nonexistent and actively avoided me

    No, I would not recommend this to a friend
    • Brand response from Breville Consumer Support
      Posted .

      We are very sorry to hear about your experience with your appliance. We would very much like to see if we can assist you. Since this is a public forum I would ask you to file a new Case through this Breville web link https://www.breville.com/us/en/support/breville-support.html with a subject line of BV220819BBMR-1. Also, make sure to add your contact details with phone and email and I will make sure to follow up personally. Alternatively you can send us an email to askus@brevilleusa.com and include the same information. brevilleusa

  • Rated 1 out of 5 stars

    Noisy and messy.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice. My wife didn't like it. Had to return. Too big for my house. Noisy and messy.

    No, I would not recommend this to a friend
    • Brand response from Breville Consumer Support
      Posted .

      We're sorry to hear of your experience. Thank you for your review and your feedback. We do value customers' input. We'll definitely pass along your feedback to the appropriate people, as we are continuously trying to improve our customer's experience. brevilleusa

  • Rated 1 out of 5 stars

    Yyyyui

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ttyyi yuuu ttyyy wrtyyu ttyyiigeryy try swdek gggy

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Skip this unless you want an overpriced machine

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It simply does not make good coffee. I've owned good espresso machines, this is not one. Plus BestBuy claimed they shipped it and they didn't, then it came very late. The entire transaction has been unsatisfactory.

    No, I would not recommend this to a friend
    • Brand response from Breville Consumer Support
      Posted .

      We are very sorry to hear about your experience with your appliance. We would very much like to see if we can assist you regarding making sure you get a crema-filled, good-tasting shot. Since this is a public forum I would ask you to file a new Case through this Breville web link https://www.breville.com/us/en/support/breville-support.html with a subject line of BV210401MR-4. Also, make sure to add your contact details with phone and email and I will make sure to follow up personally. Alternatively you can send us an email to askus@brevilleusa.com and include the same information. brevilleusa

  • Pros mentioned:
    Coffee quality, Saves money

    Rated 5 out of 5 stars

    Say bye to Cafes. Upfront cost is worth it!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Greatest personal espresso machine I've owned. I got a recommendation from my Italian best friend. He was not wrong. Espresso comes out better than any cafe I've been to in NYC. My wife and I spent the first 7 years of our relationship going out to Cafes Saturday/Sunday mornings to start our day. We don't even go out to Cafe anymore. Best Bang for Buck espresso machine. Takes a little effort and the learning curve is small. The auto frother gets the temp and the foam as consistent as possible and if you're not happy, you can manually froth. Go for it!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Waste of money for a cup of coffee

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still trying to achieve the best coffee, the grounds have to be levered off, this is a mess with coffee grounds all over the counter and the floor , just to make a single cup. Do not recommend for almost $1,000.00 Tried to call the customer service , 20 min. Wait and no one responds. U tube Visio does not help you

    No, I would not recommend this to a friend
    • Brand response from Breville Consumer Support
      Posted .

      We are very sorry to hear about your experience with your appliance. We would very much like to see if we can assist you. Since this is a public forum I would ask you to file a new Case through this Breville web link https://www.breville.com/us/en/support/breville-support.html with a subject line of BV210604MR-1. Also, make sure to add your contact details with phone and email and I will make sure to follow up personally. Alternatively you can send us an email to askus@brevilleusa.com and include the same information. brevilleusa