Customer Ratings & Reviews
- Model:
- BES880BSSBUS1
- SKU:
- 6203022
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers are delighted by the Barista Touch Espresso Machine for its user-friendly features, ability to save money in the long run, and the quality of coffee it produces. Many users appreciate the customizable settings and the convenience of having a barista-quality machine at home. While some users find the machine to be expensive, they believe it is worth the investment.
This summary was generated by AI based on customer reviews.
Impossible to register for Warranty or support
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Beware, I invested 4 hours with my model number, serial number and a copy of my order (which has strangely disappeared from my list of previous BestBuy orders, and was unable to register this expresso. In my Breville account it shows I live in Canada, and I am unable to update my location to the U.S. I tried unsuccessfully to create a ticket (got "batch errors) so the only option was waiting on hold a min of 30min. If you care to have a warrenty or support on an expresso you may want to consider a different brand. It does work well and there are no issues. But I hope it never breaks.
No, I would not recommend this to a friendBrand response from Breville Consumer Support
Posted .We are very sorry to hear about your experience. We would very much like to see if we can assist you. Since this is a public forum I would ask you to file a new Case through this Breville web link https://www.breville.com/us/en/support/breville-support.html with a subject line of BV220527USBBMR-1. Also, make sure to add your contact details with phone and email and I will make sure to follow up personally. Alternatively you can send us an email to askus@brevilleusa.com and include the same information.
Customer Support non-existent
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After a year of ownership, the device starts up with an error 05 and all functions are disabled. I tried getting ahold of support through multiple channels - phone, filing a ticket, and e-mail - and I suspect that there is no one actually working customer support. This is a neat device but a very risky purchase - if something goes wrong, you're completely on your own.
No, I would not recommend this to a friendBrand response from Breville Consumer Support
Posted .We are very sorry to hear about your experience with your appliance. We would very much like to see if we can assist you. Since this is a public forum I would ask you to file a new Case through this Breville web link https://mybreville.force.com/BrevilleCustomerCommunity/s/?language=en_US®ion=us&brand=breville with a subject line of BV221223BBMR-1. Also, make sure to add your contact details with phone and email and I will make sure to follow up personally. Alternatively you can send us an email to askus@brevilleusa.com and include the same information.
Bad not worth it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointed to much money for a so call coffee maker, that the coffee comes out cold
No, I would not recommend this to a friendBrand response from Breville Consumer Support
Posted .We are very sorry to hear about your experience with your appliance. We would very much like to see if we can assist you. Since this is a public forum I would ask you to file a new Case through this Breville web link https://mybreville.force.com/BrevilleCustomerCommunity/s/?language=en_US®ion=us&brand=breville with a subject line of BV230626BBMR-1. Also, make sure to add your contact details with phone and email and I will make sure to follow up personally. Alternatively you can send us an email to askus@brevilleusa.com and include the same information.