Customer Ratings & Reviews
- Model:
- DG3G
- SKU:
- 6215304
Rating by feature
- Value
Rating 3.7 out of 5 stars
- Quality
Rating 3.8 out of 5 stars
- Ease of Use
Rating 3.7 out of 5 stars
Customers are saying
Customers love the DEEBOT OZMO 930 Wi-Fi Connected Robot Vacuum & Mop for its efficient mopping and mapping capabilities. They appreciate how easy it is to use and how well it picks up pet hair. The Ecovacs app is also a hit, with users praising its user-friendly interface and scheduling features. On the downside, some customers have concerns about the battery life, suction power, and connectivity issues. The small dustbin and the tendency to get stuck in certain areas are also mentioned as drawbacks.
This summary was generated by AI based on customer reviews.
Works great...until you need warranty service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this Ecovacs 930 in May of 2020 and am writing this review in December of 2020. Out Deebot stopped working right before Thanksgiving when the driving wheels stopped working. The Deebot would move off the base and then stop moving. I reset the app and the Deebot with no success. That was the beginning. What has transpired over the last month is as convoluted and exasperating of a return process I have ever experienced. I feel like I'm dealing with a return department that is operating in the mid-90s. In today's world when items are easily registered via QR codes and text messaging, I have to go back to the store and have them pull the receipt and then I have to mail that back to Ecovacs. In addition, what does this statement mean? - "Unless it is a charging issue that needs to be sent back the Deebot along with the charging dock." Now I have to mail it back to some place with no ETA on when the Deebot will be fixed. Works great, until you need warranty service.
No, I would not recommend this to a friendIs not smart enough
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really I got same one before and returned back because is not map my home , the second one working but not like I expect
I would recommend this to a friendWarning- do not buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy. Company will not help if vacuum doesnt work. Offered a coupon to buy another. Been emailing for over a year with problem from not able to return to charging dock, not cleaning properly, missing sections of my house to clean and says done, only going one direction and not around stuff, and other. Look into roborock models, thos company is a joke
No, I would not recommend this to a frienddoes not work after 5 months
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am on a personal mission to make sure you don't buy this product. I bought this Amazon lst December. Worked for 5 months, then it stopped working. I sent it back for a replacement, ECOVACS said they are in the process of shipping it...that was on June 9. Since then they have been giving me the run around. I submitted a complaint to the BBB and filed a dispute to my visa signature. I just want my money back so I can buy a better brand and unit
No, I would not recommend this to a friendBrand response from Ecovacs Advisor
Posted .Hello,
We’re sorry to hear your experience with the DEEBOT has been less than perfect so far. If you could please reach out to us at [email protected] we’ll be happy to help out with any aspect of the robot that has not yet lived up to your expectations.
Best,
Ecovacs Customer Care